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Cancel | Total Av review

2.2
Details
Unintentional subscription was cancelled and refundedLike
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Review
#1745655 Review #1745655 is a subjective opinion of poster.
Reason of review
Good customer service

Do not subscribe will continue taking money from u | Total Av review from Staten Island, New York

1.0
Details
I Have requested time and time again to cancel subscription excuses were they sent me links which I never received continuous charges every month customer service not willing to refund not worth the hassle
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Review
#1767086 Review #1767086 is a subjective opinion of poster.

Payment missing | Total Av review from Washington, District Of Columbia

5.0
Details
I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel
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Review
#1763386 Review #1763386 is a subjective opinion of poster.

Keep away | Total Av review

1.0
Details
took £118 out of my account without notice or permission.
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Review
#1751330 Review #1751330 is a subjective opinion of poster.
Product
Total Av Subscription
Reason of review
Pricing issue
Loss
$155
Preferred solution
Full refund

Be careful | Total Av review

1.0
Details
Well all I can say is be careful with these. I cancelled my subscription to which they responded a month ago. Then this week noticed they took the payment from my PayPal account. Try asking for it back and you receive generic emails about why its so important. Already told them I have a different 1. But still ignored. Dont worry no more payments can be taken but this is the first of many negative reviews I will be writing as i plan to get the moneys worth that you stole from my account.Toy
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Review
#1733827 Review #1733827 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Being charged a month after cancellation
Reason of review
Poor customer service
Loss
$4
Preferred solution
Full refund
Tags
  • Thief s Disguised As Good Guys

No No No No! | Total Av review from Salford, England

1.0
Details
I have been billed another £42.00 on top of my original purchase. Please refund this immediately
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Review
#1726825 Review #1726825 is a subjective opinion of poster.

I have a virus | Total Av review

I have a virus my computer is frozen
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Review
#1704654 Review #1704654 is a subjective opinion of poster.

Outright fraud | Total Av review from Albuquerque, New Mexico

1.0
Details
Totalav has apparently been able to spoof BofA into revealing a replacement card number. It attempted to post unauthorized charge against a previous card #. That attempt was blocked by BofA. They cancelled that card and issued me a new number. Totalav has been able to *** that new number (the card was never used anywhere) This time the charge went through Totalav may have been able to access my personal info due to an interaction I had with a computer company 3-5 years ago. Let me be clear, this is not a scam for unwanted software, according to BofA they may have been about to spoof them into thinking this was a recurring charge and CAPTURE THE NEW CARD NUMBER. THIS IS FRAUD.
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#1700158 Review #1700158 is a subjective opinion of poster.

Facturation | Total Av review from Nîmes, Occitanie

I donot agree with your bill wich is tree times that I was expected !
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Review
#1660758 Review #1660758 is a subjective opinion of poster.

I want to cancel and get my refund back | Total Av review

I already have an av i do not need nor want your product. . I contacted you right away by e mail i have not heard a word. I will file a claim with pay pal if my money is not refunded. Thank you Shirley Henry
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Review
#1623795 Review #1623795 is a subjective opinion of poster.
Cons
  • Being charged for a service after i requested cancellation
Reason of review
I already have an antivirus, i do not want yours
Loss
$29
Preferred solution
Full refund

Contact Total Av Customer Service

Website:
Mailing Address:
Larch House, Parklands Business Park, Denmead,
Hampshire, England PO7 6XP
United Kingdom
Phone:
(844) 346-6837
All Total Av Contacts

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Fraudulent Charges | Total Av review

1.0
Details
On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email from TotalAV.com notifying me that my subscription would be automatically renewed. I received an email in response asking for the reason for cancellation. I responded that I am using a different antivirus and to continue with the cancellation. I received ANOTHER email with a link to their site to cancel the subscription, but when I went to the link, it requested the last 4 digits of the credit card that I used to purchase the subscription. I emailed TotalAV.com again with the following: " I do not remember these details and it's ridiculous that I'm being asked for this information. I have requested that you cancel my subscription and that should suffice. If you do not cancel my subscription and try to charge me for a renewal, I will report you for fraud." Finally I received this email on May 11, 2019: "I can confirm that your TotalAV account has been fully cancelled and no further payments will be taken. Please let me know if there is anything else I can help you with. Kind regards, Matthew Stennett Customer Service Representative, TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV.com notifying me that my antivirus has been extended and they are charging me $19.95. I've already notified my credit card that this is a fraudulent charge, but really? Why would a company continue to try to charge someone who has repeatedly requested their account to be canceled?
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Review
#1557787 Review #1557787 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Being charged for a service after i requested cancellation
Reason of review
Fraudulent Charge
Loss
$20
Preferred solution
Full refund