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Resolved: Total Av - My recommendation is not to attempt to use this product.

1.0
Details

Update by user Feb 20

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20

I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and utilize the product, I kept getting the message that I did not have permission to use the product. I decided to cancel, but ran into an infuriating process with the customer service rep. To begin, the guy was definitely not an accomplished English speaking person and I had great difficulty understanding him. Then after several minutes of giving him all kinds of information, he wanted me to listen to a recorded message that was promoting another product, which I had no interest in, but he wanted me to say "OK" , which seemed to me to be an acceptance of that product. I refused to say OK, but he kept insisting. I finally just had to hang up and contact my credit card company. They were finally successful in getting a refund of my purchase. Hopefully no one else will have to got thru this. Although I imagine the product itself is probably OK, it is a real hassle to deal with their customer service.
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1 comment
Anonymous
#1847166

When they keep saying free, free, and the a trial basis is free, don't touch it. Don't fall for it. NOTHING IS FREE.

Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Charge for a supposed free product

1.0
Details
Some months ago I downloaded the TotalAV antivirus program described as the best of the best and free!!!!!! In May last I was invoiced close to US$ 100.- by these people and have not found their place to ask why and complain about this and have failed entirely.

User's recommendation: Stay away from this "company", whether it is or not, just stay away.

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ID
#1954569 Review #1954569 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Unprofessional service.

2.6
Details
I used Total for a year. When it came time to auto-renew I canceled service. I was still charged a year again and was told I would get a refund. I never got my refund and Paypal denied my case siding with the seller (Total AV). Terrible customer service and a scam company.

User's recommendation: DO NOT USE!!

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ID
#1949750 Review #1949750 is a subjective opinion of poster.
Cons
  • Being charged for a service after i requested cancellation
Loss
$128
Preferred solution
Full refund

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Verified Reviewer

Total Av - Virus

I have a virus in spite of a current annual subscription cover. This must be resolved or at least contact me and tell me what you have/will do about this. When it comes time for renewal I will only do so if this is resolved promptly. I will complete my review to future customers depending on how this is handled.
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1 comment
Anonymous
#1867837

I have a credit card but DO NOT use the number on the card. This card offers virtual numbers (about 20) associated with the card number.

When it generates a virtual number, that number can be used for ONE and only ONE purchase. If it is attempted to charge a second time on that virtual number it is declined. A great safety feature.

And the real card number cannot be traced. I can't believe only one major credit card company offers this service.

ID
#1943534 Review #1943534 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer

Total Av - Pissed off

1.0
Details
This was advertised for £19, when I got my account statement it showed that £34.80 had been billed!

User's recommendation: Don't bother.

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ID
#1909099 Review #1909099 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Failure to cancel & refund when requested & per their own guarantee.

1.0
Details
1. Signed up March 23. 2. Cancelled April 18. 3. They did NOT cancel as requested. 4. In spite of several emails affirming the cancellation, they only refunded part of the charge. 5. Now debating doing a CC chargeback. 6. The service offered is not all that great, hard to follow, not obvious how to do what.

User's recommendation: NEVER NEVER.

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ID
#1908316 Review #1908316 is a subjective opinion of poster.
Loss
$19
Preferred solution
Full refund

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Total Av - Extremely dissatisfied x-customer

Total Av has been unprofessional and demeaning to my request. I have been hung up on 7 times by a bunch of service people that have very little or no professional experience.
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ID
#1905487 Review #1905487 is a subjective opinion of poster.
Location
San Luis Obispo, California

Total Av - Pending class action law suit

1.7
Details
After being totally humiliated, not once but three times via telephone, to conduct further research on the company, customer service, ratio. I have successfully recruited 21 very unhappy customers and will be trying to resolve this issue immediately.

User's recommendation: Do not believe that there will be a smooth transition to getting your money back or discontinuing this service.

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1 comment
Lelan
#1869273

They have misled me too and I cannot seem to get it resolved ie my cancellation of their product.

ID
#1905467 Review #1905467 is a subjective opinion of poster.
Loss
$689
Preferred solution
Full refund

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Verified Reviewer

Total Av - Scam merchants.

1.0
Details
I took up of discounted offer of £3.59 per month but they increased this to £9.59 after the first month. I have now cancelled this twice but they continue to take money from my account and then restart it again. How do you get rid of these people??

User's recommendation: Avoid if you don't want to be robbed blind.

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1 comment
Anonymous
#1867835

I have a credit card but DO NOT use the number on the card. This card offers virtual numbers (about 20) associated with the card number.

When it generates a virtual number, that number can be used for ONE and only ONE purchase. If it is attempted to charge a second time on that virtual number it is declined. A great safety feature.

And the real card number cannot be traced. I can't believe only one major credit card company offers this service.

ID
#1894042 Review #1894042 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund

Total Av - Diabolical Service.

I recently purchased TotalAV for £34.80. At 1351 hours on 11/4/2020 I was emailed an invoice/order number 5519715 confirming the purchase. At 1701 hours the same day I was emailed a further invoice/order number 5521353 for additional device protection at a cost of £46.80. I do not recall requesting the additional device cover. I queried this and received an automated reply offering a 50% discount on the additional product. I felt that TotalAV were attempting to squeeze more money from me after my initial purchase, so (after more than one email to them requesting cancellation and a refund) I received a link enabling me to cancel. When I clicked on the link, I was offered free a VPN, Ad Blocker and Password Vault if I stayed with them, so I clicked the 'stay'icon. After doing so, a pop up window appeared advising me that I would have to contact TotalAV which I did by email. My antivirus still worked by I could not access the free features I had been promised. I emailed them again and was sent a link in order to get the free features. I should say that during my efforts to get someone to deal with my complaints, I received a couple of emails saying that they could not locate my account. Yesterday (17/4/2020) when I tried to access TotalAV I received a message telling me that my cover had expired and that for £19.99 I could subscribe for a further year. I was feeling quite angry by this time, but a large window appeared on my screen giving me two options, either uninstall TotalAV or subscribe for a further 12 months. I could not get this window off my screen and this effectively prevented me from using my computer. The only option left to me was to uninstall TotalAV, which I have done leaving me a total of £81.60 out of pocket. I am currently trying to find a contact email address to chase up a refund.
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ID
#1876964 Review #1876964 is a subjective opinion of poster.

Contact Total Av Customer Service

Website:
Mailing Address:
Larch House, Parklands Business Park, Denmead,
Hampshire, England PO7 6XP
United Kingdom
Phone:
(844) 346-6837
Contact Total Av Customer Service

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Total Av - I CANNOT GET THEM TO STOP TAKING MONEY FROM MY ACCOUNT AFTER I HAVE CANNELED IT ON MONEY OCCASIONS

THEY ARE STILL TAKING IT AFTER MY MANY REQUESTS TO STOP

User's recommendation: benita.brown38@hotmail.co.uk.

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1 comment
Anonymous
#1869255

Contact you bank and TELL THEM that any attempts to remove money from your account by this company is NO LONGER AUTHORIZED. Banks MUST honor that request.

Also, Notify them IN WRITING, get it Notarized and Send it via REGISTERED MAIL. If they REFUSE and still allow those withdrawals, THEY are responsible and MUST reimburse your account for ILLEGAL ACTIVITY.

ID
#1861316 Review #1861316 is a subjective opinion of poster.
Location
Birmingham, England

Total Av - Con job

1.0
Details
they say is free than charge over 80 pounds when your not looking

User's recommendation: stay away.

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ID
#1857824 Review #1857824 is a subjective opinion of poster.
Location
Staines, England

Total Av - I am irritated by your constant presence all day, every day.

Buzz Off my web page

User's recommendation: Just don't engage with them.

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ID
#1854635 Review #1854635 is a subjective opinion of poster.
Location
Hull, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Theft of my credit card, I closed the account and stopped my credit card. Got a new credit card. Total AV went through pay pal 4 times before scamming my new card for 99.99.

1.0
Details
Dirt bags are scamming people during the corona virus. You guys did not have the consent to keep charging me on a different card all together.

User's recommendation: Dont get involved with these scammers. they only want to get you the first time so they can continue to scam you money. Noting short of criminal as we are going through the corona virus and they want money that to dont have. People are suffering and your stealing the money they wont have for months. SHAME !

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ID
#1851995 Review #1851995 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Horrible...couldn't even kill it

1.4
Details
Never knew what it was doing until it was too late!! Kept badgering me for more money.... Finally gave up (no refund) Went back to other software......

User's recommendation: DON'T!!!!

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ID
#1835956 Review #1835956 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • The
  • Being charged for a service after i requested cancellation
Loss
$30
Preferred solution
Full refund

Total Av - They wanted to charge for extra

1.0
Details
I ordered the $19.00 package to try out and ended up with the extra package for a total of $58.00. I then found out they wanted another $24. for the ad blocker.
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ID
#1835279 Review #1835279 is a subjective opinion of poster.
Location
Hawaiian Ocean View, Hawaii