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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Took money out of acct without notification

bought subscription did not no about monthly charge when they took moneys out was charged for international use i guess didnt want to take chances for more charges

User's recommendation: dont waste your time.

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ID
#2758942 Review #2758942 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Their Ads promoting AD Blocker that you have to pay EXTRA for!

Total Av - Their Ads promoting AD Blocker that you have to pay EXTRA for!
After purchasing heir software, everything was going great until a week or so later, now every site I go to an Ad pops up, from them stating that I need to upgrade to eliminate unwanted ads. The issue is that it's their own ad that is the most annoying. I plan on cancelling their coverage and will find another company that doesn't annoy their own customers.

User's recommendation: DON'T DO IT!

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ID
#2756027 Review #2756027 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Great for their virus protection
Cons
  • Want to charge more to block ads that they are generating
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

THIS IS A SCAM OUTFIT

I just received a withdrawal from PayPal for $139.45 for something I did not sign up for. This is FRAUD. I put in a case with PayPal. Sue-Lane Garrett

User's recommendation: RUN.

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ID
#2734062 Review #2734062 is a subjective opinion of poster.
Cons
  • Billed for something i did not order
Loss
$140
Preferred solution
Full refund
New Reviewer

Warn others to steer clear of TotalAV.

There is not enough space here to list all of my complaints. After installing TotalAV on my iPhone and Windows-based PC, it slowed both devices to the point of making them unusable. Tech support? You must be kidding. You must communicate with tech support via email, probably because their tech support is located in a third-world country. Pidgin English at best. You have been forewarned.

User's recommendation: Avoid TotalAV at all costs. You have been forewarned. Proceed with TotalAV at your own peril.

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ID
#2731344 Review #2731344 is a subjective opinion of poster.
Location
Midlothian, Virginia
New Reviewer

Warn others about this awful, awful product.

I purchaed this app for my iPhone and my Windows-based laptop. After installation, it slowed the performance of both devices as to make them completely unusable. Tech support? Yeah, right. You must communicate with tech support via email. How's that for timely advice when you need it? Pricing is a scam. I have plenty more to add to this review, but no more space. Be forewarned, steer clear. T

User's recommendation: Find an alternative. Do not purchase anything from TotalAV.

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ID
#2731311 Review #2731311 is a subjective opinion of poster.
Location
Midlothian, Virginia
New Reviewer

AUTOMATIC ADDITIONAL CHARGES

GOT MY ORIGINAL SUBSCRIPTION IN 2020.THEY SUCK YOU IN WITH THE 39.00 OFFER AND WHEN ALL WAS SAID AND DONE IT WAS 99.00 FOR THE YEAR.OKAY THAT'S FINE IF IT WORKS.HAD NO PROBLEMS.THEY AUTOMATICALLY RENEWED SUBSCRIPTION IN MAY OF THIS YEAR WHICH WAS FINE FOR ANOTHER 99.00.NOW THEY ARE TRYING TO CHARGE ME ANOTHER 156.00 FOR ADD ONS THAT ARE NOW NOT INCLUDED AND I HAVE BEEN "DEACTIVATED". I READ THE BAD REVIEWS AND SHOULD HAVE KNOWN BETTER.DO NOT GIVE THEM YOUR CREDIT CARD INFO. I GUESS THEY THINK THEY CAN CHARGE YOU WHAT THEY WANT, THEN CHANGE THE PACKAGE AFTER YOU SUBSCRIBE.STAY AWAY ON'S THAT ARE NOW NOT INCLUDED IN MY SUBSCRIPTION.

User's recommendation: DO NOT BUY.

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1 comment
#2051113

this is similar to my experience. I hope I get my recent bill for about $156 back also the "international call fee".refunded. And I thought for awhile it was great program until that happened.

ID
#2719087 Review #2719087 is a subjective opinion of poster.
Cons
  • All

I canceled total AV

I canceled total AV and youre still charging me. I have several charges on two different cards. I was told by total AV there was something wrong with my bank card or something like that and they needed another bank card or credit card. So I gave them my credit card number. So they billed me twice. I know they are stalling to keep as much money as possible. Thats the way business is done folks maximum profit potential and *** the customer as much as you can before they leave.

User's recommendation: Don’t get total AV.

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1 comment
#2038225

Hello We apologize if there has been some confusion regarding the charges to your account. If you feel you have been charged incorrectly, please email us at billing@totalav.com and we can rectify the situation.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2699855 Review #2699855 is a subjective opinion of poster.
Location
Perris, California

Rip off crooks

I get a credit card bill with $145 on it WTH I canceled them over a year ago because it was garbage and now they charged my card after I canceled it over a year ago.. Its not even on my computers and I never logged into my account.. What crooks...STAY AWAY

User's recommendation: Stay away from them!

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1 comment
#2038227

Hello, We apologize if there has been some confusion regarding the charges to your account. If you feel you have been charged incorrectly, please email us at billing@totalav.com and we can rectify the situation.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2691114 Review #2691114 is a subjective opinion of poster.
Location
Melbourne, Florida

They steal from you!

They offer a free version and then with access to all your passwords they steal money from you! They just stole $99 from me! I contacted paypal and bank and they both said "too bad, Total AV says you wanted this!!! Do not download!

User's recommendation: Do not download!

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1 comment
#2038229

Hello, We apologize if there has been some confusion regarding the charges to your account. If you feel you have been charged incorrectly, please email us at billing@totalav.com and we can rectify the situation.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2686839 Review #2686839 is a subjective opinion of poster.
Cons
  • Did not buy
Loss
$99

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancellation of account

Needed to cancel account due to my husband passed away. Customer service representative looked everything up,,,I didn't have a lot of information,,,but she verified everything with me. She then was able to cancel my account. Such a relief. Taking care of these items has not been easy
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ID
#2681196 Review #2681196 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund
New Reviewer

These people want your money. They don’t give a *** about you

I emailed you and told you I didn't want your service anymore and now you're billing me twice from two different accounts

User's recommendation: Do not get Total AV you will regret it.

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1 comment
#2038230

Hello, We apologize that our software has not met your expectation. If you wish to cancel your account please email cancel@totalav.com from the email address associated with your paid subscription and a member of our support team will be able to arrange this for you.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2680655 Review #2680655 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Aug 08, 2021

Hello once again. I’m just asking if my 2.99 charge on my cc will also be credited from your company.

I know you have cancelled my service which is good .

I’m just double checking about the initial charge to my cc . Thank youCarolyn EllisSent from my iPhoneOn Jul 23,...

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1 comment
#2038232

Hello, We apologize if there has been some confusion regarding the charges to your account. If you feel you have been charged incorrectly, please email us at billing@totalav.com and we can rectify the situation.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2667902 Review #2667902 is a subjective opinion of poster.
Loss
$3
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Service - Cancelled a yr ago but deducting Money from my Acct !!!

Total AV - Has been a Scam! After initial sign on, Nothing was done! So after a few months I cancelled their Service. ..... Yet, they have continued to bill and collect my Money... different amounts and sometimes (2) Twice a month (8.99, 9.99, 10.99) from my Bank card n even billing n collecting my monies through PayPal.... after i attempted to Block payments!!I have Emailed TOTAL AV a few times through PayPal n etc FURTHER CONVEYING MY CANCELLATION AND NEED FOR TOTAL REFUND....... AND HAVE had NI RESPONSE - but continued BILLING n Collecting of Money!
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1 comment
#2038233

Hello, We apologize if there has been some confusion regarding the charges to your account. If you feel you have been charged incorrectly, please email us at billing@totalav.com and we can rectify the situation.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2666508 Review #2666508 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Good advertising
Cons
  • Not getting what you paied for
  • Terrible service and service does not work
  • Issue with refunds after cancellation
Loss
$200
Preferred solution
Full refund
New Reviewer

Got double billed for my refund

I asked for a refund and cancelled my service and was double billed instead of refunded. I have looked at the actual reviews and I know this company cannot possibly have a 4.6 out of 5. Furthermore, I am going to contact the better business bureau tomorrow and the magistrate on this company's rip off service, it may be a candidate for a class action lawsuit. Good job at that, there are enough of us with one star or fewer reviews, I was hoping there would be a no star review for you

User's recommendation: Stop pulling this *** i have actually seen the non tainted reviews and there is no way the app is a 4.6 out of five.

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1 comment
#2038237

Hello, We apologize if there has been some confusion regarding the charges to your account. If you feel you have been charged incorrectly, please email us at billing@totalav.com and we can rectify the situation.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2657825 Review #2657825 is a subjective opinion of poster.
Cons
  • Make it very difficult to contact them
  • Double billing instead of refunding
  • Cheating company
Loss
$33
Preferred solution
Full refund
New Reviewer

Money back

Sie haben unberechtigt mein Konto belastet. Ich möchte mein Geld 117,88 sofort zurück!! Ich bin kein Kunde von total av!!!!
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ID
#2657055 Review #2657055 is a subjective opinion of poster.
Cons
  • Unworthy
Loss
$118
Preferred solution
My Mond back