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Update by user Feb 20, 2020

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20, 2020
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and...
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8 comments
#1996270

Wish I saw this before I purchased Total AV. At first it seemed like a decent product but then it took hold of my computer and caused interruptions to all my programs/processes.

It slowed my computer down to a point where I had to disable it in order to get any work done. I finally called customer service to cancel the product. I already paid for a year of service but had no desire to use it ever again. The CS rep was a nightmare to deal with.

His English was marginal at best and after about 30 minutes of telling him NO to other products, etc. He kept trying to bully me into keeping the service. I finally told him absolutely not, cancel my account now. He assured me he would turn off the auto-renewal (as it states on their website) and send me a confirmation.

I never received a confirmation from them. Here we are about 6 months later, I check the account and sure enough, it is set up for another auto-renewal. I went through the process of cancellation again, this time through email so I had a record of everything to show to my credit card company. This time I did get a cancellation confirmation after being forced to go through numerous pages of ads and pleas to keep the account.

TERRIBLE company. Don't get yourself roped in.

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Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

Cancel subscription.

Called to cancel subscription, offered reduction in price then spent next three minutes listening to double talk. Stated loudly to cancel immediately and 100% refund my call was dropped. Received email saying sorry you couldnt contact us. Contacting my bank.

User's recommendation: Do research, I don’t recommend TotalAv.

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ID
#2497213 Review #2497213 is a subjective opinion of poster.
Location
Decatur, Illinois

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Verified Reviewer

I tried to cancel Total Av but they will not cancel it!

Trying to cancel Total Av but having trouble canceling it, How can I get it CANCELED? I keep trying but getting know where with it, They keep charging every month an I can not seem to get it canceled.
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ID
#2496044 Review #2496044 is a subjective opinion of poster.
Loss
$36
Preferred solution
I would like to have it CANCELED.

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Verified Reviewer

Fraud

Update by user Apr 08, 2021

It just keeps getting worse. I had to cancel my debit card.

I had to change my passwords for my email. I believe this company is located in India. Early this morning I received an email with a one time pass code to change my email password. This came from India.

This was not from me changing my password. I was able to get my bank to reverse the charges. As I said before I never signed up for the service.

I then went and froze all my credit reporting services. His company is the nightmare from ***

Original review posted by user Apr 03, 2021
These people are *** I found bank charges from them. I did not sign up for their crap. They keep asking me for my email address and when I give it to them they tell me that this isnt the address that I signed up with. I asked them what dont you understand about I did not sign up with your service? And the asked me for my email again.

User's recommendation: Don’t do it. Their accounting department claims that they can’t find the charges. If they can’t find them charging your account how could they ever find a virus.

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ID
#2487577 Review #2487577 is a subjective opinion of poster.
Cons
  • Fraud and incompetence
Loss
$45
Preferred solution
Full refund

Billing me for something I never had

There trying to bill for something that I never had and never used. I had called them I have text them they've state they'll fix it and then I get billed

User's recommendation: You don't want kiss even check this or you will be having the same problem I'm having.

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ID
#2481454 Review #2481454 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Company is a nightmare to deal with!

Wish I saw this before I purchased Total AV. At first it seemed like a decent product but then it took hold of my computer and caused interruptions to all my programs/processes. It slowed my computer down to a point where I had to disable it in order to get any work done. I finally called customer service to cancel the product. I already paid for a year of service but had no desire to use it ever again. The CS rep was a nightmare to deal with. His English was marginal at best and after about 30 minutes of telling him NO to other products, etc. He kept trying to bully me into keeping the service. I finally told him absolutely not, cancel my account now. He assured me he would turn off the auto-renewal (as it states on their website) and send me a confirmation. I never received a confirmation from them. Here we are about 6 months later, I check the account and sure enough, it is set up for another auto-renewal. I went through the process of cancellation again, this time through email so I had a record of everything to show to my credit card company. This time I did get a cancellation confirmation after being forced to go through numerous pages of ads and pleas to keep the account. TERRIBLE company. Don't get yourself roped in.

User's recommendation: Find another product.

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ID
#2473507 Review #2473507 is a subjective opinion of poster.

Won't cancel my account after 3 requests.

No totalAV hasn't contacted me at all. I'm disgusted with this company. They are totally disregarding my attempts

User's recommendation: DON'T DO IT!

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ID
#2464315 Review #2464315 is a subjective opinion of poster.
Location
Tacoma, Washington

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Verified Buyer

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Different charges added, taken and supposedly sorted out in my account

Total Av - Different charges added, taken and supposedly sorted out in my account
I spent nearly 8 hours yesterday trying to make a payment with the 80% discount offered This proved impossible but around tea time last night I was told that the amount to be charged for the next year would be £13.20 Hooray Not quite At about 22.30pm last TOTAL AV took a further £9.95 from my bank account without my knowing, or my authorization I have spent a further hour this morning trying to get the £9.95 paid back but to no avail I requested them to call me back from a senior advisor which I am now waiting for

User's recommendation: If you require your sanity think twice about getting involved with these charlatans.

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ID
#2462899 Review #2462899 is a subjective opinion of poster.
Preferred solution
Full refund

3rd time calling them for a refund on an account that was canelled in January

They are the worst to deal with ever. I have called and spoken to the same person all 3 times and the last time she tried to say they had a duplicate account that was made. This is a total scam. I would never recommend this company.
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ID
#2462288 Review #2462288 is a subjective opinion of poster.

Phishing scam.software damages computer

i tried free version.once they got my details starting making un authorized charges to my credit card

User's recommendation: stay away.indian scam.

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ID
#2459987 Review #2459987 is a subjective opinion of poster.
Location
Yorktown Heights, New York

Frustration w. Total Av

I have an issue I need fixed, now, and just sending an email is not reassuring. Need human support agents.
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ID
#2456126 Review #2456126 is a subjective opinion of poster.
Pros
  • Becoming less convinec
  • Service is flashy an appears efficient
Cons
  • Money where your mouth is
Preferred solution
Explain or provide, immediate support.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total AV not functioning

I have just now renewed my Total -AV contract for one year. Pls. confirm and ensure Funktion of Total AV Thanks Madhu Chiplunkar
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ID
#2454367 Review #2454367 is a subjective opinion of poster.
Service
Total Av Customer Care
Pros
  • Price
Preferred solution
Deliver product or service ordered

Bad Experience

Bought and downloaded Total AV a week ago. VPN not working and when tried to use it a 3rd party vendor wants to me to install their Drivers. VPN installed totally different on a 2nd Laptop. Tech support is non-existent. Virus Protection not scanning documents or files I download. Tried for days to Cancel can't get in touch with anyone. Had MacAfee for years until I had problems with their service they couldn't fix. But at least I had sessions with tech support over chat and phone and got a quick refund when we couldn't resolve the problem.

User's recommendation: Stay away From Total AV they're Total BS.

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ID
#2452353 Review #2452353 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • No technical service
  • No customer service
Loss
$29
Preferred solution
Full refund

COMPLAINT

I had it TOTAL AV for some 7-8 months. YOU CAN NOT REACH THEM . For 5 weeks I tried everything. Email --phone ------- they have NO LIVE CHAT, Today I deleted them out of my computer. There are MANY better sources.

User's recommendation: Look at some 3-4 choices. There are many that are great.

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ID
#2449129 Review #2449129 is a subjective opinion of poster.
Product
Total Av Subscription
Loss
$29
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy consumer

In 2018, I purchased a 1-year trial membership. I canceled, and they hit my account for 100.00 anyway. When I called them I was told the best they could do was extend my trial and refund 80.00 At the end of the year I canceled again, this time I wasn't charged. One year latter they charged my account again. When I called them they said they would return the 119.00. I was charged fees by my bank due to the way total av processed this unauthorized transaction which total av won't reimburse. Total av processes their subscriptions in a way that can't be blocked by the bank.

User's recommendation: Don't give them any banking information, EVER.

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ID
#2443067 Review #2443067 is a subjective opinion of poster.
Service
Total Av Customer Care
Cons
  • Horrible customer service
Loss
$120
Preferred solution
Full refund

Login and account issues

I'm supposed to be a lifetime member, I reactivate like it told me to, then the next day, it's off again and tells me to put my info in again
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ID
#2439569 Review #2439569 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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