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Resolved: My recommendation is not to attempt to use this product.

1.0
Details
Update by user Feb 20

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and utilize the product, I kept getting the message that I did not have permission to use the product. I decided to cancel, but ran into an infuriating process with the customer service rep. To begin, the guy was definitely not an accomplished English speaking person and I had great difficulty understanding him. Then after several minutes of giving him all kinds of information, he wanted me to listen to a recorded message that was promoting another product, which I had no interest in, but he wanted me to say "OK" , which seemed to me to be an acceptance of that product. I refused to say OK, but he kept insisting. I finally just had to hang up and contact my credit card company. They were finally successful in getting a refund of my purchase. Hopefully no one else will have to got thru this. Although I imagine the product itself is probably OK, it is a real hassle to deal with their customer service.
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1 comment
Anonymous
#1847166

When they keep saying free, free, and the a trial basis is free, don't touch it. Don't fall for it. NOTHING IS FREE.

Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

They are literally thieves!

1.4
Details
I subscribed to TotalAV based on its performance reviews and a one year subscription price of $34.95. My program showed that my account expires on Nov. 2, 2020. On Oct. 10, 2020 I receive a notification from PayPal that I have been auto-renewed for another year at $119.95. I immediately checked my settings and found that there is no option to have a manual renewal. I was not impressed with the performance enough to pay $119.95 for a renewal, so I contacted TotalAV Customer Service by email, requesting an immediate cancellation and a refund of next year's renewal. I received an email the next day acknowledging my request for cancellation and promising to assist me with my request, They said they didn't want to lose me as a customer so would immediately add 3 additional services for free. I wrote back immediately and said I didn't want the services, I only want to cancel and get net year's renewal credited back. They never responded. I called and spoke with Customer Service today and demanded my refund. They would not refund my money, only discount next year's renewal. By advised that is you sign up to use TotalAV, they will be pulling money out of you forever with no way to stop it. I had to go to AMEX to file a dispute and let them fight it out with TotalAV. I will never use them again.

User's recommendation: Stay away from TotalAV and keep your wallet protected from thieves.

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ID
#2239463 Review #2239463 is a subjective opinion of poster.
Location
Mesa, Arizona

Total .com

I Just got a call from my bank. This company deducted $99.00 from my account with out my knowledge. I'm more than pissed. Now I have to get in touch with all my companies and have them change my account
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ID
#2236401 Review #2236401 is a subjective opinion of poster.
Cons
  • Did not buy
Loss
$99
Preferred solution
Full refund

TotalAV self-installed on my PC without my knowledge. It is interfering with some of my applications, and I can't remove it

2.0
Details
Update by user Oct 18

I am awaiting a response from TotalAv and a solution from TotalAv to remove their app from my PC. As soon as possible, please!Bonnie JacobsonLongview, Washington 98632(3**) **8-0431

Original review posted by user Oct 18
I want TotalAV removed from my PC--I am 72 years old and my financial resources are very limited. I have only my Social Security pension once each month. I need this application removed, but as I did not request it, nor did I have any knowledge it was self-installing until it suddenly popped up on my PC screen as it blocked my Internet Download Manager app from running. Please assist me in removing this application. Bonnie Jacobson - dazzelle123@***.com
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ID
#2233764 Review #2233764 is a subjective opinion of poster.
Location
Longview, Washington
Cons
  • This application self-installed on my pc without my knowledge
Preferred solution
Remove TotalAV from my PC completely, and ASAP.

AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD

1.0
Details
AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD AV JUST STOLE £118.80 + another £7+ UNAUTHORISED USE OF MY DEBIT CARD

User's recommendation: DO NOT TRUST.

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ID
#2232493 Review #2232493 is a subjective opinion of poster.
Location
Heathfield, England

Never Subscribed

1.0
Details
Site explains TOTALLY FREE!!! Then I see 8.99 monthly re occuring fee. I NEVER SIGNED UP FOR. Called to Ask why they are in my account, AND WANT 50.00 CANCEL FEE!!!!....FRAUD

User's recommendation: Don't Walk ...RUN.

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ID
#2232443 Review #2232443 is a subjective opinion of poster.

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Unerlaubte Transaktionen

1.0
Details
Mir wurde durch unerlaubten Zugang auf mein päpstlich Konto im Monat September u.oktober jeweils 9,27 abgebucht. Diese Buchungen sind nicht rechtss, da ich habe zu jeder Zeit gehört von ihrer Firma gehört zu der Berechtigung gegeben habe. Das ist Betrug u.ich werde um sich um weitere weitere Schritte gegen sie einleiten, Bestehen sie mir nicht mein Geld gehört von 3 Werktagen zurück überweisen. Ich habe von ihrer Firma eine Mail erhalten, vorhanden Ich habe mich bei ihnen entschieden, habe und auf das Problem gehört, in dieser E-Mail wurde mir gehört dass sie auf ihre Seite keine anderen in meinen Namen oder unter meiner E-Mail haben.i

User's recommendation: F.

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ID
#2222600 Review #2222600 is a subjective opinion of poster.
Location
Leipzig, Saxony

They are all crooks and absolutely unreliable and fraud. Never allow credit cards payments

1.0
Details
They do not refund even when you ask for refund several times and provides false bank transfer references..total cheaters When I ask for bank swift copy of payment they never provide instead will provide wrong and fictitious bank transfer details

User's recommendation: Don’t buy! They are cheaters.

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ID
#2215791 Review #2215791 is a subjective opinion of poster.
Cons
  • Cheating company
Loss
$99
Preferred solution
Full refund

Tried for 1 mo. deleted your program. you are still charging me for free trial,it was deleted befor mo.was up. return my money. . return my money!

canceled right after instal. not needed. have good 10 microsoft av. return my 8.99 to my account. now!!!

User's recommendation: rip off company!!!!

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ID
#2214210 Review #2214210 is a subjective opinion of poster.
Cons
  • Being charged for a service after i requested cancellation
  • Cannot stop auto renew
Loss
$18
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False advertise and you pay to get nothing

1.0
Details
I pay for one year and after one month I keep get a message my antivirus subscription expired...I hope their mothers done abort and don t make so many selfish ***

User's recommendation: never buy it..NEVER BUY.

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ID
#2212133 Review #2212133 is a subjective opinion of poster.
Location
Harlow, England
Loss
$40
Preferred solution
Full refund

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Latest Question

How can I get my refund

I tried to download total av and was charged £3 plus and thought that was the only payment as it’s advertised as free but have been charged £9.59 a further twice I haven’t even received it and don’t want it so I will be...

Total Av Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not cancel my subscription after e-mail.

1.0
Details
One star is too much for this unserious company. They did not cancel my subscription after I asked them to do so and kept withdrawing money. I am still trying to get my money back.

User's recommendation: Do not deal with this company.

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ID
#2192236 Review #2192236 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Price
Cons
  • Various
  • Not getting what you paied for
  • Subscription that they purposefully make hard to cancel
Loss
$30
Preferred solution
Full refund

They sell garbage!

1.0
Details
I was lured by the promise of free software and ended up to be tricked to pay $19.95 for a one-year subscription to their software. The software slowed my computer to a craw. After 2 months, I started getting messages that my subscription had expired. I wrote them about it, I got an email back advising that I should buy pop-up protection from them for another $19.95! A few days later some of my video files got locked up and I started getting error messages that it was due to Total AV interface! I tried to chat with a guy there. He had no clue as to what to do. When I asked whether uninstalling their software would help, he wrote back "you can try that"! I uninstalled their software. They can keep my money. I bought another antivirus software. Shame on Total AV!
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ID
#2183591 Review #2183591 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund

Uninstalled MS Office after duplicate indication

1.0
Details
Ran Scan that took ages and recommend I delete duplicate Apps MS office came up twice so I chose one and ALL were removed costing me to again purchase from Bill Gates!!!!!!!!!!!!!!! Pissed offfffffff!!!!

User's recommendation: Bon't use this *** app.

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ID
#2173353 Review #2173353 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

.Non-cancellation of false charges to my Paypal account

1.0
Details
I complained in November 2019 about false charges of $99.00 by TotalAV and was refunded the charge;. In June 2020 I was charged a trial fee of $29 and didn't know about it until my July bank statement showed it with an added annual fee of $99.00. The bank put it on hold but has apparently now paid the Paypal billing for that amount. I reported the problem earlier by telephone to TotalAV and you canceled the $29 but not the $99

User's recommendation: Don't deal with TotalTV.

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ID
#2170995 Review #2170995 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$99
Preferred solution
Full refund

Unauthorized charge against my credit card

Your company charged my credit card without contacting me, or getting my approval, the amt charged is unreasonable, was not authorized , and I want it refunded immediately, Incidentally my subscription with your company is no where near expiring yet, I normally , do not normally buy any kind of computer protection until January or Feb. this really angers me , and I will not be renewing with your company, Never heard of charging ones credit card with out having prior permission, *** poor way of doing business Ronald Malson My email address is rmalson1@neo.rr.com
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ID
#2170022 Review #2170022 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problems with AdBlocker Pro not working

4.0
Details
Update by user Sep 13

Issue is still not resolved after 7x contact and hours on chat line

Original review posted by user Sep 13
I have no complaints about TotalAV in their regular security options; I have been a customer close to 3yrs with no problems. About 2 weeks ago I was offered a free 7 day trial of AdBlocker. After a few days I decided to pay for a year since I was given a great rate....NOT...since I downloaded the paid edition it has never worked. My computer is now freezing up and I have been on their so-called Tech Chat support line 7 times and their site for them to get random access and fix it 5x. I always get the same answer, try again, they say goodbye and then send me the same links over and over that don't work even though I have told them I've received these links 7x!!! They are great for Malware and safety but forget it for AdBlocker....

User's recommendation: Don't buy the AdBlock Pro....

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ID
#2166939 Review #2166939 is a subjective opinion of poster.
Pros
  • Great for their virus protection
  • Great discounts for returning customers
Cons
  • Constantly sending me the same links which do not work
  • Adblocker worthless after free trial
  • Forget paid adblocker and their tech assistance department
Loss
$20
Preferred solution
Deliver product or service ordered