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This week the number of Total Av customer service requests is much higher than usual.
Total Av

Total Av

www.totalav.com
What is your customer experience with Total Av?

Total Av Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Total Av has a 1.8 star rating from 445 reviews, with 8% likely to recommend. Consumers report dissatisfaction, frequent refund requests, billing and customer service problems, and complaints about price and subscription handling.

Key Takeaways for Future Customers

  • Read Total Av reviews and terms before subscribing; watch for automatic renewals.
  • Expect possible difficulty canceling memberships and pursuing refunds.
  • Keep payment records and contact your bank if unauthorized charges occur.

Negative Feedback / Risk Areas

  • Recurring complaints about billing, unauthorized charges, and refund delays.
  • Poor customer service response and trouble reaching live support.
  • Subscription management issues and confusing cancellation process.

Positive Feedback

Some users found the antivirus functional and noted virus protection features, but these comments are limited compared with complaints.

View full overview ›

Media from reviews

Total Av - Please would you return the amount of...
Total Av - Money was taken out of my account by you guysKyse Total Av laskustaTotal Av - OverbillerTotal Av - To publicize their bad business dealings, and dishonesty scammers they really...Total Av - Account managementTotal Av - Because my credit card was charged for this service and I never signed up for...
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PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint

Total Av Collective Complaints

Paige H Cpt
Paige H Cpt
Indianapolis, Indiana
Collecting Signatures

Total AV overcharge

0 supporters

I have a note from them for $1.99 to stay and charged me $79 Refusing refund and keep sending misleading emails and questions as if they don’t understand why I am upset Why are they allow ed to get away with this kind of scam The FCC should look into the desceptive practices and shut them down to keep others from being scammed

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Maddie Lte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stop subscription

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My Android phone was covered by Total AV, and I had an attack that took over my phone. I had to take it to my provider to remove an app that had taken over. Total AV did nothing, so I stopped my subscription; don't use it for a phone.

Preferred solution: Just my subscription stop

View full review
Resolved
Carol A Ork

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hull, Kingston Upon Hull

Resolved: Please would you return the amount of...

Total Av - Please would you return the amount of...
Updated by user May 14, 2026

Company fixed the issue and I have been provided with full refund. After sending 5 emails problem was resolved but had to phone as well they were very good on phone. Ring them you get more help from them.

Original review Apr 29, 2026

Please would you return the amount of money you have taken out of my account as I cannot afford this and you have left me with no money and why have you done this when I cancelled it and a refund would be appreciated

Loss:
$375

Preferred solution: Full refund

View full review
Patty c Uei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To publicize their bad business dealings, and dishonesty scammers they really are

AI Highlights
  • Alleges no dealings with TotalAV; unauthorized $40 withdrawals.
  • Claims subscriptions; cancellation and refund; $9.99 at 1:42 am declined.
Total Av - To publicize their bad business dealings, and dishonesty scammers they really...

totalav.com, I have never had any business dealings with this merchant. none at all.

somehow they got my banking account info, ran transactions in my checking account and took over $40 out of my account, money that was to pay my real bills with, not a place like totalav, falsely using my info to do transactions on my bank, false subscriptions they claimed I owed to them and that was a lie. my bank blocked them completely after I disputed them and wonderfully taking funds from me, when truthfully I never done any type of business with them at all. I had to call their business to request a cancellation of a subscription that I never signed up for, and request a refund for money they stole from me. and now again, I find a denied transaction from them at 1:42 am.

I was not doing any dealings with that damn place or on my phone at that time of night that total av is claiming a $9.99 transaction but was declined due to low funds, other wise if I still had money in my account, totalav would have again, wonderfully took my money. now they have somehow got in it almost again, lucky it was declined. I am going to nail their *** to the wall.

maybe I can bring real charges on them for scamming innocent citizens taking money from people bank accounts. Lord Jesus I place this matter, right now, in your hands to watch over us all, and to remind me of making the calls to report issue and get them out of people's money in the bank because they are totally being dishonest, same as a thief.

DONT BE PLAYED

Loss:
$45
Cons:
  • Are definitely did honest cons

Preferred solution: assurance to keep them out of my bank accounts. them stop being dishonest and taking money as if you had a subscription with them, because if we do not recognize the scams to stop them they keep money they're lying and stealing from innocent people.

User's recommendation: I do not recommend total av. com

View full review
3 comments
Guest

TotalAV billed my bank account without any notice and fraudulently obtained funds totaling $129 without my consent. They have been reported for fraud and an investigation into their fraudulent transactions is ongoing. CONSUMER BEAWARE of dealing with this fraudulent scheming company.

Chi Vtb

Deposit not received

Guest
reply icon Replying to comment of Chi Vtb

what do you mean deposit not received????

View more comments (2)
Kora B Rfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norfolk, Virginia

Overbiller

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Total Av - Overbiller

I signed up for a text message I received regarding how helpful the total AV would be as far as spam and such the initial fee was supposed to be $1.99 to try it. I added the total AV for $39 after I did that, they said something that made it look like that if you add these other services, they were included in the 30 die.

Die died when they were 3999 for each service or more anyway subsequently I was billed for seven services. I found nothing fixed from the initial AV scan. Nothing was repaired nothing was fixed and it certainly hasnt done anything to this day. Im still getting at least 15 spam text messages a day to say how many emails so nothing has really been rectified or done as expected.

I would like to recover all that excess money that was made to look like it was part of one bill, but it was an individual bill.

No dont take it Heppard Dellova Docs. Thank you much Charlie now I save your problem.

Loss:
$26696
Cons:
  • I didnt find to do what was represented

Preferred solution: Full refund

View full review
Sera S Vkr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money was taken out of my account by you guys

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Total Av - Money was taken out of my account by you guys
Updated by user May 08, 2026

Nothing

Original review Apr 23, 2026

Im not happy wth your customer service uts actually *** , stealing money from my account when i dont even have the stupid app so im going to block yous from my bank, been emailing all i get is blank emails do better

Loss:
$26
View full review
Risto S Ovn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Helsinki, Uusimaa

Kyse Total Av laskusta

Kyse Total Av laskusta

Selvitän ylimääräisen Total Av laskun kohtaloa ja tarkoituksena on se, että tämä kaksinkertaisen laskun aiheuttama menetys minulle korvataan täysimääräsenä, eli 99 euron palautttamisen avulla.

Loss:
$99

Preferred solution: Full refund

User's recommendation: Olkaa tarkkana.

View full review
Resolved
Mary C Eve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancel and refund

No one answered the phone so I wasnt able to speak to anyone about my cancellation and refund Please give me correct phone number to contact you

Loss:
$22
Cons:
  • Sign you up without your consent

Preferred solution: Full refund

View full review
Jane A Jks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Asking for a guaranteed refund and cannot get a response from them.

They guarantee a refund within 30 days. They charged my PayPal after I thought it was canceled.

$129.

I have not been able to get a refund. I never used Total AV in the first place.

Loss:
$129
Cons:
  • Unable to contact to get a guaranteed refund
  • No customer service
  • Customer service phone number does not ever answer

User's recommendation: DO NOT PURCHASE SERVICE

View full review
John L Hdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Computer problems

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AI Highlights
  • Paid $129 in January for an old Windows 7 HP ProBook 6560b.
  • The hard drive failed and partial refund was denied due to hardship.

I renewed my service with your company and paid $129.00 in January for my very old computer, a HP ProBook 6560b that came with Windows 7. I had it upgraded a couple of times, but the hard drive had issues; now it is not upgradeable, so it is not worth spending money I don't have, and buying a new computer is totally out of my financial ability.

I called asking for a partial refund but was told it was too late for a partial refund; still, no. The agent told me about all the extensions and multiple devices I can use the service with, but that does me no good because my son takes care of my phone and his antivirus plan is with Avast, which he put on my phone along with his wife, my wife, and him. So I cannot use the service anymore, and I only used it for a couple of weeks before my hard drive pretty much died; this is how my niece describes the old thing, saying she was surprised it worked this long.

Bottom line: your company should offer a partial refund for special circumstances.

$129.00 is a lot of money for a couple trying to live on only two social security checks monthly.

Loss:
$129
Pros:
  • Good service
Cons:
  • Make sure you can use it

Preferred solution: Full refund

User's recommendation: Make sure your going to be able to use the service.

View full review
William K Vzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Paris Department

I called but all options just tell me...

AI Highlights
  • Phone support directs online help that doesn't meet the need.
  • On Mac OS Tahoe, TotalAV.app says damaged and can't be opened; asks reinstall steps.

I called but all options just tell me to go online, which does not have what I need. I upgraded to Mac OS Tahoe and it gives the following message: "TotalAV.app" is damaged and can't be opened.

You should move it to the Trash.

If I move it to the Trash, I'll no longer have antivirus protection.

How can I re-install TotalAV? My customer ID is 4631****.

User's recommendation: Sometimes you need to speak to a person for tech support. You can't always get everything on line.

View full review
Resolved
Willey Hjh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Resolved: VPN stopped working on one device

Updated by user Apr 14, 2026

Very informative and helpful

Original review Apr 05, 2026

VPN service stopped on 1 device. Wasn't able to resolve it until I finally spoke to a total av employee at no charge. My account was charged by someone i.e company referenced as Total Av that resolved nothing and referenced me back to others.

User's recommendation: Good service if you're able to reach TotalAVl Employees

View full review
David O Vka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subscription

Updated by user May 11, 2026

I need Total Av for my laptop and I couldn't get help to install Total AV in my laptop not just my phone.

Original review May 08, 2026

My issue is a simple fix. I requested to get my HP laptop protected.

I couldn't transfer my Total AV to my laptop, and your representatives didn't know either. If you can let me use Total AV on my laptop, I will resubscribe with you.

User's recommendation: Have your employees that knows how to apply my Total AV on my LAPTOP.

View full review
Pamella Ogl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fair Oaks, California

Total zAV has a danger go back red tag

AI Highlights
  • They want AV unblocked to stop losing customers.
  • This is the second time this has happened.
  • The site has been hosted by HostGator for 15 years.

I think because I will not review rhe Subscription very soon to expire

Bc this is the 2ed time they did this

Now they have done it again

I just want AV to unblock

I am loosing potential Customers

It's been this way many months

Please get them to unblock

This is not a bad site

15 years hosted by Host Gator

Rosalie Born

916 410 ****

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Tandokazi C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Durban, Kwazulu-Natal

I want my money back please ,I did not...

I want my money back please ,I did not sign up for anything.This is fraud and scamming people who have nothing ,I want back my money , People must be careful of this thing scammers

Loss:
$636

Preferred solution: Full refund

View full review
Tandokazi C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mmabatho, North-West

I want my money back

All I want is my money back, that's all I'm asking from you. You are scamming people who have nothing, people who are suffering.

Loss:
$636

Preferred solution: Full refund

View full review
Lorita R Isr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vestal, New York

I don't like total Av. and won't use...

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I used Total AV very little. Total AV was functional, but I'm not interested in continuing to use it.

It was OK. I don't care for Total AV and won't use it. I want to cancel it. I am not a systems person (75 yrs.

old).

I want my account canceled. It was not difficult to use, but I am not interested in using it.

User's recommendation: no recommendation

View full review

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