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Verified Reviewer New Reviewer

1.0
Update by user Feb 20, 2020

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20, 2020
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and...
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10 comments
#2049554

I too had billing issues with them! They charged my CC without my permission, then we’re pissy about refunding my $$$! Then, they told me it was only a PARTIAL refund; then when they sent me the refund email, it said “click to confirm,” but when you click on it , it says “that for resubscribing!” TERRIBLE company!!!

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ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various
New Reviewer

I want my money back or make thi work

I purchase the blocker and it does not work send me a correct program resend to my email a program that will fix these adds email it rodney@***.com resend me t
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ID
#2871824 Review #2871824 is a subjective opinion of poster.
Cons
  • Nothing is working on your program resend it
Loss
$23
Preferred solution
Deliver product or service ordered
New Reviewer

Wanted to add on vpn

2.3
Can't even talk to a human being with this company. Need to cancel and get some you can actually speak with

User's recommendation: Don't sign up.

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ID
#2870670 Review #2870670 is a subjective opinion of poster.
Pros
  • Virus protection it offered
Cons
  • Money where your mouth is
Preferred solution
Let the company propose a solution
New Reviewer

Unsubscribe

1.3
I did not ask for a subscription or agree to pay for any payments other than the 1st one. They have since taken 2 more out of my account. I do not want this app and dont want any .more money out of my accountDo not e goblin p.p by x h p l n p vj lbpl lbl it 0 truth bcc Truth uh
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ID
#2866832 Review #2866832 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Cancellation of account

1.0
You were unable to get me through to them. I no longer want your services. Your terms of service are deceptive also!

User's recommendation: Waste of time.

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ID
#2852513 Review #2852513 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland

Unhapy customer

1.6
AngryThere are many. But the one most irritating is the link to Billing for stopping auto renewal: DOES NOT WORK! Look at my attempt to contact: * Queued on: 2021-09-06 * Subject: Stop auto renewal Delivery has failed to these recipients or distribution lists: billing@***.com Server "104.197.124.121:25" returned an error:* 550 Unrouteable address. Is it because I have XP? Well hey, AV gladly signed me up for a sizeable fee! I DON'T HAVE ANY WAY TO STOP AUTO RENEWAL!!! * 550 Unrouteable address

User's recommendation: DON'T get AV! There's better antivirus programs out there, Avast, Norton, & McAfee.

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ID
#2846541 Review #2846541 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

The worst company I ever dealt with

1.1
This company will not cancel your service after repeated attempts. DO Not Use their service. There are better providers out there.

User's recommendation: Don’t use these guys.

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ID
#2838204 Review #2838204 is a subjective opinion of poster.
Cons
  • Subscription that they purposefully make hard to cancel
Preferred solution
Full refund
New Reviewer

I want to cancel

I want to receive credit for the cancellation of my account I didnt authorize 2 charges. One for $99.00 & one for $238.00. It isnt being handled!!
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ID
#2830667 Review #2830667 is a subjective opinion of poster.
Location
Bristol, Vermont

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Unsubscribe

1.0
I have unsubscribed. I keep getting emails that say I am not paying my bill. You people are crooks! Stop it all ready!
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ID
#2822515 Review #2822515 is a subjective opinion of poster.
Preferred solution
Apology

Complain

1.0
Continuous calls requesting Stop withdrawals from my account. Refused requests and hung up on 3 times! Had bank track All unauthorised charges and will be proceeding with retrieving funds taken from TatalAV

User's recommendation: SCAM.

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ID
#2820943 Review #2820943 is a subjective opinion of poster.
Cons
  • Horrible customer service
Loss
$61
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

TotalAv

I Did not put it on my Computer and cant get it to uninstall ... ITS A SCAM.. It sure isnt doing a thing to make my computer any better..

User's recommendation: do not add TotalAV It will not Uninstall.

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ID
#2820278 Review #2820278 is a subjective opinion of poster.
Cons
  • This application self-installed on my pc without my knowledge
  • It added itself to my computer
Preferred solution
PUT THE DRIVERS AND OTHER THINGS ITS TOOK OFF FROM MY COMPUTER

Cancel my membership

1.0
Not happy because I wanted to cancel altogether and talked me into keeping my membership I am not very happy

User's recommendation: Don't get it.

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ID
#2808919 Review #2808919 is a subjective opinion of poster.
Location
Lexington, Kentucky
New Reviewer

I'm calling to find out when they are going to put my money back into my account

I spoke to a gentleman name haven and I also spoke to a young lady and she told me that it would be cancelled but she didnt give me a date as to when it would reach my account right now my bank is causing me an overdraft

User's recommendation: I don’t know.

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ID
#2776343 Review #2776343 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund

Please please cancel my subscription as from the 15th of August 2021 thank you Joyce Butterfield at Gmail byfield 57 at gmail.com

not happy with the service you provided. please refund my money. please refund my money to my bank account. my email address is J Byfield 57. my email address. 57. ji0 field. my email address is J Byfield 57 at gmail.com. thank you for your time. the date is 15th of August. 8:45 a.m..
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ID
#2775771 Review #2775771 is a subjective opinion of poster.
Location
Eastbourne, England

Cancel account

1.9
I have been trying to cancel my account for months. They have been charging my account $8.99 every week. They wont reply to emails as I have sent over a dozen to cancel and get a refund. So today the guy was going to drop the amount to $2.99 a month for as long as I kept TOTALAV. I declined.

User's recommendation: What what they charge you. $3.00 to $8.99 every week.

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ID
#2761118 Review #2761118 is a subjective opinion of poster.
Location
Richmond Hill, Georgia
New Reviewer

Never signed up for

Discovered that they have billed me over $80 for antivirus service and I don't even have a computer!

User's recommendation: Run away.

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ID
#2760118 Review #2760118 is a subjective opinion of poster.
Cons
  • Unauthorised payments deducted from bank account
Loss
$80
Preferred solution
Full refund

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