Total Av Reviews

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Unauthorised payment

I have again been billed by Total AV for a service that I neither receive or want. It happens every year since I cancelled my links with them several years ago. Why do they keep doing this? I am 80 years old and need neither the expense (albeit temporary I hope) or the aggravation of sorting it out.

User's recommendation: Use some one else.

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ID
#2579173 Review #2579173 is a subjective opinion of poster.
Location
Blackwood, Wales

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New Reviewer

I tried to get a refund for an unauthorized charge

I tried to get a refund for an unauthorized charge to my PayPal account by this company working with Digital River... for the second time PayPal has backed up this company and refused any resolution. Seems PayPal, TotalAv and Digital River are working together to rip you off... my suggestion is 5o bypass this software because when you find something better.... they will still charge you for their stuff.
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ID
#2578061 Review #2578061 is a subjective opinion of poster.
Product
Total Av Antivirus
Cons
  • Charges you even when you untick autosubscribe
Loss
$99
Preferred solution
Full refund

They won't refund unauthorized charges

They took out 99.00 from my card when I cancelled them after only a month because it doesn't work. I cancelled them last year and on May 7th of this year they took out money they had no right to take. They do not get any stars from me!

User's recommendation: It is a total scam. Not worth your money.

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ID
#2577874 Review #2577874 is a subjective opinion of poster.
Location
Albemarle, North Carolina
New Reviewer

Billed 99.00 dollars and did not order.

They charged my credit card 99.00 dollars for renewal of item that cost 19.00 that I did not order. No notice or email of charge

User's recommendation: Do NOT give them your credit card!!!

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ID
#2571373 Review #2571373 is a subjective opinion of poster.
Cons
  • Fraud and incompetence
  • Customer service sucks they do nothing to help
Preferred solution
Full refund

Lots of problems with my pc once I download their software. Still unresolved

Following the installation of their software I can no longer download anything or open my existing zip files. Contacted customer services and allowed a remote access to fix the problem which was not resolved. Got no feedback as to what the problem was I have repeatedly asked for a refund as I am not happy and so far nothing!!! When you email them its like getting an automated response and they keep saying the same things

User's recommendation: Do not buy.

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ID
#2565522 Review #2565522 is a subjective opinion of poster.
Cons
  • Seriously effected my computer
Loss
$100
Preferred solution
Full refund
New Reviewer

Charge my acct for no reason

I was told that I was already a member and you still charge my card anyways for $39. After you sent me a text message yesterday telling me my phone had ate viruses on it and I don't understand how my phone already has 8 viruses on it if I already have your coverage and protection on my phone to begin with.
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ID
#2563513 Review #2563513 is a subjective opinion of poster.
Product
Total Av Antivirus
Loss
$39
Preferred solution
Full refund
New Reviewer

Charge my acct for no reason

I need to speak with someone I was charged $39.99 and they told me that I already had a subscription to Total AV and you charged me anyways.
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ID
#2563506 Review #2563506 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
Loss
$39
Preferred solution
Full refund
New Reviewer

This malware is a piece of crap

Locked me out of everything and the application wont even start up. Trust me stay clear of this pos!

User's recommendation: Do not buy.

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ID
#2562436 Review #2562436 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

Not satisfied

these bastards are thieves. i keep getting money taken out of my account, at first it was 2.99 a month, now it is 4.99 a month which i did not authorised. i cancelled this last year and yet the money still comes out. i send a email every month stating this and all i get it a generated email saying they are looking into it. BUT NOTHING GETS DONE.NEVER. THERE IS NO CONTACT NUMBER FOR THEM
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ID
#2533953 Review #2533953 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

This is a scam

I tried this for free a year ago and deleted it and went with avast instead and today they billed me for 99.00. they say the trail i tried expired and now it's 99.00 even though i deleted it a year ago while trying numerousstay away from this company virus programs trying to see which was best for me....this is BS

User's recommendation: stay away from this service.

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ID
#2527815 Review #2527815 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund

Blatant scam artists - don't go near them!!

Last year I fell for their scam. I foolishly bought some antivirus product costing about £3 from them online in a hurry, which gave them access to my bank account. They consequently took about £140 from my bank account without my permission. The first time they did it was a nasty shock, but my bank was understanding and I received a refund. The following month they again took a small sum out of my account without authorisation. My bank couldn't explain what had happened and tried to put a stop to this but to no avail. But again I received a refund. This scenario happened several times during 2020 and then stopped for a while. Three days ago, a year after the first time, they took £142 out of my account again without a hint of authorisation from me. This time a bank advisor said she would stop all payments to this organisation and suggested taking it up with the company in the form of a complaint. So I did and various company advisers tried to insinuate that I was their customer, that I shouldn't cancel my antivirus, and that they would hate to lose my custom. Extremely cheeky, seeing that I had never signed any contract of payment for services with them. I kept spelling out their unlawful behaviour and insisted that they stop taking my money and if not, it will be treated as theft which I would report to an ombudsman. Eventually they confirmed the cancellation of my account (which I never knowingly opened) and said they would not take my money again. Let's see what happens. Should they do it again I will take the matter up with the ombudsman. They refused to acknowledge their wrongdoing or apologise for the distress and inconvenience they had caused. Steer well clear and never, ever click on any notification from these fraudsters.
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ID
#2519037 Review #2519037 is a subjective opinion of poster.
Cons
  • Unauthorised payments deducted from bank account
Preferred solution
Apology

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Verified Reviewer
New Reviewer

TotalAV it's FRAUD

Total Av - TotalAV it's FRAUD
I have cancelled my subscription but can't get all my money back. They replied to my email that a charge is too old . NO. It's not "30 days guarantee money back " yet . I am very dissatisfied .I don't recommend this service .FRAUD

User's recommendation: DON'T USE THIS SERVICE .FRAUD.

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ID
#2510808 Review #2510808 is a subjective opinion of poster.
Product
Total Av Antivirus
Pros
  • Price
Cons
  • Issue with refunds after cancellation
  • Cheating company
Loss
$47
Preferred solution
Full refund

Cancel subscription.

Called to cancel subscription, offered reduction in price then spent next three minutes listening to double talk. Stated loudly to cancel immediately and 100% refund my call was dropped. Received email saying sorry you couldnt contact us. Contacting my bank.

User's recommendation: Do research, I don’t recommend TotalAv.

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ID
#2497213 Review #2497213 is a subjective opinion of poster.
Location
Decatur, Illinois

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Verified Reviewer
New Reviewer

I tried to cancel Total Av but they will not cancel it!

Trying to cancel Total Av but having trouble canceling it, How can I get it CANCELED? I keep trying but getting know where with it, They keep charging every month an I can not seem to get it canceled.
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ID
#2496044 Review #2496044 is a subjective opinion of poster.
Loss
$36
Preferred solution
I would like to have it CANCELED.

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Verified Reviewer
New Reviewer

Fraud

Update by user Apr 08, 2021

It just keeps getting worse. I had to cancel my debit card.

I had to change my passwords for my email. I believe this company is located in India. Early this morning I received an email with a one time pass code to change my email password. This came from India.

This was not from me changing my password. I was able to get my bank to reverse the charges. As I said before I never signed up for the service.

I then went and froze all my credit reporting services. His company is the nightmare from ***

Original review posted by user Apr 03, 2021
These people are *** I found bank charges from them. I did not sign up for their crap. They keep asking me for my email address and when I give it to them they tell me that this isnt the address that I signed up with. I asked them what dont you understand about I did not sign up with your service? And the asked me for my email again.

User's recommendation: Don’t do it. Their accounting department claims that they can’t find the charges. If they can’t find them charging your account how could they ever find a virus.

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ID
#2487577 Review #2487577 is a subjective opinion of poster.
Cons
  • Fraud and incompetence
Loss
$45
Preferred solution
Full refund