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Verified Reviewer
1.0
Details
Update by user Feb 20

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and...
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4 comments
Anonymous
#1951211

Total Av customer service is a nightmare to deal with. They will not accept NO when it comes to you NOT wanting their product or to continue with their product.

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Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

Constant e mail's harrasing me never installed that product ?

1.0
Details
Answered their AD for free trial then found they charged my card for it a monthly charge of $2.99 forever ? Had to give my card # to get the free trial ? Cancelled it right away but they would not cancel it only thing I could do was cancel my credit card that I had for years ? Then the e mail's started to harass me weekly I never did install their product? Also cancelled online this many times but they keep telling me to install the program, This is a SCAM

User's recommendation: Don't reply to them ?can't get rid of them if you do ???

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ID
#2310057 Review #2310057 is a subjective opinion of poster.
Loss
$3
Preferred solution
Apology

Refund refused

2.2
Details
I got my bill from my Bank on it was the amount of £58.80, which I did not recognise it was from TotalAV. I contacted them for a refund, having not authorised the payment. I had been a user previously, I was not satisfied as I had not seen or heard from them during the previous year, I was not even sure I was getting any service from them. My request for a refund was refused on the grounds that 30 days had elapsed, which I felt was mad as I had only just received my Bank statement and of course was unaware they were taking money from my account????????????????????????????

User's recommendation: Beware of TotalAV.

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ID
#2292638 Review #2292638 is a subjective opinion of poster.
Location
Paris, Ile-De-France
Cons
  • Tet
Preferred solution
Full refund

Money taken not authorized by me

1.0
Details
took money for an item i had not ordered

User's recommendation: keep well away.

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ID
#2284352 Review #2284352 is a subjective opinion of poster.
Location
Coventry, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total AV bogus charges

1.0
Details
TotalAV charged my credit card 3 months ago for $99. I do not have TotalAV, I got my credit card company to remove the charges, and they issued a new card to me. Two months ago the same thing happened. Again my credit card company removed the charges and issued a new card for me. This month I used the new card to make a payment to TMobile using my phone. The 2 previous months I used my computer. The only time I have used this card was to pay the TMobile bill. TotalAV charged my CC again. They are getting my information from TMobile, so I am going to change to another phone service provide.

User's recommendation: Don't use TotalAV or TMobile.

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1 comment
Anonymous
#1951212

I am having the same issues with Total AV and now are reporting the company to Action Fraud. My advice: Don't touch them, they're a nightmare to get away from.

ID
#2276722 Review #2276722 is a subjective opinion of poster.
Cons
  • Cheating company
Preferred solution
Full refund

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Verified Reviewer

I cancelled my account in Oct 2019. Then in Sept of 2020, I'm charged $99.00 for a year of coverage.

1.6
Details
I NEVER ORDERED OR OK'D This transaction. I am now working with PayPal to get my money refunded. This is a violation of retaining my credit card info and using it at a later time. I do not do AUTO Renews for this reason. Not happy at all.

User's recommendation: AVAST virus protection is the only one who I trust now!

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ID
#2269027 Review #2269027 is a subjective opinion of poster.
Location
Redding, California
Loss
$99
Preferred solution
Full refund

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2.0
Details
Total Av - I cancelled
I found TOTAL.AV lacking, so I cancelled my subscriptions. I keep getting messages that my payments had stopped. I tried to reiterate that I had cancelled when contract was up for renewal but still getting same monthly messages,I am concerned if I'm being scammed by...
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2 comments
Anonymous
#1948884

I am still receiving emails informing me they have not been able to access my monthly subscription, as I cancelled direct debit. I am concerned this may go against credit score.

Also informs me of the risk of not having cover, I have informed them from start I am using another supplier. Just want to stop sending me emails.

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ID
#2263766 Review #2263766 is a subjective opinion of poster.
Service
Total Av Customer Care
Pros
  • Great for their virus protection
Cons
  • Being charged for a service after i requested cancellation
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged to my credit card not auhorised I do ot know what for I cancelled the account as it was a scam. I cannot log on to their website to get them too rectify the problem

1.0
Details
I could not get the app to work on my system

User's recommendation: Do not use.

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ID
#2254865 Review #2254865 is a subjective opinion of poster.
Cons
  • Very expensive product difficult to contact
  • Make it very difficult to contact them
Loss
$99
Preferred solution
Full refund

I have not downloaded the app as I realised I still had six months left with other software

I am having one *** of a job to cancel this within the time frame given as their links do not appear to be working In the interim I keeping getting emails to say I have not downloaded the app. I get the feeling that they are making if very difficult for me to cancel as they have already taken three payments from my bank and I feel it likely I have lost this money.

User's recommendation: Don't touch them with a barge pole.

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ID
#2252241 Review #2252241 is a subjective opinion of poster.
Preferred solution
Full refund

Unable to remove credit card details

After downloading total av and subscribing for one year The account billing section contains my credit card details and on trying to use the edit to remove them it defaults to retaining all of my details. E mailed total av to ask them to remove card details received a reply saying go to my account and select cancel but there is no option to do this Am know in the the process of cancelling my card

User's recommendation: Do not ever use this company.

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ID
#2239603 Review #2239603 is a subjective opinion of poster.
Location
Bristol, England

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Latest Question

How can I get my refund

I tried to download total av and was charged £3 plus and thought that was the only payment as it’s advertised as free but have been charged £9.59 a further twice I haven’t even received it and don’t want it so I will be...

Total Av Questions
1.4
Details
I subscribed to TotalAV based on its performance reviews and a one year subscription price of $34.95. My program showed that my account expires on Nov. 2, 2020. On Oct. 10, 2020 I receive a notification from PayPal that I have been auto-renewed for another year at...
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1 comment
Anonymous
#1951215

I am having exactly the same issues with Total AV at this very moment in time. They send you an email with a 'link' to facilitate the cancellation of the contract you have with them, as there is NO manual option for renewal.

So, you NEED to personally cancel, even at the end of your term of contract. In their legal notes of service they state ' NO LOCKINS TO CONTRACTS', yet when you click on the link it takes you to their customer service page and there is the 'cancel' button BUT when you click on it, or attempt to click on it SUDDENLY your mouse shoots to the button to 'renew' subscription, that has just popped up?????

ID
#2239463 Review #2239463 is a subjective opinion of poster.
Location
Mesa, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total .com

I Just got a call from my bank. This company deducted $99.00 from my account with out my knowledge. I'm more than pissed. Now I have to get in touch with all my companies and have them change my account
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ID
#2236401 Review #2236401 is a subjective opinion of poster.
Cons
  • Did not buy
Loss
$99
Preferred solution
Full refund

TotalAV self-installed on my PC without my knowledge. It is interfering with some of my applications, and I can't remove it

2.0
Details
Update by user Oct 18

I am awaiting a response from TotalAv and a solution from TotalAv to remove their app from my PC. As soon as possible, please!Bonnie JacobsonLongview, Washington 98632(3**) **8-0431

Original review posted by user Oct 18
I want TotalAV removed from my PC--I am 72 years old and my financial resources are very limited. I have only my Social Security pension once each month. I need this application removed, but as I did not request it, nor did I have any knowledge it was self-installing until it suddenly popped up on my PC screen as it blocked my Internet Download Manager app from running. Please assist me in removing this application. Bonnie Jacobson - dazzelle123@***.com
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ID
#2233764 Review #2233764 is a subjective opinion of poster.
Location
Longview, Washington
Cons
  • This application self-installed on my pc without my knowledge
Preferred solution
Remove TotalAV from my PC completely, and ASAP.

AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD

1.0
Details
AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD

User's recommendation: DO NOT TRUST.

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1 comment
Lyza
#1943892

Same thing happened to me I purchased a trial version Oct 19 decided after a couple of months to use something else so I removed TotalAV out of my computer. Never heard from them all year no updates, emails nothing then out of the blue they took £118 out of my Paypal account Oct 20.

I emailed the address on the Paypal page to contact TotalAV and so far they have just fobbed me off.

I did not authorise the payment. Most companies send you an email a couple of weeks before auto renewal but not TotalAV.

ID
#2232493 Review #2232493 is a subjective opinion of poster.
Location
Heathfield, England

Never Subscribed

1.0
Details
Site explains TOTALLY FREE!!! Then I see 8.99 monthly re occuring fee. I NEVER SIGNED UP FOR. Called to Ask why they are in my account, AND WANT 50.00 CANCEL FEE!!!!....FRAUD

User's recommendation: Don't Walk ...RUN.

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ID
#2232443 Review #2232443 is a subjective opinion of poster.

Unerlaubte Transaktionen

1.0
Details
Mir wurde durch unerlaubten Zugang auf mein päpstlich Konto im Monat September u.oktober jeweils 9,27 abgebucht. Diese Buchungen sind nicht rechtss, da ich habe zu jeder Zeit gehört von ihrer Firma gehört zu der Berechtigung gegeben habe. Das ist Betrug u.ich werde um sich um weitere weitere Schritte gegen sie einleiten, Bestehen sie mir nicht mein Geld gehört von 3 Werktagen zurück überweisen. Ich habe von ihrer Firma eine Mail erhalten, vorhanden Ich habe mich bei ihnen entschieden, habe und auf das Problem gehört, in dieser E-Mail wurde mir gehört dass sie auf ihre Seite keine anderen in meinen Namen oder unter meiner E-Mail haben.i

User's recommendation: F.

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ID
#2222600 Review #2222600 is a subjective opinion of poster.
Location
Leipzig, Saxony