Skip to content
Write review For Business
  • Login

Contact Total Av Customer Service

How to Reach a Person at Total Av

Verified Contact Information

Toll-Free Number:

  • 1-844-346-6837
Call Now
Send Message

Customer Service:

  • 1-833-386-3951
  • +44 778 273 8605
    App Support

Legal:

  • 1-833-201-8681
    United States, Canada, International
  • +61 180 095 2291
    Australia
  • +44 808 169 7741
    Europe
  • +4 480 035 7602
    United Kingdom

Customer Service:

support@totalav.com
google@totalsecurity.com
App Support
cancel@totalav.com
Cancellation

Accounting/ Billing:

billing@totalav.com

Legal:

ccpa@totalav.com
CCPA Inquiries
dpo.pointwild@twobirds.com
GDPR Inquiries
privacy@totalav.com
Privacy Inquiries
legal@pointwild.com
withdrawal@totalav.com
social@totalav.com

Total Av Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Total Av Phone Number
1 (844) 346-6837
Average Hold Time
00:02:28
Average Calls duration
4 minutes
Most Popular Total Av Email Address
cancel@totalav.com
Total Av Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How to Contact Total AV Customer Service?

Should you require assistance and support from the Total AV customer service team, dial the toll-free hotline at 1-844-346-6837. This company’s phone number allows customers to receive support for various issues related to the antivirus software, including installation, troubleshooting, and general inquiries. Similarly, for legal matters, contacting the specified numbers, such as 1-833-201-8681 for the United States and Canada, and International inquiries, +61-180-095-2291 for Australia and +44-808-169-7741 for Europe, allows customers to address their legal concerns and ensure compliance and resolution of any legal queries. The professional and knowledgeable Totalav.com customer service teams associated with these numbers are dedicated to providing comprehensive assistance tailored to meet customers' specific needs.

There is an option to contact Total AV customer service via the application. You can get any assistance from queries related to the services or feedback associated with the customer service experience. You must first download and install the Total AV app on your smartphone via Google Play Store or App Store. Once you have signed up or logged in, go to the app menu. From there,you can contact the support. Whether you have technical product queries or account and billing issues, the TotalAV.com customer service team is committed to ensuring a positive experience.

To contact the Total AV customer service team through their website, head there and select the "Support" option at the top. This will direct you to the help center page, where you can choose the type of support you require, whether it be technical assistance, help with your account, or assistance with billing issues. By selecting the relevant option, you will access a variety of FAQs designed to guide you through resolving your concerns independently. This process ensures a user-friendly experience, providing comprehensive information to assist you in addressing your queries autonomously.

PissedConsumer Club

Contact Information

Total Av Website:

Total Av Help Center:

Corporate Office Address:

Total Security Limited
250 Northern Avenue, Floor 3
Boston, Massachusetts 02210
United States

Other Info (opening hours):

Other Location:

Total Security Limited

16-18 Barnes Wallis Road

Segensworth, Fareham, Hampshire, PO15 5TT

United Kingdom

More contact details

How Customers Rate Total Av Support?

3.8 / 5
Needs improvement

Based on 6.8K calls to Total Av customer support through PissedConsumer.com and 48 survey responses.

Total Calls
6.8K
Avg Call Duration
04:01
Issues Resolved
18%

Why Customers Call Total Av?

Top Reasons of Customers Calls

  • Activation/ Cancellation 32%
  • Payments and Charges 24%
  • Account 9%
  • Customer Inquiries & Issues 9%
  • Refund 8%
  • Request for Information 7%
  • Product/ Service 5%
  • Staff 2%
  • Website/ Application 2%
  • Return/ Replace <1%
  • Shipping and Delivery <1%
  • Cards <1%
  • Fraud & Security Issues <1%
  • Employment <1%
  • Questions About an Order <1%
  • Phone & Devices <1%

Activation/ Cancellation

32%
  • "Cancel account"
  • "Cancel subscription"
  • "Want to unsubscribe"

Payments and Charges

24%
  • "Transaction builds me that I did not authorize"
  • "Invoice query and incorrect details"
  • "Billing issues"

Account

9%
  • "Can't sign in"
  • "Money has been taken out of my account need a refund"
  • "Acct opened without my permission"

Customer Inquiries & Issues

9%
  • "Inquiries"
  • "Me cobraron en vez de devolverme mi dinero . 1441****, 144****,"
  • "Unable to turn on and I keep being chatged"

Refund

8%
  • "Refund missing"
  • "I want a refund my bank said you never gave me a refund"
  • "Refund of a subsciption"

Request for Information

7%
  • "Had money taken out of checking"
  • "Help with account"
  • "Need help"

Product/ Service

5%
  • "defective virus program"
  • "Not working"
  • "Want to purchase services it take my capital one card when I ti"

Staff

2%
  • "I bought the service to have it installed on my phone ,number 1 then my laptop . It wasn't installed a . I can't sign in or do anything. Because it insists that I pay over again. Can I get it installed or do I cancel"
  • "Stop service"
  • "Your services are not working"

Website/ Application

2%
  • "Total AV doesn't download or work at all!!!"
  • "Uninstall, refund"
  • "Uninstall TotalAV"

Return/ Replace

<1%
  • "because I didn't setup anything yet and you have changed my PayPal account"
  • "Over changed and didn't order u guys"
  • "Change payment pption"

Shipping and Delivery

<1%
  • "Deleted all pictures in my gallery by mistake.Would like to get them back,Only wanted duplicates removed please help all my videos are gone also. Please help me. I am 81 year old and want my pictures resroredy ld"
  • "About tracking an order"
  • "I bought two or three of your apps and Google want let me run them to get the viruses off my phone"

Cards

<1%
  • "May have old card for payment"
  • "Card was use"
  • "I just looked at my chime card and somebody tried to use it and it said it was declined. I need to know what's going on"

Fraud & Security Issues

<1%
  • "Hacked"
  • "Scam"
  • "Security"

Employment

<1%
  • "My phone says you're not doing your job since I got hacked I'd like to know what's going on"
  • "Cant get paid subscription to work on new galaxy phone"

Questions About an Order

<1%
  • "Order"

Phone & Devices

<1%
  • "New phone"

Compare Total Av Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Norton AntiVirus
Norton AntiVirus Customer Service
stars-rating-fill
4.4 out of 5
Mcafee
Mcafee Customer Service
stars-rating-fill
4.7 out of 5
Avira
Avira Customer Service
stars-rating-fill
4.0 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Total Av? What happened? What can we help you with?
Submit review Don't show this popup
Total Av
Reviews Contacts Community