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Total Av

Total Av

www.totalav.com
What is your customer experience with Total Av?

Total Av Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Total Av has a 1.8 star rating from 462 reviews, 9% would recommend, and most consumers are dissatisfied; rating distribution shows ~80% unfavorable and ~11% positive.

Key Takeaways for Future Customers

  • Read Total Av reviews and check billing and refund policies before subscribing.
  • Expect challenges with cancellations and subscription management.
  • Customer service responsiveness varies; keep records of calls and emails.

Negative Feedback / Risk Areas

  • Frequent customer complaints about billing, double charges and unauthorized transactions.
  • Many request refunds and report difficulty canceling subscriptions or reaching live support.
  • Technical support and membership management often cited as poor.

Positive Feedback

Some users found virus protection functional and a few support agents resolved issues quickly.

View full overview ›

Media from reviews

Total Av - Please would you return the amount of...
Total Av - Money was taken out of my account by you guysKyse Total Av laskustaTotal Av - OverbillerTotal Av - To publicize their bad business dealings, and dishonesty scammers they really...Total Av - Account managementTotal Av - Because my credit card was charged for this service and I never signed up for...
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PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint

Total Av Collective Complaints

Paige H Cpt
Paige H Cpt
Indianapolis, Indiana
Collecting Signatures

Total AV overcharge

0 supporters

I have a note from them for $1.99 to stay and charged me $79 Refusing refund and keep sending misleading emails and questions as if they don’t understand why I am upset Why are they allow ed to get away with this kind of scam The FCC should look into the desceptive practices and shut them down to keep others from being scammed

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Baldwin Vng
map-marker Wichita, Kansas

Can't re activate no help can’t even contact anyone

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Phone no. No longer available call given new number-not available

No help at all. Total frustration

Very frustrating

User's recommendation: Don’t bother

View full review
Resolved
Carol A Ork

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hull, Kingston Upon Hull

Resolved: Please would you return the amount of...

Total Av - Please would you return the amount of...
Updated by user May 14, 2026

Company fixed the issue and I have been provided with full refund. After sending 5 emails problem was resolved but had to phone as well they were very good on phone. Ring them you get more help from them.

Original review Apr 29, 2026

Please would you return the amount of money you have taken out of my account as I cannot afford this and you have left me with no money and why have you done this when I cancelled it and a refund would be appreciated

Loss:
$375

Preferred solution: Full refund

View full review
Patty c Uei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To publicize their bad business dealings, and dishonesty scammers they really are

AI Highlights
  • Alleges no dealings with TotalAV; unauthorized $40 withdrawals.
  • Claims subscriptions; cancellation and refund; $9.99 at 1:42 am declined.
Total Av - To publicize their bad business dealings, and dishonesty scammers they really...

totalav.com, I have never had any business dealings with this merchant. none at all.

somehow they got my banking account info, ran transactions in my checking account and took over $40 out of my account, money that was to pay my real bills with, not a place like totalav, falsely using my info to do transactions on my bank, false subscriptions they claimed I owed to them and that was a lie. my bank blocked them completely after I disputed them and wonderfully taking funds from me, when truthfully I never done any type of business with them at all. I had to call their business to request a cancellation of a subscription that I never signed up for, and request a refund for money they stole from me. and now again, I find a denied transaction from them at 1:42 am.

I was not doing any dealings with that damn place or on my phone at that time of night that total av is claiming a $9.99 transaction but was declined due to low funds, other wise if I still had money in my account, totalav would have again, wonderfully took my money. now they have somehow got in it almost again, lucky it was declined. I am going to nail their *** to the wall.

maybe I can bring real charges on them for scamming innocent citizens taking money from people bank accounts. Lord Jesus I place this matter, right now, in your hands to watch over us all, and to remind me of making the calls to report issue and get them out of people's money in the bank because they are totally being dishonest, same as a thief.

DONT BE PLAYED

Loss:
$45
Cons:
  • Are definitely did honest cons

Preferred solution: assurance to keep them out of my bank accounts. them stop being dishonest and taking money as if you had a subscription with them, because if we do not recognize the scams to stop them they keep money they're lying and stealing from innocent people.

User's recommendation: I do not recommend total av. com

View full review
3 comments
Guest

TotalAV billed my bank account without any notice and fraudulently obtained funds totaling $129 without my consent. They have been reported for fraud and an investigation into their fraudulent transactions is ongoing. CONSUMER BEAWARE of dealing with this fraudulent scheming company.

Chi Vtb

Deposit not received

Guest
reply icon Replying to comment of Chi Vtb

what do you mean deposit not received????

View more comments (2)
Kora B Rfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norfolk, Virginia

Overbiller

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Total Av - Overbiller

I signed up for a text message I received regarding how helpful the total AV would be as far as spam and such the initial fee was supposed to be $1.99 to try it. I added the total AV for $39 after I did that, they said something that made it look like that if you add these other services, they were included in the 30 die.

Die died when they were 3999 for each service or more anyway subsequently I was billed for seven services. I found nothing fixed from the initial AV scan. Nothing was repaired nothing was fixed and it certainly hasnt done anything to this day. Im still getting at least 15 spam text messages a day to say how many emails so nothing has really been rectified or done as expected.

I would like to recover all that excess money that was made to look like it was part of one bill, but it was an individual bill.

No dont take it Heppard Dellova Docs. Thank you much Charlie now I save your problem.

Loss:
$26696
Cons:
  • I didnt find to do what was represented

Preferred solution: Full refund

View full review
Sera S Vkr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money was taken out of my account by you guys

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Total Av - Money was taken out of my account by you guys
Updated by user May 08, 2026

Nothing

Original review Apr 23, 2026

Im not happy wth your customer service uts actually *** , stealing money from my account when i dont even have the stupid app so im going to block yous from my bank, been emailing all i get is blank emails do better

Loss:
$26
View full review
Risto S Ovn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Helsinki, Uusimaa

Kyse Total Av laskusta

Kyse Total Av laskusta

Selvitän ylimääräisen Total Av laskun kohtaloa ja tarkoituksena on se, että tämä kaksinkertaisen laskun aiheuttama menetys minulle korvataan täysimääräsenä, eli 99 euron palautttamisen avulla.

Loss:
$99

Preferred solution: Full refund

User's recommendation: Olkaa tarkkana.

View full review
Resolved
Maddie Lte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Stop subscription

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My Android phone was covered by Total AV, and I had an attack that took over my phone. I had to take it to my provider to remove an app that had taken over. Total AV did nothing, so I stopped my subscription; don't use it for a phone.

Preferred solution: Just my subscription stop

View full review
Oluwasemilore Bps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges

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AI Highlights
  • Cancellation required one online attempt and two phone calls.
  • The staff were helpful today.
  • Charged $5 and $65 by Just Answer; cannot reach them.

[PERSON_NAME] was helpful today and if the refund actually goes through, I will be happy.

What really irritates me is it took one online attempt to cancel my account and two phone calls to cancel my account. Its interesting that on my call today.

You could automatically refund my money on my first call. You transferred me to a company called just answer. You told me that would be a five dollar refundable charge, they actually charged me five dollars plus an additional $65 and I cant even reach company.

Truthfully in retrospect, I knocked your three stars down to one star because it was no reason to be transferred to this just answer company and be scammed by them. I do give [PERSON_NAME] personally five stars, but not your company.

User's recommendation: Don’t go with Total AV if you ever plan to cancel your account

View full review
Kamesha Rax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brockton, Massachusetts

They keep wanting to charge me and I cannot get a hold of them because I don't want their services. It is very upsetting.

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Total AV keeps trying to charge me $11 and thank goodness it hasn't gone through because I've got scammed this month and I have no money. I really want to talk with him is there any way I can do that?

User's recommendation: Stay away from Total AV your phone numbers aren't even working

View full review
Victoria C Ryk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paying for service not receiving it

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Don't have the correct phone number, cannot speak with anyone, cannot resolve any issue. Very frustrating. Send me the correct number for total av.

Preferred solution: The service I've been paying for to work

User's recommendation: Don't bother

View full review
Resolved
Mary C Eve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancel and refund

No one answered the phone so I wasnt able to speak to anyone about my cancellation and refund Please give me correct phone number to contact you

Loss:
$22
Cons:
  • Sign you up without your consent

Preferred solution: Full refund

View full review
Alriaguciau J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, Washington

Hello, I need to change the payment...

AI Highlights
  • Update the payment card on file; the previous card is canceled.
  • Remove protection on Samsung Note 9; keep two Pixel 8 devices protected.

Hello,

I need to change the payment card on file. I have cancelled the card I used these past years of payment for my membership.

ALSO: I do not have my Samsung Note 9 mobile phone and do not need to have that phone protected.

I do have two (2) Pixel 8 mobile phones: #[PHONE_NUMBER] and #[PHONE_NUMBER] protected. Can someone please help me take care of these issues?

With Gratitude,

Alriaguciau [PERSON_NAME]

Customer ID: [GOVERNMENT_ID]

Pros:
  • Gives me peace of mind

Preferred solution: Need protection coverage for 2 Pixel 8 cell phones. 503718**** & 503521****. And update my payment card info to be sure your services are paid for. Thank you

View full review
Resolved
Carol B Gzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Resolved: I downloaded this service on my phone...

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Updated by user May 19, 2026

Company fixed the issue and I have been provided with full refund. I cancelled my subscription. Don't do this.

Original review Apr 21, 2026

I downloaded this service on my phone, and I didn't intend to do that. Your company is charging my bank account for two different subscriptions, and I want to cancel both of them effective 04/22/2026.

Loss:
$3
Pros:
  • Dont know
Cons:
  • Same as above

Preferred solution: Full refund

View full review
Ihab F Mkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Dennis, Massachusetts

The problem is still there. Please do...

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The problem is still there. Please do not close the ticket.

I welcome your response.

Thanks. [PERSON_NAME] [PHONE_NUMBER]

Preferred solution: fix the roblem. Let iTunes connect with my iPhone.

View full review
1 comment
Ihab F Mkf

Please cancel my account and refund my money

Candy H Kjl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

I have an unable to cancel my totalAV...

I have been unable to cancel my TotalAV subscription and was charged just this past Sunday. Although I've paid for the subscription, it's not providing the service it's supposed to.

I no longer have it on my phone.

I would appreciate a refund back to my account. My phone number is [PHONE_NUMBER].

Loss:
$11

Preferred solution: Full refund

View full review
1 comment
Guest

I canclled it, when I found out that it was NOT "Adblocker Plus" whick I had signed up for. They have started today of billing me $11.00. How do I stop the billing and get my payment back?

Linda M Ojj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Number disconnected

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There was $23 and some change taken out of my account. I don't know what it is for, but I need my money back.

Loss:
$25

Preferred solution: Full refund

View full review

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