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No No No No!

I have been billed another £42.00 on top of my original purchase. Please refund this immediately
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1 comment
#1834695

no no good product

ID
#1726825 Review #1726825 is a subjective opinion of poster.
Location
Salford, England

Outright fraud

Totalav has apparently been able to spoof BofA into revealing a replacement card number. It attempted to post unauthorized charge against a previous card #. That attempt was blocked by BofA. They cancelled that card and issued me a new number. Totalav has been able to *** that new number (the card was never used anywhere) This time the charge went through Totalav may have been able to access my personal info due to an interaction I had with a computer company 3-5 years ago. Let me be clear, this is not a scam for unwanted software, according to BofA they may have been about to spoof them into thinking this was a recurring charge and CAPTURE THE NEW CARD NUMBER. THIS IS FRAUD.
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ID
#1700158 Review #1700158 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

I want to cancel and get my refund back

I already have an av i do not need nor want your product. . I contacted you right away by e mail i have not heard a word. I will file a claim with pay pal if my money is not refunded. Thank you Shirley Henry
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ID
#1623795 Review #1623795 is a subjective opinion of poster.
Cons
  • Being charged for a service after i requested cancellation
Reason of review
I already have an antivirus, i do not want yours
Loss
$29
Preferred solution
Full refund

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Verified Reviewer

Fraudulent Charges

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email from TotalAV.com notifying me that my subscription would be automatically renewed. I received an email in response asking for the reason for cancellation. I responded that I am using a different antivirus and to continue with the cancellation. I received ANOTHER email with a link to their site to cancel the subscription, but when I went to the link, it requested the last 4 digits of the credit card that I used to purchase the subscription. I emailed TotalAV.com again with the following: " I do not remember these details and it's ridiculous that I'm being asked for this information. I have requested that you cancel my subscription and that should suffice. If you do not cancel my subscription and try to charge me for a renewal, I will report you for fraud." Finally I received this email on May 11, 2019: "I can confirm that your TotalAV account has been fully cancelled and no further payments will be taken. Please let me know if there is anything else I can help you with. Kind regards, Matthew Stennett Customer Service Representative, TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV.com notifying me that my antivirus has been extended and they are charging me $19.95. I've already notified my credit card that this is a fraudulent charge, but really? Why would a company continue to try to charge someone who has repeatedly requested their account to be canceled?
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2 comments
#1819928

There is a big difference between fraud and poor business practices. Regards, Fraud Investigator

#1820719
@PissedConsumer1819928

Dear "Fraud Investigator:" Fraud: noun: 1. deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage.

2. a particular instance of such deceit or trickery: mail fraud; election frauds. 3. any deception, trickery, or humbug: That diet book is a fraud and a waste of time.

4. a person who makes deceitful pretenses; sham; poseur.

If a consumer is charged for goods or services that they either have not ordered or have previously canceled, that is fraud perpetrated for profit. If you were truly a "Fraud Investigator" you would know that.

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ID
#1557787 Review #1557787 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Being charged for a service after i requested cancellation
Reason of review
Fraudulent Charge
Loss
$20
Preferred solution
Full refund

Don't Use This!!!

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the best" on numerous sites. But when I conducted a simple clean-up of duplicate files, etc., -- y'know, the usual stuff -- it WIPED OUT half a dozen articles that were ready to go to my publisher, that had been saved in Bitmap. It also WIPED OUT several issues of my newsletter, "Veritas," that were stored in their own file. Those were JPEG. I now have to try to re-create about a month's work. There's no way I'll actually be able to totally reproduce this work -- and now, I'll have to do it in some haste. The newsletters are a total loss, unless one of my readers has the four missing issues saved, somewhere. And needless to say, I've uninstalled TotalAV. DON'T USE THIS!!!
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ID
#1373835 Review #1373835 is a subjective opinion of poster.
Location
Statesboro, Georgia
Reason of review
Stupid thing can't distinguish between harmful items and saved Bitmap, some JPEG items.
Loss
$1000
Preferred solution
Let the company propose a solution

Fraud company

I recently discovered a charge for the TotalAV antivirus. I have no record of the account or of the download. I sent an e-mail and they replied that I needed to send my account number and credit card info so they could "find" my account. I replied that I had no account and use their competitors product. I then called the customer service # and tried to get some info. They would not put a supervisor on and I was forced to hang up. The next correspondence was that they had magically found my account. I said that I had no account and sent them a screen shot of the latest charge. I then sent the results of my meeting with my bank and demanded a refund of $58. They countered with a refusal to refund the charges and instead wanted to charge me less. They then said the account would be sent to their"senior" billing team, apparently a computer with bad memory since the next e-mail repeated previous info. I have notified my bank, the Better Business Bureau, and next the California Attorney General and the FBI.
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ID
#1310346 Review #1310346 is a subjective opinion of poster.
Service
Total Av Customer Care
Reason of review
Poor customer service
Loss
$58
Preferred solution
Full refund