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Update by user Feb 20, 2020

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20, 2020
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and...
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10 comments
#2049554

I too had billing issues with them! They charged my CC without my permission, then we’re pissy about refunding my $$$! Then, they told me it was only a PARTIAL refund; then when they sent me the refund email, it said “click to confirm,” but when you click on it , it says “that for resubscribing!” TERRIBLE company!!!

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Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

Horrible Service

Still have not heard from them and pop-ups are still continuing. Their customer support is impossible to reach.
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ID
#3062778 Review #3062778 is a subjective opinion of poster.
Location
Liberia, Provincia De Guanacaste

Did not authorize payment

I was charged with out authorization, I called them and they replenished my acc. In two payments after I called when I saw only half of the full payment!
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ID
#3060571 Review #3060571 is a subjective opinion of poster.
Location
Milford, Delaware

The reason for my review is because I had an unauthorized charge to my bank account .

There was a unauthorized charge to my bank account for something in regards to computer stuff. Funny thing is, I don't even own a computer. Case review decided "not" to refund my money. That's right a big fat "nope" is what I get. I have no idea who the he'll these people are or why they did this to me. So basically they are "crooks" yes "crooks", they stole from me and I think this matter deserves legal attention. This is "not" ok. I'm a "PISSED OFF CONSUMER " and this is not over! Best regards, .

User's recommendation: Run, run fast, and don't look back!

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ID
#3052559 Review #3052559 is a subjective opinion of poster.
Location
Hayward, California

Customer service

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User's recommendation: research.

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ID
#3028177 Review #3028177 is a subjective opinion of poster.
Location
Morgan City, Louisiana
New Reviewer

App doesn't work do not bill me again.

I removed your app why are you still billing me, please stop. I do not want this *** app! It doesn't work wright why should I pay for it if it will not satisfy me.

User's recommendation: Do not download this app.

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ID
#3009269 Review #3009269 is a subjective opinion of poster.
Pros
  • I dont see any pros
Cons
  • Being charged a month after cancellation
Loss
$9
Preferred solution
Full refund

Not getting what I've paid for

My bank received several charges from TotalAV. The initial package charge (the biggest amount), plus several $3 add-on charges for additional services; which included ad blocking. I've not seen any performance benefit of the add-on charges. Perhaps I don't know now to initialize them. There had been a delay by my bank paying TotalAV because of the multiple charges; but I OK'd them and TotalAV was paid all 4 of the charges. I don't know how to get things working now.

User's recommendation: Don't know what to say. They need to fix my service.

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ID
#2993427 Review #2993427 is a subjective opinion of poster.
Pros
  • I dont see any pros

Es wurden 3 Abbuchungen auf meinem Paypal Konto vorgenommen

Hallo ichchch erk . seineinen Vertrag mit ichhnde und mein KonTauähmde mes 3 abgeschaut dasende BetreinGen belastet. ichch bittähm sofortige Rückbuchung ähm Betreinge. - Mindestuns46,41 EUR Schließen Sichichahabebende ein PragSeinnlem mit ddhser Trundaktiauf gemichldet. Sie koennen den Nsan uns Ich hrs FalIst unter Konfliktlögegesungende einsehd. Bezahlt miT MaSTerCard-KrbearSeinitenkarte x-8113 EINuf Ihr KrbOhreitdeKartenabrechnun drahtd"ZAHLENKUMPEL*SCHÜTZTEDNE" angzacht. 46,41 EUR ZeinhLungeen ein Zutal EIN V verwalzehn TReinsakIonscOde 6U156****Y283041P VeKäufer TGesamT-EINV +44 3333****69 http://gesamtein Vcom Umrechnen@***n V.com KaufdetalleSS- Safe BräuSüdz.B (VPN) 78,00 EUR Sicher BreiErnneing (VPN) Rabatt -Min. 39,00 EUR Steuer 7,41 EUR Summermich 46,41 EUR EINVDetails einzeiGen Zahlung ichCH Behälter Einzugsverfahren SEP 25 zum Jahr 2021 Gesamtmenge EINVDetails anzeigen Zahlungichm Einzugsverfahrde Lhinzufügene DAh TranstesaktIch einndetist zu Gesamt-EIN VDetailslos einzeigen ZahaLunge Ich Behäter Einzugsfahrde - Mindestanforderungen uns46, 41 EUR geSamT EINVDu.awenigers einzeichGen ZAhLunge ichCH Behältäh EichnzugsverfAhbetreFfendn SEP 24 zÄh JaStdunde 2021 gesamt AVDetails einzeigde Zahlung ichmichinzugverfahrde BelAdEndeähm TransSaktiAnsdetalless zu ichCHnsgeSamt AVDeSchwänze anzeigende ZAhLunge NSh o EinzugverFahren - michndestuns34,5 NSh ähKunste ichhr NachrnScht Ute Krawietz es wurde ein Betrag storniert. Aber nicht die Beträge von 46,41 Euro die zweimal abgebucht wurden.
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ID
#2982127 Review #2982127 is a subjective opinion of poster.
Location
Kiel, Schleswig-Holstein
New Reviewer

Charged without authorization

I thought I cancelled this ages ago. Then it charged to my PayPal account, and it was denied, then recharged and accepted. NOT with MY authorization.

User's recommendation: do not sign up for this.

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ID
#2970005 Review #2970005 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund
New Reviewer

Charge my credit card with $119.00 without authorization

I was charged $119.00 with out being notified or authorization. From what I have read it was advertised as FREE.
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ID
#2969979 Review #2969979 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't delete cookies andd browser is closed

can't delete cookies and browser is closed like total av have 4 computers and have Totalav on all of them
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ID
#2969779 Review #2969779 is a subjective opinion of poster.
Location
Swedesboro, New Jersey
Preferred solution
solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Excessive renewal price request

Update by user Oct 10, 2021

Company fixed the issue and I have been provided with apology. A full apology was made by the company which I have accepted.

Original review posted by user Oct 10, 2021
I was abroad on holiday when I received a text from my bank with regard to an unusual payment request in the sum of £142.80. Whilst I now accept this was Total AV attempting to get an annual renewal payment I was not prepared for the payment to come out of my account at that time as I hadnt had any sort of notification from them as to what they were proposing to do (I now realise, of course, that they don't notify customers for this simple reason). I informed my bank to block the payment until such times as I returned home and was able to sort it out. In the email there was a hyperlink for me to get 70% discount for the renewal. This would have reduced the £142.80 to £42.84 if I was to go ahead. I thought I would take a look so imagine my surprise when, after accessing the hyperlink, I found that the regular price was shown as £119.00 and by going ahead then I would get a 50% discount making a payment due of £59.50. Further, there was a reference that a total payment of £83 would then show on my bank statement. I decided to cancel my subscription and go elsewhere but, despite two emails to them, they continue to pester me.

User's recommendation: I'll leave it up to you. Whilst they provided an adequate service, renewal prices seemed to be plucked out of the ether and they don't tally with their website.

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Resolved
ID
#2956179 Review #2956179 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Cannot delete it from my pc

nothing ever happens I tried to uninstal/delete it and firefox is no help.if you google uninstall totalav you get a bunch of hyiena after your pocket

User's recommendation: do not download this crap you cannot deklete it.

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ID
#2896979 Review #2896979 is a subjective opinion of poster.
Pros
  • I dont see any pros
Cons
  • Scam you cannot get rid of
Loss
$10
Preferred solution
get the *** software off my PC

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They say i still have service but they cut me off now i only have the free app.

the vpn i thought was unlimited they took over 200.00 out of my checking account using my bank card .with out asking.

User's recommendation: the vpn was great.but at what cost.takeing money out of my checking account without asking .

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ID
#2890615 Review #2890615 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Great for their virus protection
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

I want my money back or make thi work

I purchase the blocker and it does not work send me a correct program resend to my email a program that will fix these adds email it rodney@***.com resend me t
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ID
#2871824 Review #2871824 is a subjective opinion of poster.
Cons
  • Nothing is working on your program resend it
Loss
$23
Preferred solution
Deliver product or service ordered
New Reviewer

Wanted to add on vpn

Can't even talk to a human being with this company. Need to cancel and get some you can actually speak with

User's recommendation: Don't sign up.

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ID
#2870670 Review #2870670 is a subjective opinion of poster.
Pros
  • Virus protection it offered
Cons
  • Money where your mouth is
Preferred solution
Let the company propose a solution

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