Resolved
Danny H Sbj

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Resolved: Impossible to cancel service.

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Total Av - Impossible to cancel service.
Total Av - Impossible to cancel service. - Image 2
Updated by user Mar 18, 2023

Company fixed the issue and I have been provided with partial refund. Finally had my CC removed from their system.Great product but beware of billing issues once they have your payment details.

Original review Feb 16, 2023
I have emailed cancel@***.com a total of five times to request cancellation of my account. Initially I was offered perks to stay. Unfortunately I do not need more licenses for more users. Once they have your billing information good luck getting your account cancelled. I keep getting monthly charges on my credit card. I can only assume this company is having financial difficulties. I hope this review helps. I have moved on to a reputable Anti Virus provider without issue. Contacting your CC company is the only way to stop them. Thank you Danny H
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Loss:
$50
Pros:
  • Good for iphone
Cons:
  • Impossible to opt out of service
  • Do not offer them your cc number
  • Billing and cancellation scam

Preferred solution: Full refund

User's recommendation: Beware!! Company is a Fraud

1 comment
Camden H Aqe

Robuxs

Sharon F Pki

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Verified Reviewer

Disgruntled Customer as Company makes NO ATTEMPT to contact me!!!

Cancelled my subscription August 2022 and come August 2023 not 1 but 2 payments have been taken from my account. Im fed up with these companies just taking funds after cancelling the service 12 months ago and after sending emails to their help and support services and all I receive back is an automated email message stating that my email has been received, Not once have they had the decency to contact me to enquire about the said funds! So, I have decided to contact Consumer Affairs and ACCC to have my funds refunded and I will never tell anyone to get TotalAV. Not happy and I will keep going until they give me my money back and delete all of my information from their system.
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Loss:
$219

Preferred solution: Full refund

User's recommendation: STEER CLEAR OF THIS COMPANY!!!!

Roberto R Lmn

I my computer and phone still protected

I received massage that my cell is being hacked . I paid for your services for one year. Now I need to talk to someone
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Preferred solution: Someone who can help me

Fernando F C

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Verified Reviewer
| map-marker San Antonio, Texas

Double payment

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Updated by user Sep 28, 2023

Still present & no one has contacted me yet!!!

Original review Aug 29, 2023
From the moment I tried to sign on, it took forever to talk to a person that I could hear & understand! The language barrier really sucks w/the people from middle east & far east!!! I asked her many times to repeat herself to apoint where I could understand any of the reps I talked to !! That added to my many problems w/ total AV !!!
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User's recommendation: DO NOT INSTALL & USE IT ON ANY OF YOUR DEVICES!! YOU'LL REGRRT DOING SO !!!!EGR

Alex B Quq

TotalAV incommunicado for my refund request

Impossible to contact anybody to request refund of TotalAdblock subscriptions taken when I never wanted it and never used it, but found it impossible to cancel.
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Loss:
$49

Preferred solution: Full refund

User's recommendation: Avoid TotalAV

Aliya Bti

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Verified Reviewer
| map-marker Rockwall, Texas

To cancel subscription and have refund

The reason why I canceled is because it's false advertisement I seen the ad in Google and it seemed like a reasonable thing $3 when I put the application in and sign my name it jumped up to 2399 I did not agree to that price this is why I'm canceling it it might be a good app but don't lie about your app that's what you did
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Kosisochukwu Sas

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Verified Reviewer
| map-marker Cartersville, Georgia

Pissed off at wrong vendor

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My problems were not with total AV they were with avast. I decided to drop them because I had too many problems with viruses and mail where I had to have two computers, reloaded and serviced because of the problems I had with with viruses. Avast was automatically renewed and Im still trying to get my money back. Its only been a week, but if I dont get it back, I will post another review total AV seems like a great company and their program is really easy to install and understand.
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User's recommendation: Use total AV

Chanele Zwc
map-marker Singapore, Singapore

Disabling Auto Renewal

No help at all. I did not receive the verification code that was supposed to be sent to my email. Hence cannot proceed.
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User's recommendation: Avoid services that provide poor or non existence after sales support

Myrna M Gfw

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Verified Reviewer
| map-marker Charlotte, North Carolina

There are nuisance and because I have a different protection they won't get off of my computer

You're a joke you say that you have a customer service rep but none ever comes on and I'm sick of trying it on the computer it's not working you're still coming up all over my computer get off of my email leave me alone stop blocking my pages with your pop ups you've ruined it for me as a customer
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JohanHilmer L

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Verified Reviewer

Feldebiterig

Jag har blivit debiterad 1342,49 kr utan att jag har beställt någon tjänst av ett företag som heter totalav.com,vilket jag finner helt smaklöst.Om inte den här summan återbördas inom kort kommer jag attvidta rättsliga åtgärder
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Loss:
$1342

Preferred solution: Full refund

Anonymous
map-marker Boston, Massachusetts

Calling about trial period ending on Oct. 21, 2023

Yes, they said they could not complete the order at this time for VPN. They took $7.99 from my banking account for the order. They informed me that $7.99 would be put back into the account within 48 hours of the cancelation. I have been getting alerts on my phone indicating that VPN was required.!!
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Kathleen W Wxc

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Verified Reviewer

Because they were suppose to call me back

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I have all kinds of virsuses and ge messages from your competitors 10X a day! I need it fixed or i will switch companies you are on my last Nerve!
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Pros:
  • No pros
Cons:
  • To many to mention but you need to be accessable

Preferred solution: Full refund

User's recommendation: Fix when asked and follow through

Belia Yqv
map-marker Barnegat Township, New Jersey

Trying to get Customer Service to call me. I’m confused about my billing. Please call.

Customer service My phone number is 516-467-****. This is Jack Illare But you and I have Robokiller I need your phone number this way you don't have a problem calling my number and what I will do is put you down as a contact so show me your phone num
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Sherwin A Nch

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Verified Reviewer

My phone says that my total AV is expired.

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Original review Aug 15, 2023
The issue is solved. I've already taken care of this problem for myself. Thank you for your assistance.
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Preferred solution: Nothing I've solved the situation.

User's recommendation: None the problem was that I didn't log into a app that I wasn't aware of. I've already taken care of this problem, thank you.

Jessica C Lri

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Verified Reviewer

Refund and cancellation

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Just a misunderstanding money was taken out when it shouldn't have been but they are replacing it I appreciate what they do
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Preferred solution: Full refund

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