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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cancelled my account in Oct 2019. Then in Sept of 2020, I'm charged $99.00 for a year of coverage.

I NEVER ORDERED OR OK'D This transaction. I am now working with PayPal to get my money refunded. This is a violation of retaining my credit card info and using it at a later time. I do not do AUTO Renews for this reason. Not happy at all.

User's recommendation: AVAST virus protection is the only one who I trust now!

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ID
#2269027 Review #2269027 is a subjective opinion of poster.
Location
Redding, California
Loss
$99
Preferred solution
Full refund

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Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Total Av - I cancelled
I found TOTAL.AV lacking, so I cancelled my subscriptions. I keep getting messages that my payments had stopped. I tried to reiterate that I had cancelled when contract was up for renewal but still getting same monthly messages,I am concerned if I'm being scammed by...
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2 comments
#1948884

I am still receiving emails informing me they have not been able to access my monthly subscription, as I cancelled direct debit. I am concerned this may go against credit score.

Also informs me of the risk of not having cover, I have informed them from start I am using another supplier. Just want to stop sending me emails.

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ID
#2263766 Review #2263766 is a subjective opinion of poster.
Service
Total Av Customer Care
Pros
  • Great for their virus protection
Cons
  • Being charged for a service after i requested cancellation
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged to my credit card not auhorised I do ot know what for I cancelled the account as it was a scam. I cannot log on to their website to get them too rectify the problem

I could not get the app to work on my system

User's recommendation: Do not use.

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ID
#2254865 Review #2254865 is a subjective opinion of poster.
Cons
  • Make it very difficult to contact them
  • Very expensive product difficult to contact
Loss
$99
Preferred solution
Full refund

I have not downloaded the app as I realised I still had six months left with other software

I am having one *** of a job to cancel this within the time frame given as their links do not appear to be working In the interim I keeping getting emails to say I have not downloaded the app. I get the feeling that they are making if very difficult for me to cancel as they have already taken three payments from my bank and I feel it likely I have lost this money.

User's recommendation: Don't touch them with a barge pole.

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ID
#2252241 Review #2252241 is a subjective opinion of poster.
Preferred solution
Full refund

Unable to remove credit card details

After downloading total av and subscribing for one year The account billing section contains my credit card details and on trying to use the edit to remove them it defaults to retaining all of my details. E mailed total av to ask them to remove card details received a reply saying go to my account and select cancel but there is no option to do this Am know in the the process of cancelling my card

User's recommendation: Do not ever use this company.

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ID
#2239603 Review #2239603 is a subjective opinion of poster.
Location
Bristol, England
I subscribed to TotalAV based on its performance reviews and a one year subscription price of $34.95. My program showed that my account expires on Nov. 2, 2020. On Oct. 10, 2020 I receive a notification from PayPal that I have been auto-renewed for another year at...
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1 comment
#1951215

I am having exactly the same issues with Total AV at this very moment in time. They send you an email with a 'link' to facilitate the cancellation of the contract you have with them, as there is NO manual option for renewal.

So, you NEED to personally cancel, even at the end of your term of contract. In their legal notes of service they state ' NO LOCKINS TO CONTRACTS', yet when you click on the link it takes you to their customer service page and there is the 'cancel' button BUT when you click on it, or attempt to click on it SUDDENLY your mouse shoots to the button to 'renew' subscription, that has just popped up?????

ID
#2239463 Review #2239463 is a subjective opinion of poster.
Location
Mesa, Arizona
Product
Total Av Subscription

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Verified Reviewer

Total .com

I Just got a call from my bank. This company deducted $99.00 from my account with out my knowledge. I'm more than pissed. Now I have to get in touch with all my companies and have them change my account
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ID
#2236401 Review #2236401 is a subjective opinion of poster.
Cons
  • Did not buy
Loss
$99
Preferred solution
Full refund

TotalAV self-installed on my PC without my knowledge. It is interfering with some of my applications, and I can't remove it

Update by user Oct 18, 2020

I am awaiting a response from TotalAv and a solution from TotalAv to remove their app from my PC. As soon as possible, please!Bonnie JacobsonLongview, Washington 98632(3**) **8-0431

Original review posted by user Oct 18, 2020
I want TotalAV removed from my PC--I am 72 years old and my financial resources are very limited. I have only my Social Security pension once each month. I need this application removed, but as I did not request it, nor did I have any knowledge it was self-installing until it suddenly popped up on my PC screen as it blocked my Internet Download Manager app from running. Please assist me in removing this application. Bonnie Jacobson - dazzelle123@***.com
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ID
#2233764 Review #2233764 is a subjective opinion of poster.
Location
Longview, Washington
Product
Total Av Antivirus
Cons
  • This application self-installed on my pc without my knowledge
Preferred solution
Remove TotalAV from my PC completely, and ASAP.

AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD

AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD

User's recommendation: DO NOT TRUST.

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1 comment
#1943892

Same thing happened to me I purchased a trial version Oct 19 decided after a couple of months to use something else so I removed TotalAV out of my computer. Never heard from them all year no updates, emails nothing then out of the blue they took £118 out of my Paypal account Oct 20.

I emailed the address on the Paypal page to contact TotalAV and so far they have just fobbed me off.

I did not authorise the payment. Most companies send you an email a couple of weeks before auto renewal but not TotalAV.

ID
#2232493 Review #2232493 is a subjective opinion of poster.
Location
Heathfield, England

Never Subscribed

Site explains TOTALLY FREE!!! Then I see 8.99 monthly re occuring fee. I NEVER SIGNED UP FOR. Called to Ask why they are in my account, AND WANT 50.00 CANCEL FEE!!!!....FRAUD

User's recommendation: Don't Walk ...RUN.

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ID
#2232443 Review #2232443 is a subjective opinion of poster.

Unerlaubte Transaktionen

Mir wurde durch unerlaubten Zugang auf mein päpstlich Konto im Monat September u.oktober jeweils 9,27 abgebucht. Diese Buchungen sind nicht rechtss, da ich habe zu jeder Zeit gehört von ihrer Firma gehört zu der Berechtigung gegeben habe. Das ist Betrug u.ich werde um sich um weitere weitere Schritte gegen sie einleiten, Bestehen sie mir nicht mein Geld gehört von 3 Werktagen zurück überweisen. Ich habe von ihrer Firma eine Mail erhalten, vorhanden Ich habe mich bei ihnen entschieden, habe und auf das Problem gehört, in dieser E-Mail wurde mir gehört dass sie auf ihre Seite keine anderen in meinen Namen oder unter meiner E-Mail haben.i

User's recommendation: F.

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ID
#2222600 Review #2222600 is a subjective opinion of poster.
Location
Leipzig, Saxony

They are all crooks and absolutely unreliable and fraud. Never allow credit cards payments

They do not refund even when you ask for refund several times and provides false bank transfer references..total cheaters When I ask for bank swift copy of payment they never provide instead will provide wrong and fictitious bank transfer details

User's recommendation: Don’t buy! They are cheaters.

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ID
#2215791 Review #2215791 is a subjective opinion of poster.
Cons
  • Cheating company
Loss
$99
Preferred solution
Full refund

Tried for 1 mo. deleted your program. you are still charging me for free trial,it was deleted befor mo.was up. return my money. . return my money!

canceled right after instal. not needed. have good 10 microsoft av. return my 8.99 to my account. now!!!

User's recommendation: rip off company!!!!

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ID
#2214210 Review #2214210 is a subjective opinion of poster.
Cons
  • Cannot stop auto renew
  • Being charged for a service after i requested cancellation
Loss
$18
Preferred solution
Full refund

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Verified Reviewer

False advertise and you pay to get nothing

I pay for one year and after one month I keep get a message my antivirus subscription expired...I hope their mothers done abort and don t make so many selfish ***

User's recommendation: never buy it..NEVER BUY.

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ID
#2212133 Review #2212133 is a subjective opinion of poster.
Location
Harlow, England
Product
Total Av Subscription
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not cancel my subscription after e-mail.

One star is too much for this unserious company. They did not cancel my subscription after I asked them to do so and kept withdrawing money. I am still trying to get my money back.

User's recommendation: Do not deal with this company.

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ID
#2192236 Review #2192236 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Price
Cons
  • Not getting what you paied for
  • Subscription that they purposefully make hard to cancel
  • Various
Loss
$30
Preferred solution
Full refund