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1.0
Update by user Feb 20, 2020

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20, 2020
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and...
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11 comments
#2049554

I too had billing issues with them! They charged my CC without my permission, then we’re pissy about refunding my $$$! Then, they told me it was only a PARTIAL refund; then when they sent me the refund email, it said “click to confirm,” but when you click on it , it says “that for resubscribing!” TERRIBLE company!!!

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ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various
New Reviewer

Charging on closed account

I closed this account months ago and just had 9.95 charged again. I received a credit last time and now charged again???
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#3593352 Review #3593352 is a subjective opinion of poster.
Location
Newburgh, New York
Loss
$10
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Very poor customer service and price

I wouI was charged $99 and tried to cancel. My account was credited for $80 just to keep me as a client. I think they do this all the time, but I was willing to go along with it. Unfortunately, I could never log on to my account because it kept asking me to upgrade to a paid account. After multiple attempts at customer support I gave up. I still did not get back my $19.
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ID
#3587185 Review #3587185 is a subjective opinion of poster.
Cons
  • Scam you cannot get rid of
Loss
$19
Preferred solution
Full refund

Frustrated n0t able to find correct contact number!!

I.'m trying to contact Total AV by phone to have someone help me with adding a new device( a new IPhone13) to my total AV security account would someone please send me the contact telephone number to call to speak to a rep.:: maxine jalbert email jalbert.maxine @***.com thank you.
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#3574388 Review #3574388 is a subjective opinion of poster.
Location
Morrow, Georgia

Breach

3.5
You never called me back, I called several times and emailed never contacted me, call me please thank you
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#3573592 Review #3573592 is a subjective opinion of poster.
Location
Poplar Bluff, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Billing

1.0
I don't have an account with your company, but for some reason there was an attempt to charge my credit card an amount of $119.00 today. I tried calling the phone number only to get a busy signal several times. I would like to speak with someone about this matter and if my credit card has been charged in the past, I expect a full refund. My personal phone number is 770-617-**** and I can be reached at any time day or night. In the meantime I will continue to call the number 844-346-****.

User's recommendation: Make sure this company is legit! My credit card company detected potential fraud with this company and I am not familiar with this company at all!

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#3569899 Review #3569899 is a subjective opinion of poster.
Location
Tucker, Georgia
Cons
  • This application self-installed on my pc without my knowledge
  • Make it very difficult to contact them
Preferred solution
Full refund
New Reviewer

Cancel account

1.1
Poor service! Costs too much. Not enough protection for the money. I clicked on free protection, and got screwed!
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#3569573 Review #3569573 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • No customer service
  • Scam you cannot get rid of
Loss
$3
Preferred solution
Full refund

Does not provide Antivirus like it promotes

1.0
Total Av - Does not provide Antivirus like it promotes
Total Av - Does not provide Antivirus like it promotes
I have contacted this company SEVERAL times with email (including screenshots) of what I found in their application that alarmed me, and have NEVER received an answer or explanation back from them!

User's recommendation: NO!!

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#3566241 Review #3566241 is a subjective opinion of poster.
Location
Santa Clara, California
New Reviewer

I want my service cancelled immediately

I actually canceled it in time, but you guys still charged me the monthly subscription fee. This caused overdraft charges! I want my money refunded, immediately!

User's recommendation: Look elsewhere for protection.

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#3565880 Review #3565880 is a subjective opinion of poster.
Location
Russellville, Kentucky
Loss
$75
Preferred solution
Full refund
New Reviewer

Keep getting a pop up on my screen during class that I am teaching

Teaching and using computer power point and keep getting a pop up telling me to update my account. Very distracting and unnecessary.

User's recommendation: Don’t use total av.

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#3564656 Review #3564656 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Preferred solution
Let the company propose a solution

Breach

4.2
I'm not passed I'm concerned about a breach Facebook said I have, from Nigeria and it will cost me $200. To fix, why wouldn't this site catch this.
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#3549471 Review #3549471 is a subjective opinion of poster.
Location
Poplar Bluff, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Y are u guys charging me every month

Total Av - Y are u guys charging me every month
The company total av is charging me every month whats this charge for please notify me As soon as possible thanks.
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#3546488 Review #3546488 is a subjective opinion of poster.
Location
Birmingham, Alabama
Cons
  • Cheating company
  • I did not receive the software or activation code
  • No phone technical support
Loss
$2
Preferred solution
Full refund
New Reviewer

I want a refund IMMEADIATLY

The person I finally reached in customer service was very helpful. I requested a full t refund and after several offers and rejections finally agreed to send me a link whereby I would receive my full refund.

User's recommendation: Be careful.

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#3545683 Review #3545683 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Loss
$149
Preferred solution
Full refund
New Reviewer

Went through whole rigmarole to contact them and then the number that I reached said they have blocked my number

1.0
They charged my account for a full-service or Subscription without my permission and which I did not order. Tried to call them no relief.
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#3545597 Review #3545597 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Cons
  • Poor service
Loss
$149
Preferred solution
Full refund
New Reviewer

Getting no reply

Total AV is a Total Scam.. took $99 from my Bank account then Cancelling my subscription.. They totally Suck and will not answer my emails Ps.. Is ant that theft

User's recommendation: If you have Total AV keep an eye on your bank Accounts.

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#3543338 Review #3543338 is a subjective opinion of poster.
Location
Burra, South Australia
Cons
  • Taking money then cancelling you subscription
Loss
$99
Preferred solution
Full refund

How do I install totalav to my iPhone as I'm allowed 3 devices on my plan

4.0
Still didnt know how safe my phone would be so gave up. Works great on computer. Says have to check what my service covers but to much stuff listed and sure theyll charge me more to cover *** or scam threats to my phone. Not taking that risk.Got free protection online that was recommended by my sister and works great
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ID
#3542779 Review #3542779 is a subjective opinion of poster.
Location
New Rochelle, New York

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