Total Av
Total Av Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 429 reviews; 9% would recommend. Rating distribution heavily unfavorable. Consumers report widespread dissatisfaction with billing, cancellations, and support.
Key Takeaways for Future Customers
- Read Total Av reviews and check billing terms before subscribing.
- Expect difficulty canceling subscriptions and to pursue refunds proactively.
- Keep records of charges and contact attempts if you need a refund or dispute billing.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and excessive billing complaints.
- Long delays or failures getting refunds and resolving subscriptions.
- Poor customer service accessibility and language/communication problems.
- Annoying pop-ups, alleged ineffective antivirus fixes, and confusing auto-ship or membership charges.
Positive Feedback
Some customers report successful refunds and a few helpful support agents; the product offers advertised virus protection, though many say it did not meet expectations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 429 reviews; 9% would recommend. Rating distribution heavily unfavorable. Consumers report widespread dissatisfaction with billing, cancellations, and support.
Key Takeaways for Future Customers
- Read Total Av reviews and check billing terms before subscribing.
- Expect difficulty canceling subscriptions and to pursue refunds proactively.
- Keep records of charges and contact attempts if you need a refund or dispute billing.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and excessive billing complaints.
- Long delays or failures getting refunds and resolving subscriptions.
- Poor customer service accessibility and language/communication problems.
- Annoying pop-ups, alleged ineffective antivirus fixes, and confusing auto-ship or membership charges.
Positive Feedback
Some customers report successful refunds and a few helpful support agents; the product offers advertised virus protection, though many say it did not meet expectations.
Media from reviews
Total Av Collective Complaints
Total AV overcharge
I have a note from them for $1.99 to stay and charged me $79 Refusing refund and keep sending misleading emails and questions as if they don’t understand why I am upset Why are they allow ed to get away with this kind of scam The FCC should look into the desceptive practices and shut them down to keep others from being scammed
Norfolk, Virginia
Overbiller
- - Signed up for a TotalAV text offer; initial $1.99 trial, then $39 billed.
- - No fixes from the AV scan; spam texts persist; seven charges.
I signed up for a text message I received regarding how helpful the total AV would be as far as spam and such the initial fee was supposed to be $1.99 to try it. I added the total AV for $39 after I did that, they said something that made it look like that if you add these other services, they were included in the 30 die.
Die died when they were 3999 for each service or more anyway subsequently I was billed for seven services. I found nothing fixed from the initial AV scan. Nothing was repaired nothing was fixed and it certainly hasnt done anything to this day. Im still getting at least 15 spam text messages a day to say how many emails so nothing has really been rectified or done as expected.
I would like to recover all that excess money that was made to look like it was part of one bill, but it was an individual bill.
No dont take it Heppard Dellova Docs. Thank you much Charlie now I save your problem.
- I didnt find to do what was represented
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo publicize their bad business dealings, and dishonesty scammers they really are
- - Alleges no dealings with TotalAV; unauthorized $40 withdrawals.
- - Claims subscriptions; cancellation and refund; $9.99 at 1:42 am declined.
totalav.com, I have never had any business dealings with this merchant. none at all.
somehow they got my banking account info, ran transactions in my checking account and took over $40 out of my account, money that was to pay my real bills with, not a place like totalav, falsely using my info to do transactions on my bank, false subscriptions they claimed I owed to them and that was a lie. my bank blocked them completely after I disputed them and wonderfully taking funds from me, when truthfully I never done any type of business with them at all. I had to call their business to request a cancellation of a subscription that I never signed up for, and request a refund for money they stole from me. and now again, I find a denied transaction from them at 1:42 am.
I was not doing any dealings with that damn place or on my phone at that time of night that total av is claiming a $9.99 transaction but was declined due to low funds, other wise if I still had money in my account, totalav would have again, wonderfully took my money. now they have somehow got in it almost again, lucky it was declined. I am going to nail their *** to the wall.
maybe I can bring real charges on them for scamming innocent citizens taking money from people bank accounts. Lord Jesus I place this matter, right now, in your hands to watch over us all, and to remind me of making the calls to report issue and get them out of people's money in the bank because they are totally being dishonest, same as a thief.
DONT BE PLAYED
- Are definitely did honest cons
Preferred solution: assurance to keep them out of my bank accounts. them stop being dishonest and taking money as if you had a subscription with them, because if we do not recognize the scams to stop them they keep money they're lying and stealing from innocent people.
User's recommendation: I do not recommend total av. com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monroe, Louisiana
Resolved: AV not working. AD stopper not working
- - Customer says support never answers calls, live agents aren't available, AV and ad blocking don't work, and real answers are needed.
Company fixed the issue and I have been provided with full refund. Refund. Don't buy the product.
Sucked. I was given number after number which did not work.
When I found a working number is when I found pissed consumer. Gave up. Want a refund but I bet that will never happen.
Extremely poor decision on my part over norton. How can Total get away with this w/o getting gov't entities involved.
First, answer your damn phone and face the music. Next, make real answers available.
Like, why isn't the AV or ad blocking working? Secondly, answer the damn phone with live people.
Better you go out of business than to push this non-working crap onto the market. Third, answer the damn phone with live people or get out of the business!
- Does not work
Preferred solution: Full refund
User's recommendation: Stay far away from this stuff
Clarkton, Missouri
Resolved: Overcharged
- - The agent could not hear me when I called in.
- - The call disconnected and reconnected four times and he hung up after saying he would disconnect.
Company fixed the issue and I have been provided with settlement agreement. Lower price for year. Call them if problem is fixed great ,if facing issues still call back and cancelation may be the route to go.
I called in, and my headset was on. The gentleman that answered replied he could not hear me.
I turned the headset off and answered his questions. He found my account.
The customer help person was talking, then communication between him and me was cut off and then came back on four times. This occurred, and the customer help person said he was going to disconnect the phone call and hung up on me.
Preferred solution: Full refund
User's recommendation: Avoid a/v total
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to recover calendar info
Did not reach the person to help restore calendar events that had been deleted/sent to trash yesterday. Now they are gone again; they are not in trash.
Preferred solution: My calender issue resolved and to block app from cleaning my calender EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bideford, Devon
Resolved: I have answered the question below
Need to speak to someone regarding a transaction taking from my bank of £18.24 without my permission & need money back into account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anaheim, California
I'm waiting for cancellation and refund...
- - Cancel account and refund $96.97 requested.
- - Login failed; password resets failed; account canceled; do not know account number.
I'm waiting for cancellation and refund in the amount of $96.97 ($39.00 + $38.97 + $19.00). I tried to log in to my account and failed to do so.
I tried to change my password so many times by resetting it. As a result, I have to cancel my account.
Please refund me as soon as possible. I don't know my account number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem solved
Rep could hardly speak English. Had very hard time understanding and getting my point across. Problem was finally solved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sanford, Maine
Cancel now or will call police and uninstall app
Everything. It kept continuing and never ending what it was removing: terrible site. I never should have believed this scam.
- No good
- Scam
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey took $9.99 off my card again ,without my permission ,knowledge or any subscription and when I called to tell Total AV what they done to me again after doing this to me 3 times ,he hung up on me
- - User claims Google threatens to close accounts to coerce action.
- - Adtranquility warns my phone has 18 viruses.
Google is also to blame, honestly knowing what they always do to people any time they get a chance to screw people over. So with Google knowing, why would Google threaten people by making them afraid that Google will close my account if people like me don't go straight to Adtranquility where Google has that warning on it to me about my phone having 18 viruses on it?
If I don't do it, Google will close my account permanently with all of my family photos and my deceased parents too, that could never be replaced. Why would Google do this to people like me who have always trusted Google to do what it says but not after Google is just as guilty as Adtranquility? Maybe for money, I don't know.
The sad thing is everybody is scared of Google, so Google will keep getting by with doing this to all the people he can. And OMG, that's so many people because he gets by with anything Google does, but it still ain't right.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
I asked for a refund and they gave me a full refund without any issues
- - I had a 3 day trial and canceled my subscription.
- - I was charged $14.99 twice after agreeing to 3 months at $1.99/mo.
I had the 3 day trial then I cancelled my subscription yet I've been charged 14.99 twice for totalav.com and totaladblock.i was contacted by some guy who offered me 3 months subscription at 1.99 per month I agreed to this yet I've been charged 2x 14.
User's recommendation: Don't try the subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Cancellation of all accounts and services
- - Unable to cancel all accounts/services via system.
- - Cancel these accounts and others; stop billed services immediately; expect AmEx charge rejection.
I have been unable to cancel all accounts and services using your system, as there seems to be no software-aided approach. Cancel these accounts (and any others that might exist) and all services being billed under these or any other accounts that exist effective immediately. I will order American Express to reject any charges after this date.
- By design it is impossible to manage accounts
Preferred solution: cancellation of all accounts, stoppage of automatic charging to my credit cards
User's recommendation: stay away from Total AV
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount management
- - I canceled my subscription in May.
- - I was charged $9.99 for two months.
- - Please refund to my account.
- - My bank is investigating this.
Well you refunded $9.99 . Now if you don’t mind refund the other $9.99.
I have never had such issues before. It’s ridiculous to have to get online and be nasty with people because they think you won’t notice that they are stealing your money. I’m waiting for the other refund of $9.99.
Thank you. Have a blessed day.
I canceled my subscription back in May. You have charged me $9.99 for the past two months.
Put my money back in my account. I don't want your services anymore.
Do you understand? My bank is investigating this.
- Non compliance when you are cancelled
Preferred solution: Full refund
Oklahoma City, Oklahoma
.I had some question about what I ended paying vers what they addertieds
Please, I need to talk to a support person because it is very hard for me to text because of hand problems.
User's recommendation: Not sure yet. I wasn't able to talk to a customer service agent and they wanted me to text everything and I can't because of isuses with my hands
San Jose, California
Not satisfied with setup instructions.
- - Subscribed a week ago; service doesn’t work.
- - Called on 08-26; promised fix, unresolved, and payment demanded.
- - Requests cancellation and refund.
I subscribed to your service a week ago and cannot get the service work. I called on 08-26, talked to a person who said he would fix the problem, but the problem was not fixed.
I tried to get information on your website but couldn't.
I called for help, but you want me to pay just to get my problem fixed. Please cancel service and send me a refund.
Fred Buchanan 498-892-****
User's recommendation: Make sure printed and phone instructions are clear.
New Port Richey, Florida
Pissed off
They have frauded me out of $119.00 I did not authorize and could not get untouched with customer service
User's recommendation: I recommend to not trust this company
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Deposit not received
what do you mean deposit not received????