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1.0
Update by user Feb 20, 2020

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20, 2020
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and...
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8 comments
#1996270

Wish I saw this before I purchased Total AV. At first it seemed like a decent product but then it took hold of my computer and caused interruptions to all my programs/processes.

It slowed my computer down to a point where I had to disable it in order to get any work done. I finally called customer service to cancel the product. I already paid for a year of service but had no desire to use it ever again. The CS rep was a nightmare to deal with.

His English was marginal at best and after about 30 minutes of telling him NO to other products, etc. He kept trying to bully me into keeping the service. I finally told him absolutely not, cancel my account now. He assured me he would turn off the auto-renewal (as it states on their website) and send me a confirmation.

I never received a confirmation from them. Here we are about 6 months later, I check the account and sure enough, it is set up for another auto-renewal. I went through the process of cancellation again, this time through email so I had a record of everything to show to my credit card company. This time I did get a cancellation confirmation after being forced to go through numerous pages of ads and pleas to keep the account.

TERRIBLE company. Don't get yourself roped in.

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ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

Not satisfied

these bastards are thieves. i keep getting money taken out of my account, at first it was 2.99 a month, now it is 4.99 a month which i did not authorised. i cancelled this last year and yet the money still comes out. i send a email every month stating this and all i get it a generated email saying they are looking into it. BUT NOTHING GETS DONE.NEVER. THERE IS NO CONTACT NUMBER FOR THEM
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ID
#2533953 Review #2533953 is a subjective opinion of poster.
Preferred solution
Full refund

This is a scam

1.0
I tried this for free a year ago and deleted it and went with avast instead and today they billed me for 99.00. they say the trail i tried expired and now it's 99.00 even though i deleted it a year ago while trying numerousstay away from this company virus programs trying to see which was best for me....this is BS

User's recommendation: stay away from this service.

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ID
#2527815 Review #2527815 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund

Blatant scam artists - don't go near them!!

1.0
Last year I fell for their scam. I foolishly bought some antivirus product costing about £3 from them online in a hurry, which gave them access to my bank account. They consequently took about £140 from my bank account without my permission. The first time they did it was a nasty shock, but my bank was understanding and I received a refund. The following month they again took a small sum out of my account without authorisation. My bank couldn't explain what had happened and tried to put a stop to this but to no avail. But again I received a refund. This scenario happened several times during 2020 and then stopped for a while. Three days ago, a year after the first time, they took £142 out of my account again without a hint of authorisation from me. This time a bank advisor said she would stop all payments to this organisation and suggested taking it up with the company in the form of a complaint. So I did and various company advisers tried to insinuate that I was their customer, that I shouldn't cancel my antivirus, and that they would hate to lose my custom. Extremely cheeky, seeing that I had never signed any contract of payment for services with them. I kept spelling out their unlawful behaviour and insisted that they stop taking my money and if not, it will be treated as theft which I would report to an ombudsman. Eventually they confirmed the cancellation of my account (which I never knowingly opened) and said they would not take my money again. Let's see what happens. Should they do it again I will take the matter up with the ombudsman. They refused to acknowledge their wrongdoing or apologise for the distress and inconvenience they had caused. Steer well clear and never, ever click on any notification from these fraudsters.
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ID
#2519037 Review #2519037 is a subjective opinion of poster.
Cons
  • Unauthorised payments deducted from bank account
Preferred solution
Apology

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Verified Reviewer

TotalAV it's FRAUD

1.0
Total Av - TotalAV it's FRAUD
I have cancelled my subscription but can't get all my money back. They replied to my email that a charge is too old . NO. It's not "30 days guarantee money back " yet . I am very dissatisfied .I don't recommend this service .FRAUD

User's recommendation: DON'T USE THIS SERVICE .FRAUD.

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ID
#2510808 Review #2510808 is a subjective opinion of poster.
Product
Total Av Antivirus
Cons
  • Issue with refunds after cancellation
  • Cheating company
Loss
$47
Preferred solution
Full refund

Cancel subscription.

1.5
Called to cancel subscription, offered reduction in price then spent next three minutes listening to double talk. Stated loudly to cancel immediately and 100% refund my call was dropped. Received email saying sorry you couldnt contact us. Contacting my bank.

User's recommendation: Do research, I don’t recommend TotalAv.

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ID
#2497213 Review #2497213 is a subjective opinion of poster.
Location
Decatur, Illinois

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Verified Reviewer

I tried to cancel Total Av but they will not cancel it!

Trying to cancel Total Av but having trouble canceling it, How can I get it CANCELED? I keep trying but getting know where with it, They keep charging every month an I can not seem to get it canceled.
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ID
#2496044 Review #2496044 is a subjective opinion of poster.
Loss
$36
Preferred solution
I would like to have it CANCELED.

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Verified Reviewer

Fraud

Update by user Apr 08, 2021

It just keeps getting worse. I had to cancel my debit card.

I had to change my passwords for my email. I believe this company is located in India. Early this morning I received an email with a one time pass code to change my email password. This came from India.

This was not from me changing my password. I was able to get my bank to reverse the charges. As I said before I never signed up for the service.

I then went and froze all my credit reporting services. His company is the nightmare from ***

Original review posted by user Apr 03, 2021
These people are *** I found bank charges from them. I did not sign up for their crap. They keep asking me for my email address and when I give it to them they tell me that this isnt the address that I signed up with. I asked them what dont you understand about I did not sign up with your service? And the asked me for my email again.

User's recommendation: Don’t do it. Their accounting department claims that they can’t find the charges. If they can’t find them charging your account how could they ever find a virus.

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ID
#2487577 Review #2487577 is a subjective opinion of poster.
Cons
  • Fraud and incompetence
Loss
$45
Preferred solution
Full refund

Billing me for something I never had

There trying to bill for something that I never had and never used. I had called them I have text them they've state they'll fix it and then I get billed

User's recommendation: You don't want kiss even check this or you will be having the same problem I'm having.

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ID
#2481454 Review #2481454 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Company is a nightmare to deal with!

1.6
Wish I saw this before I purchased Total AV. At first it seemed like a decent product but then it took hold of my computer and caused interruptions to all my programs/processes. It slowed my computer down to a point where I had to disable it in order to get any work done. I finally called customer service to cancel the product. I already paid for a year of service but had no desire to use it ever again. The CS rep was a nightmare to deal with. His English was marginal at best and after about 30 minutes of telling him NO to other products, etc. He kept trying to bully me into keeping the service. I finally told him absolutely not, cancel my account now. He assured me he would turn off the auto-renewal (as it states on their website) and send me a confirmation. I never received a confirmation from them. Here we are about 6 months later, I check the account and sure enough, it is set up for another auto-renewal. I went through the process of cancellation again, this time through email so I had a record of everything to show to my credit card company. This time I did get a cancellation confirmation after being forced to go through numerous pages of ads and pleas to keep the account. TERRIBLE company. Don't get yourself roped in.

User's recommendation: Find another product.

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ID
#2473507 Review #2473507 is a subjective opinion of poster.

Won't cancel my account after 3 requests.

No totalAV hasn't contacted me at all. I'm disgusted with this company. They are totally disregarding my attempts

User's recommendation: DON'T DO IT!

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ID
#2464315 Review #2464315 is a subjective opinion of poster.
Location
Tacoma, Washington

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Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Different charges added, taken and supposedly sorted out in my account

1.0
Total Av - Different charges added, taken and supposedly sorted out in my account
I spent nearly 8 hours yesterday trying to make a payment with the 80% discount offered This proved impossible but around tea time last night I was told that the amount to be charged for the next year would be £13.20 Hooray Not quite At about 22.30pm last TOTAL AV took a further £9.95 from my bank account without my knowing, or my authorization I have spent a further hour this morning trying to get the £9.95 paid back but to no avail I requested them to call me back from a senior advisor which I am now waiting for

User's recommendation: If you require your sanity think twice about getting involved with these charlatans.

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ID
#2462899 Review #2462899 is a subjective opinion of poster.
Preferred solution
Full refund

3rd time calling them for a refund on an account that was canelled in January

1.0
They are the worst to deal with ever. I have called and spoken to the same person all 3 times and the last time she tried to say they had a duplicate account that was made. This is a total scam. I would never recommend this company.
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ID
#2462288 Review #2462288 is a subjective opinion of poster.

Phishing scam.software damages computer

1.0
i tried free version.once they got my details starting making un authorized charges to my credit card

User's recommendation: stay away.indian scam.

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ID
#2459987 Review #2459987 is a subjective opinion of poster.
Location
Yorktown Heights, New York

Frustration w. Total Av

I have an issue I need fixed, now, and just sending an email is not reassuring. Need human support agents.
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ID
#2456126 Review #2456126 is a subjective opinion of poster.
Pros
  • Service is flashy an appears efficient
  • Becoming less convinec
Cons
  • Money where your mouth is
Preferred solution
Explain or provide, immediate support.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total AV not functioning

I have just now renewed my Total -AV contract for one year. Pls. confirm and ensure Funktion of Total AV Thanks Madhu Chiplunkar
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ID
#2454367 Review #2454367 is a subjective opinion of poster.
Service
Total Av Customer Care
Pros
  • Price
Preferred solution
Deliver product or service ordered

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