Total Av Phone Numbers and Emails

Toll-Free Number:

  • (844) 346-6837
    United States

Billing Support:

  • (844) 346-6837
    Canada
  • (844) 346-6837
    International
  • (844) 346-6837
    United States
  • +61 180 021 1497
    Australia
  • +3 317 211 0004
    France
  • +49 302 215 3179
    Germany
  • +3 491 414 8466
    Spain
  • +44 333 370 6569
    United Kingdom
  • (833) 201-8681
  • +44 808 169 7741

Total Av Email:

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Total Av Contact Information

Total Av Website:

Total Av Online Chat:

Corporate Office Address:

SS Protect Limited trading as Protected (TotalAV)
Larch House, Parklands Business Park, Denmead,
Hampshire, England PO7 6XP
United Kingdom
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Total Av Rating Based on 121 Reviews

Rating details

1.6
more details
Product or Service Quality
Customer service
Value for money
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Total Av Customer Service Calls

264 TOTAL
CALLS
02:40 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Total Av Customer Service?

Activation/ Cancellation Question:

  • “Cancel account”
  • “Unsubscribe”
  • “I did not subscribe to whatever this is”

Payments and Charges Question:

  • “Billing”
  • “Billing issue”
  • “Unauthorized transaction”

Product/ Service Question:

  • “Nothing work like it's supposed to”
  • “Just down loaded and won't work”
  • “Total AV not working, To cancel my membership”

Account Question:

  • “Account”
  • “I have been hacked”
  • “Account was accidentally activated”

Request for Information Question:

  • “I'm calling to find out when they are going to put my money back into my account”
  • “Inquiry”
  • “To ask about vpn”

Refund Question:

  • “I want a refund IMMEADIATLY”
  • “Refund”

Staff Question:

  • “Your service”
  • “I paid for a full service and I don't have it T tango”
  • “I emailed you and told you I didn't want your service anymore and now you're billing me twice from two different accounts”

Cards Question:

  • “I just got a notification saying that my card was declined because someone put the wrong expiration date in on your website and it wasn't me so I need to know where it came from what location in maybe a email address or something”

Other Question:

  • “Add device”
  • “Regarding pmt”
  • “Urgent”

About

Total Av Terms of Service
To read more: https://www.totalav.com/terms
Total Av Privacy Policy
www.totalav.com are Protected.net Group Limited trading as Protected, doing business as TotalAV ("Protected.net"). Total Av's' company details are set out at the end of this document. As a company www.totalav.com are committed to protecting and respecting the privacy of The Client's personal information. www.totalav.com want The User to be confident that The User's information will be properly protected whilst in Company's possession. The Privacy Policy below explains how Total Av and carefully selected third parties www.totalav.com work with, will collect and use the personal information of Company's customers and suppliers and users of Total Av's' websites. If this describes The Customer please read the Privacy Policy carefully and make sure The client is comfortable with the content. The Company will only ever use The User's personal data when the law allows www.totalav.com to. Where it is necessary for Company's legitimate business interests (or those of a third party) and The Customer's interests and fundamental rights do not override those interests.
To read more: https://www.totalav.com/privacy
Total Av FAQ
To read more: http://support.totalav.com/
Top Total Av Services

Customer Care, Free Trial

Top Total Av Products

Subscription, Antivirus

Total Av Pros and Cons

Pros: Virus protection it offered, Price, Great for their virus protection, Nice looking app, Service is flashy an appears efficient

Cons: Being charged for a service after i requested cancellation, Cheating company, Terrible service and service does not work, Subscription that they purposefully make hard to cancel, Make it very difficult to contact them

Total Av reviews and complaints

Total Av is ranked 262 out of 1366 in Software category

Area Served

USA

Payment Methods

DiscoverPayPalVISA

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