Total Av Reviews

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Cost of Total AV

Please read the small print to ensure the total cost of the program. I paid an initial cost, then they came back twist via my PayPal account and took further amounts. So my advice read the small print and don't use PayPal to pay. (No offence to PayPal they are a genuinely good company)
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ID
#2028209 Review #2028209 is a subjective opinion of poster.

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Scam. Charged my debit card $99.00

Update by user Jun 25, 2020

The Walmart debit card I used was ****-****-****-7994. valid thru 05/23.

CVS CODE: 928.

I still do not now how they used the card? I hope this helps.

Original review posted by user Jun 25, 2020
For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive it or buy it. I have no idea how the charged me $99.00?
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ID
#2012077 Review #2012077 is a subjective opinion of poster.
Cons
  • I did not receive the software or activation code
Loss
$99
Preferred solution
Full refund

Garbage Product--Will Stall your Computer

I downloaded this product for $19.99, and then got inundated with "upgrade" offers while going through the purchase process. Though I declined all the offers, this software company decided I really wanted two of them, and billed me $39.95 twice for products I affirmatively declined. That wasn't the worst part, the program screwed up my computer to the point I had to wipe the hard drive and reinstall everything. Absolute disaster--run--don't walk away from these shysters.

User's recommendation: Run away from these shysters before they rob you and screw up your computer.

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ID
#1988840 Review #1988840 is a subjective opinion of poster.
Location
Auburn, Washington

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$19. IS NOT "FREE'...............

MY DEBIT CARD WAS DEBITED $19. AS SOON AS I TRIED THE "FREE" TRIAL PERIOD.....
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ID
#1988090 Review #1988090 is a subjective opinion of poster.
Service
Total Av Free Trial
Loss
$19
Preferred solution
Full refund

Just lousy. Interrupted

Did not allow for smooth flow, got a herky jerky performance since installing. Often stopped phone. Randomly shut it off. Price went way up after 30 days. Just a very unpleasant experience all the way around.

User's recommendation: use a different provider.

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ID
#1961327 Review #1961327 is a subjective opinion of poster.
Location
Hopewell, Virginia

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Update by user Jun 29, 2020

I wrote to them claiming that their charges for $99 and $78 were not registerd by me. I received their answer, if I recall correctly a few weeks later, requesting from me to provide them information as detailed in their letter, information which lacked a few pieces of...

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ID
#1954569 Review #1954569 is a subjective opinion of poster.
Loss
$177
Preferred solution
Full refund

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Unprofessional service.

I used Total for a year. When it came time to auto-renew I canceled service. I was still charged a year again and was told I would get a refund. I never got my refund and Paypal denied my case siding with the seller (Total AV). Terrible customer service and a scam company.

User's recommendation: DO NOT USE!!

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ID
#1949750 Review #1949750 is a subjective opinion of poster.
Pros
  • Virus protection it offered
Cons
  • Being charged for a service after i requested cancellation
Loss
$128
Preferred solution
Full refund

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New Reviewer

Virus

I have a virus in spite of a current annual subscription cover. This must be resolved or at least contact me and tell me what you have/will do about this. When it comes time for renewal I will only do so if this is resolved promptly. I will complete my review to future customers depending on how this is handled.
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1 comment
#1867837

I have a credit card but DO NOT use the number on the card. This card offers virtual numbers (about 20) associated with the card number.

When it generates a virtual number, that number can be used for ONE and only ONE purchase. If it is attempted to charge a second time on that virtual number it is declined. A great safety feature.

And the real card number cannot be traced. I can't believe only one major credit card company offers this service.

ID
#1943534 Review #1943534 is a subjective opinion of poster.
Product
Total Av Antivirus
Preferred solution
Let the company propose a solution

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Pissed off

This was advertised for £19, when I got my account statement it showed that £34.80 had been billed!

User's recommendation: Don't bother.

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ID
#1909099 Review #1909099 is a subjective opinion of poster.
Preferred solution
Full refund

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New Reviewer

Failure to cancel & refund when requested & per their own guarantee.

1. Signed up March 23. 2. Cancelled April 18. 3. They did NOT cancel as requested. 4. In spite of several emails affirming the cancellation, they only refunded part of the charge. 5. Now debating doing a CC chargeback. 6. The service offered is not all that great, hard to follow, not obvious how to do what.

User's recommendation: NEVER NEVER.

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ID
#1908316 Review #1908316 is a subjective opinion of poster.
Loss
$19
Preferred solution
Full refund
New Reviewer

Pending class action law suit

After being totally humiliated, not once but three times via telephone, to conduct further research on the company, customer service, ratio. I have successfully recruited 21 very unhappy customers and will be trying to resolve this issue immediately.

User's recommendation: Do not believe that there will be a smooth transition to getting your money back or discontinuing this service.

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1 comment
#1869273

They have misled me too and I cannot seem to get it resolved ie my cancellation of their product.

ID
#1905467 Review #1905467 is a subjective opinion of poster.
Loss
$689
Preferred solution
Full refund

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New Reviewer

Scam merchants.

I took up of discounted offer of £3.59 per month but they increased this to £9.59 after the first month. I have now cancelled this twice but they continue to take money from my account and then restart it again. How do you get rid of these people??

User's recommendation: Avoid if you don't want to be robbed blind.

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1 comment
#1867835

I have a credit card but DO NOT use the number on the card. This card offers virtual numbers (about 20) associated with the card number.

When it generates a virtual number, that number can be used for ONE and only ONE purchase. If it is attempted to charge a second time on that virtual number it is declined. A great safety feature.

And the real card number cannot be traced. I can't believe only one major credit card company offers this service.

ID
#1894042 Review #1894042 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund

Diabolical Service.

I recently purchased TotalAV for £34.80. At 1351 hours on 11/4/2020 I was emailed an invoice/order number 551**** confirming the purchase. At 1701 hours the same day I was emailed a further invoice/order number 552**** for additional device protection at a cost of £46.80. I do not recall requesting the additional device cover. I queried this and received an automated reply offering a 50% discount on the additional product. I felt that TotalAV were attempting to squeeze more money from me after my initial purchase, so (after more than one email to them requesting cancellation and a refund) I received a link enabling me to cancel. When I clicked on the link, I was offered free a VPN, Ad Blocker and Password Vault if I stayed with them, so I clicked the 'stay'icon. After doing so, a pop up window appeared advising me that I would have to contact TotalAV which I did by email. My antivirus still worked by I could not access the free features I had been promised. I emailed them again and was sent a link in order to get the free features. I should say that during my efforts to get someone to deal with my complaints, I received a couple of emails saying that they could not locate my account. Yesterday (17/4/2020) when I tried to access TotalAV I received a message telling me that my cover had expired and that for £19.99 I could subscribe for a further year. I was feeling quite angry by this time, but a large window appeared on my screen giving me two options, either uninstall TotalAV or subscribe for a further 12 months. I could not get this window off my screen and this effectively prevented me from using my computer. The only option left to me was to uninstall TotalAV, which I have done leaving me a total of £81.60 out of pocket. I am currently trying to find a contact email address to chase up a refund.
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ID
#1876964 Review #1876964 is a subjective opinion of poster.
Location
Liverpool, England

Con job

they say is free than charge over 80 pounds when your not looking

User's recommendation: stay away.

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ID
#1857824 Review #1857824 is a subjective opinion of poster.
Location
Staines, England

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New Reviewer

Theft of my credit card, I closed the account and stopped my credit card. Got a new credit card. Total AV went through pay pal 4 times before scamming my new card for 99.99.

Dirt bags are scamming people during the corona virus. You guys did not have the consent to keep charging me on a different card all together.

User's recommendation: Dont get involved with these scammers. they only want to get you the first time so they can continue to scam you money. Noting short of criminal as we are going through the corona virus and they want money that to dont have. People are suffering and your stealing the money they wont have for months. SHAME !

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ID
#1851995 Review #1851995 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund