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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer
Update by user Feb 20, 2020

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20, 2020
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and...
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8 comments
#1996270

Wish I saw this before I purchased Total AV. At first it seemed like a decent product but then it took hold of my computer and caused interruptions to all my programs/processes.

It slowed my computer down to a point where I had to disable it in order to get any work done. I finally called customer service to cancel the product. I already paid for a year of service but had no desire to use it ever again. The CS rep was a nightmare to deal with.

His English was marginal at best and after about 30 minutes of telling him NO to other products, etc. He kept trying to bully me into keeping the service. I finally told him absolutely not, cancel my account now. He assured me he would turn off the auto-renewal (as it states on their website) and send me a confirmation.

I never received a confirmation from them. Here we are about 6 months later, I check the account and sure enough, it is set up for another auto-renewal. I went through the process of cancellation again, this time through email so I had a record of everything to show to my credit card company. This time I did get a cancellation confirmation after being forced to go through numerous pages of ads and pleas to keep the account.

TERRIBLE company. Don't get yourself roped in.

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Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various
New Reviewer

I want a full refund

I have said all I want to say several times. I repeat, I want an immediate refund of £46.80 taken out of my account without any authority.

User's recommendation: Never download anything from Total AV unless you are absolutely sure you bought the thing.

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ID
#2613542 Review #2613542 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Nice looking app
Cons
  • Unworthy
Loss
$47
Preferred solution
Full refund
New Reviewer

Unscrupulous, unprofessional, Total robbers

I was charged for TotalAv Internet security suite but I did not request nor did I receive it, but I was charged £46.80. Stay away from this company.site Their Marketing tactics are so unprofessional.

User's recommendation: Think first before you visit their site they make the assumption you want to buy their crap product.

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ID
#2613508 Review #2613508 is a subjective opinion of poster.
Location
Glasgow, Scotland
New Reviewer

Deleted total av & popups persist #@%$&^*!$

I stopped using total av &;;;;;;;;;;;;; the popup ads pop up every time i click the mouse on a new page, I deleted everything to with total the KEEP POPPING UP I want total av to GO AWAY They sure know how to chase customers AWAY -- good jobs totat av Theyu s
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ID
#2612129 Review #2612129 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad experience.

You have to call to stop Total AV from taking your money and good luck to get it back. No email before charging you.

User's recommendation: Check your bank account.

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ID
#2612072 Review #2612072 is a subjective opinion of poster.
Loss
$189
Preferred solution
Full refund
New Reviewer

Warn peolle

I purchased discounted items from them. This year for a year with several devices, vpn and so on. This was january 2021 or so. Already they say it is expired and I need to renew. Now, they started randomly charging me a pro subscription, which I had already paid for up front for the year. Takes a week to respond or if they respond it's some bs babbling. Right after each response, they charged me again. I even showed them the receipt! I ultimately ended up canceling my card, to keep them from repeatedly charging me for stuff I never even ordered! Beware, because

User's recommendation: Do not buy this item! Total RIP off.

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ID
#2590139 Review #2590139 is a subjective opinion of poster.
Pros
  • Virus protection it offered
Loss
$300
Preferred solution
An apology for bouncing my account with excessive charges, causing me to pay overdraft and to have better business practices

Cancel My Account

I was just notified by my PayPal account that you charged my account $8.99 which I did not authorize. I no longer have a subscription with TotalAV.
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ID
#2587558 Review #2587558 is a subjective opinion of poster.
Location
Bettendorf, Iowa

I just found out Total AV has been charging my debt card for 6 months!! I have not used this service not asked to use this service and the only money the CSR is offering me is this month's bill of $9

I did not know this company has been charging my debt card $8.99 for 6 months!!! I just found this out by checking my state debit card which i only get $20 a month. I asked the CSR to at least get the 6 months of service i have already paid for and she told me she can give me the service for $2.99!!!! This is insane, this is stealing.

User's recommendation: Never deal with a company that will steal from you, then not even offer to give service you have already paid for unless you pay $2.99 more a month. !!!

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ID
#2586401 Review #2586401 is a subjective opinion of poster.
Location
Tahlequah, Oklahoma

Unauthorized charge

$99.00 charged to my PayPal Account I did not order Total Av I have Norton 360 and do not need this please cancel at once.
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ID
#2580239 Review #2580239 is a subjective opinion of poster.

Unauthorised payment

I have again been billed by Total AV for a service that I neither receive or want. It happens every year since I cancelled my links with them several years ago. Why do they keep doing this? I am 80 years old and need neither the expense (albeit temporary I hope) or the aggravation of sorting it out.

User's recommendation: Use some one else.

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ID
#2579173 Review #2579173 is a subjective opinion of poster.
Location
Blackwood, Wales

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I tried to get a refund for an unauthorized charge

I tried to get a refund for an unauthorized charge to my PayPal account by this company working with Digital River... for the second time PayPal has backed up this company and refused any resolution. Seems PayPal, TotalAv and Digital River are working together to rip you off... my suggestion is 5o bypass this software because when you find something better.... they will still charge you for their stuff.
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ID
#2578061 Review #2578061 is a subjective opinion of poster.
Product
Total Av Antivirus
Cons
  • Charges you even when you untick autosubscribe
Loss
$99
Preferred solution
Full refund

They won't refund unauthorized charges

They took out 99.00 from my card when I cancelled them after only a month because it doesn't work. I cancelled them last year and on May 7th of this year they took out money they had no right to take. They do not get any stars from me!

User's recommendation: It is a total scam. Not worth your money.

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ID
#2577874 Review #2577874 is a subjective opinion of poster.
Location
Albemarle, North Carolina
New Reviewer

Billed 99.00 dollars and did not order.

They charged my credit card 99.00 dollars for renewal of item that cost 19.00 that I did not order. No notice or email of charge

User's recommendation: Do NOT give them your credit card!!!

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ID
#2571373 Review #2571373 is a subjective opinion of poster.
Cons
  • Customer service sucks they do nothing to help
  • Fraud and incompetence
Preferred solution
Full refund

Lots of problems with my pc once I download their software. Still unresolved

Following the installation of their software I can no longer download anything or open my existing zip files. Contacted customer services and allowed a remote access to fix the problem which was not resolved. Got no feedback as to what the problem was I have repeatedly asked for a refund as I am not happy and so far nothing!!! When you email them its like getting an automated response and they keep saying the same things

User's recommendation: Do not buy.

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ID
#2565522 Review #2565522 is a subjective opinion of poster.
Cons
  • Seriously effected my computer
Loss
$100
Preferred solution
Full refund
New Reviewer

Charge my acct for no reason

I was told that I was already a member and you still charge my card anyways for $39. After you sent me a text message yesterday telling me my phone had ate viruses on it and I don't understand how my phone already has 8 viruses on it if I already have your coverage and protection on my phone to begin with.
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ID
#2563513 Review #2563513 is a subjective opinion of poster.
Product
Total Av Antivirus
Loss
$39
Preferred solution
Full refund
New Reviewer

Charge my acct for no reason

I need to speak with someone I was charged $39.99 and they told me that I already had a subscription to Total AV and you charged me anyways.
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ID
#2563506 Review #2563506 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund

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