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Contact Total Av Customer Service

Total Av Phone Numbers and Emails

Toll-Free Number:

  • (844) 346-6837
Call customer service
Send Message

Legal:

  • (833) 201-8681
    United States, Canada, International
  • +61 180 095 2291
    Australia
  • +44 808 169 7741
    Europe
  • +4 480 035 7602
    United Kingdom

Total Av Emails:

Accounting/ Billing
Customer Service
Cancellation
Legal
Privacy Inquiries
Media
Is this your business?

How to Contact Total AV Customer Service?

Most Popular Number:

(844) 346-6837
Total calls: 2 869 Issues resolved: 147 Last call: Jul 16, 2025
author avatar
PissedConsumer Reporter

Should you require assistance and support from the Total AV customer service team, dial the toll-free hotline at 1-844-346-6837. This company’s phone number allows customers to receive support for various issues related to the antivirus software, including installation, troubleshooting, and general inquiries. Similarly, for legal matters, contacting the specified numbers, such as 1-833-201-8681 for the United States and Canada, and International inquiries, +61-180-095-2291 for Australia and +44-808-169-7741 for Europe, allows customers to address their legal concerns and ensure compliance and resolution of any legal queries. The professional and knowledgeable Totalav.com customer service teams associated with these numbers are dedicated to providing comprehensive assistance tailored to meet customers' specific needs.

There is an option to contact Total AV customer service via the application. You can get any assistance from queries related to the services or feedback associated with the customer service experience. You must first download and install the Total AV app on your smartphone via Google Play Store or App Store. Once you have signed up or logged in, go to the app menu. From there,you can contact the support. Whether you have technical product queries or account and billing issues, the TotalAV.com customer service team is committed to ensuring a positive experience.

To contact the Total AV customer service team through their website, head there and select the "Support" option at the top. This will direct you to the help center page, where you can choose the type of support you require, whether it be technical assistance, help with your account, or assistance with billing issues. By selecting the relevant option, you will access a variety of FAQs designed to guide you through resolving your concerns independently. This process ensures a user-friendly experience, providing comprehensive information to assist you in addressing your queries autonomously.

Total Av Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Total Av Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call Total Av is 8443466837. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 53% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Total Av may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Total Av Website:

Total Av Help Center:

Corporate Office Address:

Protected.net Group Limited
1501 Main St, Suite 201
Venice, California 90291
United States

Other Info (opening hours):

Locations:

Larch House,

Parklands Business Park,

Denmead,

Hampshire PO7 6XP

More contact details

Total Av Customer Service Reviews

1.6 / 5
Poor
Brian R Ipm
Not recommend
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Waste of time, problem not resolved to my satisfaction Just got standard platitudes and no acceptable answer on

Wilmer Nbh
Put more I'm information in the ad

I felt like I was misled because of less information about what was included price the ad needs to be where people can understand it

Kamon Lql
Absolutely horrendous
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I've tried for days to cancel with no joy I've tried to fill forms in I've tried to call them they sent emails and when I tried to reply it bounced back saying that it doesn't exist

Susi W Udp
It took two phone calls and both just wanted me to upgrade to something else. It took me forever to get it through the second guys had that I wanted nothing
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It took me two phone calls, and both of them just wanted me to upgrade to something more and it took me forever to get them to realize I wanted nothing to do with their company

How Good is Total Av's Customer Service?

Romina Pse
Romina Pse
Feels Disappointed | Jun 23, 2025

Call centre a load of “”””
Not helpful until I stopped them talking over me, had to raise me voice to be heard.
Never again. Run don’t go near the app

Read full quote
Karen S Bzt
Karen S Bzt
Feels Disappointed | Mar 24, 2025

Never got to talk to a rep. Just want my account refunded and deleted. I want nothing to do with Total Av

Read full quote
Ian F Nga
Ian F Nga
Feels Disappointed | Feb 20, 2025

Words fail me apart from absolutely useless!

Read full quote
Nabiha Vwv
Nabiha Vwv
Feels Disappointed | Dec 04, 2024

Poor all they keep saying is how can they help to keep me with them When I keep telling them to cancel my subscription and refund my £165 pounds

Read full quote
Tayon Gcq
Tayon Gcq
Feels Neutral | Oct 18, 2024

Reasonable and friendly service.

Read full quote
Shagufta D
Shagufta D
Feels Neutral | Oct 06, 2024

Happy with the service

Read full quote

Summary of Total Av Customer Service Calls

3.6K TOTAL
CALLS
02:09 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Total Av?

Activation/ Cancellation Question:

  • “Canceling Payments”
  • “Cancel subscription”
  • “Cancel plan”

Payments and Charges Question:

  • “Charges to my bank sccount”
  • “To dispute a bank transaction”
  • “Been charged £150.00 don’t have account now”

Account Question:

  • “Your company keep taking 10.00 pounds out of my account I didn't sigh up for this”
  • “Cannot sign in….compromised accts”
  • “I have not agreed to have you take money out of my acct . I don't need totalA”

Refund Question:

  • “Refundcan cancel my subscription”
  • “Refund and cancellation”
  • “Refund money”

Request for Information Question:

  • “I want to talk to technical support”
  • “How much does it cost for protecting an iphone”
  • “It was helpful”

Product/ Service Question:

  • “My antivirus software is not working”
  • “Program not working properly”
  • “Problem with start up”

Staff Question:

  • “Need customer service agent”
  • “Did not authorize your service or debit of my account”
  • “I never ordered this service and would like to be refunded. What type of business is this, may I ask.”

Website/ Application Question:

  • “The google has that blocker won't load in my computer, and I loaded it last night, and then this morning it was unloaded, and i'm trying to put the app back in and it's just given me all kinds of difficulties”
  • “Uninstall”
  • “I never installed but getting billed !”

Shipping and Delivery Question:

  • “I am calling because I was scammed out of the only $40.00 I had to my name. I payed for the 1 day pass and it kept trying to make me get the year membership I kept decling. Well somehow and I want this to be very clear. I DID NOT GIVE ANYONE CONSENT”
  • “To inquire about the different packages of totalav available for Android phone and computer systems”
  • “Can’t get the app to work. I have activated it but it”

Return/ Replace Question:

  • “Incorrect billing”
  • “I want my money returned”
  • “Incorrect payment”

Cards Question:

  • “Need to add a new card for my cloud order”
  • “To add a card for pament”
  • “Because I’ve had money taken off my card I want a refund”

Employment Question:

  • “Cant get paid subscription to work on new galaxy phone”

Other Question:

  • “Having trouble activating total Av”
  • “I want money”
  • “Cncle”

Compare Total Av Customer Service To

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