Contact Total Av Customer Service
How to Reach a Person at Total Av
Verified Contact Information
Toll-Free Number:
-
1-844-346-6837
Legal:
-
1-833-201-8681United States, Canada, International
-
+61 180 095 2291Australia
-
+44 808 169 7741Europe
Total Av Emails:
Accounting/ Billing
Customer Service
Cancellation
Legal
Privacy Inquiries
Total Av Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Total Av Phone Number
1 (844) 346-6837
Average Hold Time
00:02:46
Average Calls duration
4 minutes
Most Popular Total Av Email Address
billing@totalav.com
Total Av Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (16% reported full resolution)
Call Volume by Day
View full overview ›
Total Av Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Total Av Phone Number | 1 (844) 346-6837 |
| Average Hold Time | 00:02:46 |
| Average Calls duration | 4 minutes |
| Most Popular Total Av Email Address | billing@totalav.com |
| Total Av Live Agent Availability | 18% of callers successfully reach a real person |
| Issue Resolution Rate | Low (16% reported full resolution) |
| Total Av Customer Service Rating | 3.7 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 80% phone, 20% email |
| Common Reasons for Contact | Activation/ cancellation, account, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Total Av | First and last name, email or phone number |
Call Volume by Day
How to Contact Total AV Customer Service?
Most Popular Number:
(844) 346-6837
| Total calls: 3 555 | Issues resolved: 208 | Last call: May 20, 2026 |
Contact Information
Total Av Website:
Total Av Help Center:
Corporate Office Address:
Protected.net Group Limited
1501 Main St, Suite 201
Venice,
California
90291
United States
Other Info (opening hours):
Locations:
Larch House,
Parklands Business Park,
Denmead,
Hampshire PO7 6XP
Summary of Total Av Customer Service Calls
4.3K
TOTAL
CALLS
CALLS
03:39
AVG CALL
DURATION
DURATION
16%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Total Av?
Activation/ Cancellation Question:
- “Cancelation”
- “Cancel total av”
- “Cancel service”
Payments and Charges Question:
- “Billing”
- “Being overcharged or continually charged not sure. Went thru this before with you?”
- “Charges on my account”
Account Question:
- “Subscription”
- “Stop taking money from my account”
- “Cause they keep taking money out my account I been cancel service yesterday I don't need total av”
Refund Question:
- “Refund”
- “Full refund please”
- “I want my money back”
Request for Information Question:
- “I have TOTAL AV on my tablet but every month I have to contact u guys about my subscription”
- “Want to know why you’re trying to take money from my credit card I cancelled this last year”
- “Discontinue. You have been taking money for months .did not request your service”
Product/ Service Question:
- “To make sure that I’m connected”
- “Purchased but can’t install”
- “You are withdrawing 14.99 from my account without my consent it needs to stop for digital gaming lm a senior 65 years old and dont play”
Staff Question:
- “Cansel total av service”
- “No service but I have paid more than once”
- “Discontinue service”
Website/ Application Question:
- “To get Total to remove the dangerous flag on my website Hosted by Host Gator for15 yearsCarpetcleaning-rosevilleca.comThis is safeI have paid for my subscriptionRosalie Born”
- “Site bloque”
- “Trouble installing totalav”
Return/ Replace Question:
- “Change payment method”
- “Return of”
- “Return device letter”
Cards Question:
- “Can't use my card”
- “My card holder said you committed fraud”
- “Need to add a new card for my cloud order”
Shipping and Delivery Question:
- “I am calling because I was scammed out of the only $40.00 I had to my name. I payed for the 1 day pass and it kept trying to make me get the year membership I kept decling. Well somehow and I want this to be very clear. I DID NOT GIVE ANYONE CONSENT”
- “To inquire about the different packages of totalav available for Android phone and computer systems”
- “Can’t get the app to work. I have activated it but it”
Employment Question:
- “My phone says you’re not doing your job since I got hacked I’d like to know what’s going on”
- “Cant get paid subscription to work on new galaxy phone”
Other Question:
- “I want to close”
- “I have ben trying have pop ups from your end for last month i was promised a link to fix it i need it fixed now”
- “I believe Totalav provided my phone number to scammers.”
Compare Total Av Customer Service To
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Total Av