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Resolved: Total Av - My recommendation is not to attempt to use this product.

1.0
Details

Update by user Feb 20

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20

I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and utilize the product, I kept getting the message that I did not have permission to use the product. I decided to cancel, but ran into an infuriating process with the customer service rep. To begin, the guy was definitely not an accomplished English speaking person and I had great difficulty understanding him. Then after several minutes of giving him all kinds of information, he wanted me to listen to a recorded message that was promoting another product, which I had no interest in, but he wanted me to say "OK" , which seemed to me to be an acceptance of that product. I refused to say OK, but he kept insisting. I finally just had to hang up and contact my credit card company. They were finally successful in getting a refund of my purchase. Hopefully no one else will have to got thru this. Although I imagine the product itself is probably OK, it is a real hassle to deal with their customer service.
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1 comment
Anonymous
#1847166

When they keep saying free, free, and the a trial basis is free, don't touch it. Don't fall for it. NOTHING IS FREE.

Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

Total Av - Cancelled but still billing

1.0
Details
Ive cancelled this product and they just keep billing me.

User's recommendation: Donbuy.

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ID
#2028405 Review #2028405 is a subjective opinion of poster.
Location
The Villages, Florida

Cost of Total AV

Please read the small print to ensure the total cost of the program. I paid an initial cost, then they came back twist via my PayPal account and took further amounts. So my advice read the small print and don't use PayPal to pay. (No offence to PayPal they are a genuinely good company)
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ID
#2028209 Review #2028209 is a subjective opinion of poster.

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Verified Reviewer

Total Av - Scam. Charged my debit card $99.00

1.0
Details

Update by user Jun 25

The Walmart debit card I used was ****-****-****-7994. valid thru 05/23.

CVS CODE: 928.

I still do not now how they used the card? I hope this helps.

Original review posted by user Jun 25

For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive it or buy it. I have no idea how the charged me $99.00?
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ID
#2012077 Review #2012077 is a subjective opinion of poster.
Cons
  • I did not receive the software or activation code
Loss
$99
Preferred solution
Full refund

Total Av - Garbage Product--Will Stall your Computer

1.0
Details
I downloaded this product for $19.99, and then got inundated with "upgrade" offers while going through the purchase process. Though I declined all the offers, this software company decided I really wanted two of them, and billed me $39.95 twice for products I affirmatively declined. That wasn't the worst part, the program screwed up my computer to the point I had to wipe the hard drive and reinstall everything. Absolute disaster--run--don't walk away from these shysters.

User's recommendation: Run away from these shysters before they rob you and screw up your computer.

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ID
#1988840 Review #1988840 is a subjective opinion of poster.
Location
Auburn, Washington

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Verified Reviewer

Total Av - $19. IS NOT "FREE'...............

1.0
Details
MY DEBIT CARD WAS DEBITED $19. AS SOON AS I TRIED THE "FREE" TRIAL PERIOD.....

User's recommendation: DON'T...

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ID
#1988090 Review #1988090 is a subjective opinion of poster.
Loss
$19
Preferred solution
Full refund

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Total Av - Just lousy. Interrupted

1.1
Details
Did not allow for smooth flow, got a herky jerky performance since installing. Often stopped phone. Randomly shut it off. Price went way up after 30 days. Just a very unpleasant experience all the way around.

User's recommendation: use a different provider.

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ID
#1961327 Review #1961327 is a subjective opinion of poster.
Location
Hopewell, Virginia

Total Av - Paid 117.99 to download and can't download must be fruad

paid for something I didn't get

User's recommendation: stay away.

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ID
#1958114 Review #1958114 is a subjective opinion of poster.
Cons
  • Not getting what you paied for
Loss
$118
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Jun 29

I wrote to them claiming that their charges for $99 and $78 were not registerd by me. I received their answer, if I recall correctly a few weeks later, requesting from me to provide them information as detailed in their letter, information which lacked a few pieces of...

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ID
#1954569 Review #1954569 is a subjective opinion of poster.
Loss
$177
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Unprofessional service.

2.6
Details
I used Total for a year. When it came time to auto-renew I canceled service. I was still charged a year again and was told I would get a refund. I never got my refund and Paypal denied my case siding with the seller (Total AV). Terrible customer service and a scam company.

User's recommendation: DO NOT USE!!

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ID
#1949750 Review #1949750 is a subjective opinion of poster.
Pros
  • Virus protection it offered
Cons
  • Being charged for a service after i requested cancellation
Loss
$128
Preferred solution
Full refund

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Latest Question

How can I get my refund

I tried to download total av and was charged £3 plus and thought that was the only payment as it’s advertised as free but have been charged £9.59 a further twice I haven’t even received it and don’t want it so I will be...

Total Av Questions

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Verified Reviewer

Total Av - Virus

I have a virus in spite of a current annual subscription cover. This must be resolved or at least contact me and tell me what you have/will do about this. When it comes time for renewal I will only do so if this is resolved promptly. I will complete my review to future customers depending on how this is handled.
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1 comment
Anonymous
#1867837

I have a credit card but DO NOT use the number on the card. This card offers virtual numbers (about 20) associated with the card number.

When it generates a virtual number, that number can be used for ONE and only ONE purchase. If it is attempted to charge a second time on that virtual number it is declined. A great safety feature.

And the real card number cannot be traced. I can't believe only one major credit card company offers this service.

ID
#1943534 Review #1943534 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Pissed off

1.0
Details
This was advertised for £19, when I got my account statement it showed that £34.80 had been billed!

User's recommendation: Don't bother.

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ID
#1909099 Review #1909099 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Failure to cancel & refund when requested & per their own guarantee.

1.0
Details
1. Signed up March 23. 2. Cancelled April 18. 3. They did NOT cancel as requested. 4. In spite of several emails affirming the cancellation, they only refunded part of the charge. 5. Now debating doing a CC chargeback. 6. The service offered is not all that great, hard to follow, not obvious how to do what.

User's recommendation: NEVER NEVER.

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ID
#1908316 Review #1908316 is a subjective opinion of poster.
Loss
$19
Preferred solution
Full refund

Total Av - Extremely dissatisfied x-customer

Total Av has been unprofessional and demeaning to my request. I have been hung up on 7 times by a bunch of service people that have very little or no professional experience.
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ID
#1905487 Review #1905487 is a subjective opinion of poster.
Location
San Luis Obispo, California

Total Av - Pending class action law suit

1.7
Details
After being totally humiliated, not once but three times via telephone, to conduct further research on the company, customer service, ratio. I have successfully recruited 21 very unhappy customers and will be trying to resolve this issue immediately.

User's recommendation: Do not believe that there will be a smooth transition to getting your money back or discontinuing this service.

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1 comment
Lelan
#1869273

They have misled me too and I cannot seem to get it resolved ie my cancellation of their product.

ID
#1905467 Review #1905467 is a subjective opinion of poster.
Loss
$689
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Scam merchants.

1.0
Details
I took up of discounted offer of £3.59 per month but they increased this to £9.59 after the first month. I have now cancelled this twice but they continue to take money from my account and then restart it again. How do you get rid of these people??

User's recommendation: Avoid if you don't want to be robbed blind.

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1 comment
Anonymous
#1867835

I have a credit card but DO NOT use the number on the card. This card offers virtual numbers (about 20) associated with the card number.

When it generates a virtual number, that number can be used for ONE and only ONE purchase. If it is attempted to charge a second time on that virtual number it is declined. A great safety feature.

And the real card number cannot be traced. I can't believe only one major credit card company offers this service.

ID
#1894042 Review #1894042 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund