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Bad Experience

Bought and downloaded Total AV a week ago. VPN not working and when tried to use it a 3rd party vendor wants to me to install their Drivers. VPN installed totally different on a 2nd Laptop. Tech support is non-existent. Virus Protection not scanning documents or files I download. Tried for days to Cancel can't get in touch with anyone. Had MacAfee for years until I had problems with their service they couldn't fix. But at least I had sessions with tech support over chat and phone and got a quick refund when we couldn't resolve the problem.

User's recommendation: Stay away From Total AV they're Total BS.

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ID
#2452353 Review #2452353 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • No technical service
  • No customer service
Loss
$29
Preferred solution
Full refund

COMPLAINT

I had it TOTAL AV for some 7-8 months. YOU CAN NOT REACH THEM . For 5 weeks I tried everything. Email --phone ------- they have NO LIVE CHAT, Today I deleted them out of my computer. There are MANY better sources.

User's recommendation: Look at some 3-4 choices. There are many that are great.

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ID
#2449129 Review #2449129 is a subjective opinion of poster.
Product
Total Av Subscription
Loss
$29
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy consumer

In 2018, I purchased a 1-year trial membership. I canceled, and they hit my account for 100.00 anyway. When I called them I was told the best they could do was extend my trial and refund 80.00 At the end of the year I canceled again, this time I wasn't charged. One year latter they charged my account again. When I called them they said they would return the 119.00. I was charged fees by my bank due to the way total av processed this unauthorized transaction which total av won't reimburse. Total av processes their subscriptions in a way that can't be blocked by the bank.

User's recommendation: Don't give them any banking information, EVER.

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ID
#2443067 Review #2443067 is a subjective opinion of poster.
Service
Total Av Customer Care
Cons
  • Horrible customer service
Loss
$120
Preferred solution
Full refund

Login and account issues

I'm supposed to be a lifetime member, I reactivate like it told me to, then the next day, it's off again and tells me to put my info in again
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ID
#2439569 Review #2439569 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Terrible company to deal with

I was offered a trial of Total AV for $2.99 per month with the option to cancel. I tried to cancel almost immediately when I realized the price would be $8.99 per month. They agreed to refund my money, but they never did until 6 months later after constant phone calls and emails. I have records of emails where they agreed to the refund but did not follow through. I finally disputed the 6 months of charges with my credit card company and they are helping me.

User's recommendation: Think twice before dealing with these folks.

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ID
#2431925 Review #2431925 is a subjective opinion of poster.
Product
Total Av Antivirus
Preferred solution
Full refund

Dissatisfied customer

Initially charged 2.99. I guess I thought it was a one time charge but it was a monthly charge that was increased to 8.99 per month. I really don't remember even signing up for this service.

User's recommendation: Don't get involved with or subscribe to this serviice.

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1 comment
#1986421

That is exactly what happened to me...unscrupulous! And I am still working to get my money back 6 months later!

ID
#2428611 Review #2428611 is a subjective opinion of poster.

Shut me out of my WiFi and cut my download speed in half.

Installed Total Av about a month ago for $39 + $9 for VPN. After about a week, response time was increasing, and some of my conservative and trusted sites became erratic and kept getting kicked out. Internet speed decreased from 100 mbps to 50 or just under. Not a happy camper. Wouldn't recommend Total Av at all. I didnt contact Total Av as I didnt care to argue on why I should keep them.

User's recommendation: My experience was not satisfactory.

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ID
#2428300 Review #2428300 is a subjective opinion of poster.
Cons
  • Slower internet speed
Loss
$48
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TotalAV is a SCAM & a RIPOFF!!!!

Paid $29.00 for a years subscription. Everything was OK till a week had past &;;;;;;;;;;;;;; then started getting pop-ups "your trial subscription is over" After 10 e-mails they refuse to return my money. They keep sending stupid remedies when in fact they screwed up & didn't activate my accounts. They accuse me of not logging in correctly & using the wrong log in info. My Credit Union refuses to file FRAUD charges. So, I am going to file on them in Saint Louis Missouri Courts. Have them served by mail in the UK. When they don't show up I win by DEFAULT. Then I will post that all over the NET. Nothing ILLEGAL about posting the TRUTH. Here's there address: Larch House,Parklands Business Park,Denmead, Hampshire,England PO7 6XP United Kingdom 844-346-****
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ID
#2426773 Review #2426773 is a subjective opinion of poster.
Product
Total Av Antivirus
Pros
  • Price
Cons
  • Constantly sending me the same links which do not work
Loss
$29
Preferred solution
Full refund

Price misleading

I downloaded TotalAV for an offer of $3 but ended up costing me $19. At $19 per year for 3 units was a good deal, but even though the program scanned my entire system and found several items that needed attention the program kept asking me to upgrade to fix the issues. I have sent TotalAV an email about my results and have asked for a refund.

User's recommendation: Unless you are willing to put out extra $$ for the full package don't bother with this misleading software.

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ID
#2421492 Review #2421492 is a subjective opinion of poster.
Location
El Paso, Texas

Just down loaded and won't work

I have spoken to them numerous times about the issue of the app not scanning on my husbands phone All they say is uninstall the app switch the phone off then reinstall have done all this loads of time I have even spoke on the as soon as you press support the option it cuts you off.Furthermore I have spoken on the online chat but the just say uninstall and reinstall . So have paid for a service. That i can not use on the devices i chose.Not happy with the service . They say they are available for support 24/7 not helpful support

User's recommendation: Lets hope it work for you all the first time or forget it.

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ID
#2420009 Review #2420009 is a subjective opinion of poster.
Location
Leeds, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged me for services I didn't request

Update by user Feb 12, 2021

I did get an email saying it has been resolved, however, I'm waiting until after the weekend to see if that is true.....

Original review posted by user Feb 11, 2021
I signed up online for the "free" trial and they charged me $29.00 for it. They then added an additional charge of $40 for "additional services for mobile devices that I needed". Since I don't own any mobile devices, I contacted them immediately to stop the service. I got an email back from to "give it a try" before I did cancel. I don't know how they expect me to do that when I don't have a device to try it with. After 8 additional emails, they still haven't cancelled it. I contacted my credit card company and disputed the charge. I then contacted the BBB, FTC, and the Attorney General in my state and filed a complaint against them there.
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ID
#2416605 Review #2416605 is a subjective opinion of poster.
Service
Total Av Free Trial
Cons
  • Being charged for a service after i requested cancellation
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I am not to happen with your customer service. I have been trying to cancel my order of totalav and I am not to happy that they still have taken my money out of my account when I have been to the bank regarding this matter I have called to cancel and I still get billed for this.. Please cancel my order!

User's recommendation: Good Luck trying to get your money back even if you called to cancel.

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ID
#2414092 Review #2414092 is a subjective opinion of poster.
Location
Modesto, California
Loss
$99
Preferred solution
Full refund

Tried to get the TotalAV free cover but my email wasn't accepted??

After getting info about the free AV cover I logged into it, gave all bank details, address etc after all that given told email address wasn't accepted?? Then tried the paid version cos thought it was a good deal, all details filled in again and again told email address wasn't accepted, no reason given so they wont be getting my money.

User's recommendation: Just hope email address accepted.

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ID
#2410504 Review #2410504 is a subjective opinion of poster.
Service
Total Av Free Trial
Pros
  • Virus protection it offered
Cons
  • Not accepting email address

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service was blocking my emails from being sent out. I have 4 emails and 2 did not function when I had the Total VPN on. I asked for a refund and they would not refund my money

I sent an email to cancel the service within the 30 day window. They did not respond for 2 days then offered more services, sent an emial to a different email than my order. Finally they asked me to confirm my cancallation which I did. Then I get an email stating they cannot find my customer number and email. By this time 8 days have gone by and now they stated that I did not cancel within the 30 day window. TOTAL SCAM played the delay game with me. This company just gives you the run around. Terrible company, all there people are trained to NOT get a Manager or not provide a refund, delay, delay, delay until time is up. Please DO NOT USE This Company for any software purchases.

User's recommendation: DO NOT ORDER FROM THEM.

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ID
#2403322 Review #2403322 is a subjective opinion of poster.
Product
Total Av Antivirus
Pros
  • Nice looking app
Cons
  • Terrible service and service does not work
Loss
$40
Preferred solution
Full refund

Got charged for a year for a antivirus I do not use,did not sign up for auto top up

Be wary of them cost me 99 dollars ,I only tested their free one...never again..dont use them.and got brushed off with them saying that my antivirus is good for 2022.Blocked them on paypal .

User's recommendation: be wary of using their free antivirus.

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ID
#2401310 Review #2401310 is a subjective opinion of poster.
Location
Homebush, New South Wales