Total Av Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel | Total Av review
Unintentional subscription was cancelled and refunded
Review
Reason of review
Good customer service
Do not subscribe will continue taking money from u | Total Av review from Staten Island, New York
I Have requested time and time again to cancel subscription excuses were they sent me links which I never received continuous charges every month customer service not willing to refund not worth the hassle
Review
Payment missing | Total Av review from Washington, District Of Columbia
I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel
Review
Keep away | Total Av review
took £118 out of my account without notice or permission.
Review
Product
Total Av Subscription
Reason of review
Pricing issue
Loss
$155
Preferred solution
Full refund
Be careful | Total Av review
Well all I can say is be careful with these. I cancelled my subscription to which they responded a month ago. Then this week noticed they took the payment from my PayPal account. Try asking for it back and you receive generic emails about why its so important. Already told them I have a different 1. But still ignored. Dont worry no more payments can be taken but this is the first of many negative reviews I will be writing as i plan to get the moneys worth that you stole from my account.Toy
Review
Product
Total Av Subscription
Cons
- Being charged a month after cancellation
Reason of review
Poor customer service
Loss
$4
Preferred solution
Full refund
Tags
No No No No! | Total Av review from Salford, England
I have been billed another £42.00 on top of my original purchase. Please refund this immediately
Review
I have a virus | Total Av review
I have a virus my computer is frozen
Review
Outright fraud | Total Av review from Albuquerque, New Mexico
Totalav has apparently been able to spoof BofA into revealing a replacement card number. It attempted to post unauthorized charge against a previous card #. That attempt was blocked by BofA. They cancelled that card and issued me a new number. Totalav has been able to *** that new number (the card was never used anywhere) This time the charge went through Totalav may have been able to access my personal info due to an interaction I had with a computer company 3-5 years ago. Let me be clear, this is not a scam for unwanted software, according to BofA they may have been about to spoof them into thinking this was a recurring charge and CAPTURE THE NEW CARD NUMBER. THIS IS FRAUD.
Review
Facturation | Total Av review from Nîmes, Occitanie
I donot agree with your bill wich is tree times that I was expected !
Review
I want to cancel and get my refund back | Total Av review
I already have an av i do not need nor want your product. . I contacted you right away by e mail i have not heard a word. I will file a claim with pay pal if my money is not refunded. Thank you Shirley Henry
Review
Cons
- Being charged for a service after i requested cancellation
Reason of review
I already have an antivirus, i do not want yours
Loss
$29
Preferred solution
Full refund
Compare Total Av to
Total Av
156 reviews
VS
Norton Antivirus
156 reviews
Fraudulent Charges | Total Av review
On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email from TotalAV.com notifying me that my subscription would be automatically renewed. I received an email in response asking for the reason for cancellation. I responded that I am using a different antivirus and to continue with the cancellation. I received ANOTHER email with a link to their site to cancel the subscription, but when I went to the link, it requested the last 4 digits of the credit card that I used to purchase the subscription. I emailed TotalAV.com again with the following: " I do not remember these details and it's ridiculous that I'm being asked for this information. I have requested that you cancel my subscription and that should suffice. If you do not cancel my subscription and try to charge me for a renewal, I will report you for fraud." Finally I received this email on May 11, 2019: "I can confirm that your TotalAV account has been fully cancelled and no further payments will be taken. Please let me know if there is anything else I can help you with. Kind regards, Matthew Stennett Customer Service Representative, TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV.com notifying me that my antivirus has been extended and they are charging me $19.95. I've already notified my credit card that this is a fraudulent charge, but really? Why would a company continue to try to charge someone who has repeatedly requested their account to be canceled?
Review
Product
Total Av Subscription
Cons
- Being charged for a service after i requested cancellation
Reason of review
Fraudulent Charge
Loss
$20
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel