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Romina Pse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Still billing

Updated by user Jun 23, 2025

Call centre a load of “”””Not helpful until I stopped them talking over me, had to raise me voice to be heard.Never again. Run don’t go near the app

Original review Jun 22, 2025

Call centre is useless and everything they kept repeating at me was not helpful at all. Total av is a useless app.

Every to click on anything and you want more money. Your call centre is a joke.

Ask for the recording from call centre. It wont help me but mite help others

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User's recommendation: Run. Don’t use app

Stefan G Mwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bratislava, Bratislava

Grell@***.sk

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Invoice No.8988**** I bought

From 21.04.2025 Expanding -program

Tiotal Password. Internet search engines,

to which you can use, Chrome and Exolorer

I don't use.

That's why I don't know this program

I don't know to use it.

Therefore

I will notify you that the program I will not be

to use even after 20.04.2026 and therefore I do not disagree

with the collection of the license. If you have the option,

So turn it off from my program.

Thank you and please announce that TENTE

e-mail you note.

Grell

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cynthia H Nhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They take money out when ever they feel like it. In two days they took out $30. And when you contact them they double talk. I had to call three time to cancel the service. They finally did it on the.

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I called three times to cancel and get a refund. The first two tries, they never canceled it.

And they did not refund me the cost.

They owe me almost a hundred dollars. So since they won't give me back my money, I'm going to call the Better Business Bureau to inform them of their practices and see if they can help with getting my money back.

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: NO no not after them taken money out of my account. And it can

Anonymous
map-marker Tulelake, California

Trying to cancel account

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Started account as a trial, canceled before the subscription was to start and it never cancelled. Now I have discovered that another account has been added (fabulous) and it has the identical ID number as totalAV.

I do not want these services and will not authorize payment. So far I have not heard back from customer services and my account continues to be charged even after several attempts to cancel these accounts.

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User's recommendation: Avoid this merchant, scam

Sheila D Uip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have cancelled my account but still taking money

I cancelled my account last month, but you have taken money again this month. Please can you refund the money as I cancelled it?

View full review
Loss:
$15

Preferred solution: Full refund

William D Ekm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fingers crossed all sorted. Process wasn’t to bad.

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I have been trying to cancel for 3 to 4 days. Could not access sight it kept saying wrong email or password I have rang your contact number for past 3 days cannot get through sounds like engaged ton not sure.

Iva see you have taken £10.00 from my first bank account.

Can I get a refund or do I have to go through Apple. I have cancelled subscription and deleted your app off my phone, I have also cancelled any future payments from bank.

As this wasnt my fault I tried to cancel before trial ended but couldnt through no fault mine. Thanks very much.

Mr W. Darwen

View full review
Loss:
$10
Cons:
  • Not sure

Preferred solution: Full refund

User's recommendation: Good so far will let you know if outcome

Alic Cnm
map-marker San Pedro, California

Being charged again after canceling

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They could cancel my account and refund the 500.00 .787 Someone contacted me in your name from transfer from York call . I was to purchase a gift card in the amount of 500.00.

I fell for the scam. As for the totalav app. I was pleased. I canceled to save some money.

I had been out of work for some time.

Also I'm sorry that we both got took advantage of. The number the took advantage is 619786****.

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User's recommendation: Find the thieves that soil your business.

Resolved
Stuart H Itb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, South Lanarkshire

Resolved: Refunds to my Paypal account

Updated by user May 11, 2025

Company fixed the issue and I have been provided with apology. I unfortunately thought totalAV and Nortonlifelink were under the same umbrella company but they are not so I’m chasing up Norton now

Original review Apr 21, 2025

I have sent numerous emails to your billing & support departments over the last couple of weeks but to no avail regarding 2 refunds of £84.99 & £49.99 to my PayPal account.

Can you tell me why its taking so long to resolve this issue.

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User's recommendation: Don’t use TotalAV, they totally ignore your emails for refunds

1 comment
Guest

I have the same Problem with this Company,they Charged my Credit card £149.00 WHAT FOR? How do I contact this Company?

Jerilynn Zsb
map-marker Birmingham, England

Cancel subscription

Cancel my subscription please as I do no longer require so stop taking payments out of my account as I will cancel with my bank

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Kamon Lql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rotherhithe, England

Absolutely horrendous

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I've tried for days to cancel with no joy I've tried to fill forms in I've tried to call them they sent emails and when I tried to reply it bounced back saying that it doesn't exist

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Tashanna Isi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sutton Benger, Wiltshire

I have been charged £124 and I can’t afford Thai and don’t want a subscription anymore.

I want my money back and to cancel my subscription. I cant speak to anyone and I cant log in as I dont seem to have an account so what am I supposed for do?

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1 comment
Guest

I have had the Same Problem with Totalav.com. Just received my Credit card Statement,it shows £149.00 09 JUN.

I will,take this up with my Credit Card Company. Why is the Company ALLOWED to RIP of Consumers?

Jeff S Wxx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very disappointed with the service they don't tell you that every thing they say you get cost money

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Total Av - Very disappointed with the service they don't tell you that every thing they...

I paid for the trial period and when I went to use it, they wanted to charge more money for it. I'm not sure it does anything anyway.

If anything, my brand new phone got slower.

I have had this phone for 5 hours and it worked perfectly until I installed this app. And there isn't anyone you can talk to.

View full review
Loss:
$2
Cons:
  • Cost to much doesnt do what it says customer service sucks

User's recommendation: Don't be a customer much better apps that do better and cheaper

Anonymous
map-marker Maidenhead, England

My cancel

Good Evening,

Please am Emmanuel, I noticed payments being taken from my account over the last 5 months and I never subscribe for monthly payments.

What I paid for was a one off payment then.

As I noticed the deductions, I had to cancel the transaction online.

Could you kindly refund my other payments outside the initial first payment?

Regards

Emmanuel

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Roger A Zmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I'm being charged for service and not getting any service

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Either stop charging me or give me the service I'm paying for. I do not think it's too much to ask that I get service for the money I pay, which is $11.99 per month, and which I have been charged the last 2 months without any service. This is an outrage, and it's also an outrage the way I am being treated in trying to resolve this problem.

View full review
Loss:
$24
Cons:
  • Too many to mention non

Preferred solution: Full refund

User's recommendation: Zero

Mary K Rkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot install

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I have tried multiple times to install. I need some assistance in person so that I can figure out why it won't install.

I am not that computer savvy.

I don't want to check things and make a mistake and cause problems on my computer. I need help or I'll need to cancel my subscription as it just won't work.

View full review

Preferred solution: I’d very much like to get it installed into my computer

User's recommendation: So far, I can’t recommend to any future customers I’d like to. I’ve had total AV before, but I can’t get it. Downloaded into my computer so that I’m protected.