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Resolved: Total Av - My recommendation is not to attempt to use this product.

1.0
Details

Update by user Feb 20

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20

I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and utilize the product, I kept getting the message that I did not have permission to use the product. I decided to cancel, but ran into an infuriating process with the customer service rep. To begin, the guy was definitely not an accomplished English speaking person and I had great difficulty understanding him. Then after several minutes of giving him all kinds of information, he wanted me to listen to a recorded message that was promoting another product, which I had no interest in, but he wanted me to say "OK" , which seemed to me to be an acceptance of that product. I refused to say OK, but he kept insisting. I finally just had to hang up and contact my credit card company. They were finally successful in getting a refund of my purchase. Hopefully no one else will have to got thru this. Although I imagine the product itself is probably OK, it is a real hassle to deal with their customer service.
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1 comment
Anonymous
#1847166

When they keep saying free, free, and the a trial basis is free, don't touch it. Don't fall for it. NOTHING IS FREE.

Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

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Verified Reviewer

Total Av - Complaint

1.0
Details
Totalav has been flagged as a possible warning that it is a scam and doesn't work.

User's recommendation: Do not buy !...

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ID
#2106276 Review #2106276 is a subjective opinion of poster.
Location
Anchorage, Alaska
Cons
  • Worthless
Loss
$200
Preferred solution
Full refund

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Verified Reviewer

Total Av - They found my credit card number and decide to charge me $99 for this so called antiviris. I have tried for months to cancel and get the runaround.

1.0
Details
DeadI said it above, Its a scam. I have never ask them to take money from me and not give me anything.

User's recommendation: Don't buy period from these friggen people.

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ID
#2102248 Review #2102248 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund

Total Av - Total scam

1.0
Details
They charged me for Total Protection and give me the free stuff and kept my money i got nothing ! i always wonderd about them and found out that they are a scam they have been doing this for years there probley worth a billion dollors by now CrOOk " s !
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ID
#2088200 Review #2088200 is a subjective opinion of poster.
Location
Bracebridge, Ontario

Total Av - Dishonesty

I paid for the program only to be scammed. Seems you have a hacker screwing around with your customers and I demand my money back!! I don't trust this program for anyone wanting to buy it. Oren Oliver oliverlll@bellsouth.net

User's recommendation: Don't buy it or you may get scammed.

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ID
#2087432 Review #2087432 is a subjective opinion of poster.
Location
Smyrna, Tennessee
Preferred solution
Full refund

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Verified Reviewer

Total Av - Inquiry resulted in constant unwanted pop-up ads

1.0
Details
Considered signing up for the service, but ultimately hit decline when prompted as to whether I wanted to purchase. Since then, I've been bombarded with pop up ads asking me to "upgrade." Contacting the company has been no help and they will not respond. They are doing the exact thing that they are supposed to protect against. Have been unsuccessful in trying to block the pop-ups. Later received automated e-mail response from Total AV promising contact by service rep. Did not happen.
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ID
#2085623 Review #2085623 is a subjective opinion of poster.
Cons
  • Engaging in improper advertising practices
Preferred solution
Stop the popups!

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Verified Reviewer

Total Av - Nothing but problems from day one.

2.0
Details
I have installed others in the past and it has been fast an easy. I have had trouble in installing it along with ad pro. The computer geek from total av took over my computer and it worked ok and then it was gone again. NEVER will I ever be a fool to buy this again.

User's recommendation: DON"T BUY THIS!!!!!

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ID
#2081011 Review #2081011 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund

Total Av - TotalAV has failed twice

3.5
Details
The software has failed twice and when I put in a support request, I found that there is no provision for attaching a copy of the error messages, so had to type them in manually. Do not yet know if they can resolve the problem, so am waiting. Will evaluate support request results later.

User's recommendation: Wait a bit to see how they resolve this problem - but in the meantime my PC is unprotected.

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ID
#2064903 Review #2064903 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

Total Av - Complaint

2.0
Details
Downloaded free version. Then downloaded Pro version and paid for it. Pro doesn't work"Be cautioBe cautious

User's recommendation: Be careful, not free.

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ID
#2045374 Review #2045374 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Price
Preferred solution
Let the company propose a solution

Total Av - I think its called "auto renew". Even when you go to their website you cannot turn off auto renew. They are scammers

1.0
Details
Tried to turn off auto renew feature several times. Still renews. Once they have your credit card info you cannot stop them.

User's recommendation: Dont buy this crap. Dont give them your credit card info. When you download the so called free trial app all the problems on your computer are pointed out but they cannot be fixed with the free trial version.

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ID
#2042179 Review #2042179 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Cannot stop auto renew
  • Being charged for a service after i requested cancellation
Loss
$99
Preferred solution
Full refund

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Latest Question

How can I get my refund

I tried to download total av and was charged £3 plus and thought that was the only payment as it’s advertised as free but have been charged £9.59 a further twice I haven’t even received it and don’t want it so I will be...

Total Av Questions

Total Av - Cancelled but still billing

1.0
Details
Ive cancelled this product and they just keep billing me.

User's recommendation: Donbuy.

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ID
#2028405 Review #2028405 is a subjective opinion of poster.
Location
The Villages, Florida

Cost of Total AV

Please read the small print to ensure the total cost of the program. I paid an initial cost, then they came back twist via my PayPal account and took further amounts. So my advice read the small print and don't use PayPal to pay. (No offence to PayPal they are a genuinely good company)
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ID
#2028209 Review #2028209 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Scam. Charged my debit card $99.00

1.0
Details

Update by user Jun 25

The Walmart debit card I used was ****-****-****-7994. valid thru 05/23.

CVS CODE: 928.

I still do not now how they used the card? I hope this helps.

Original review posted by user Jun 25

For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive it or buy it. I have no idea how the charged me $99.00?
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ID
#2012077 Review #2012077 is a subjective opinion of poster.
Cons
  • I did not receive the software or activation code
Loss
$99
Preferred solution
Full refund

Total Av - Garbage Product--Will Stall your Computer

1.0
Details
I downloaded this product for $19.99, and then got inundated with "upgrade" offers while going through the purchase process. Though I declined all the offers, this software company decided I really wanted two of them, and billed me $39.95 twice for products I affirmatively declined. That wasn't the worst part, the program screwed up my computer to the point I had to wipe the hard drive and reinstall everything. Absolute disaster--run--don't walk away from these shysters.

User's recommendation: Run away from these shysters before they rob you and screw up your computer.

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ID
#1988840 Review #1988840 is a subjective opinion of poster.
Location
Auburn, Washington

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Verified Reviewer

Total Av - $19. IS NOT "FREE'...............

1.0
Details
MY DEBIT CARD WAS DEBITED $19. AS SOON AS I TRIED THE "FREE" TRIAL PERIOD.....

User's recommendation: DON'T...

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ID
#1988090 Review #1988090 is a subjective opinion of poster.
Loss
$19
Preferred solution
Full refund

Total Av - Just lousy. Interrupted

1.1
Details
Did not allow for smooth flow, got a herky jerky performance since installing. Often stopped phone. Randomly shut it off. Price went way up after 30 days. Just a very unpleasant experience all the way around.

User's recommendation: use a different provider.

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ID
#1961327 Review #1961327 is a subjective opinion of poster.
Location
Hopewell, Virginia