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Total Av

Total Av

www.totalav.com
What is your customer experience with Total Av?

Total Av Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Total Av has 1.8 star rating based on 518 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Total Av to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, I dont see any pros, Virus protection it offered.
    Cons: Being charged for a service after i requested cancellation, Cheating company, Constantly sending me the same links which do not work.

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Media from reviews

Total Av - Because my credit card was charged for this service and I never signed up for...
Total Av - They keep stealing money from meTotal Av - They keep stealing money from me - Image 2Total Av - Canceled it five months ago still charging me and they say they can't find the...Total Av - No way to contact company that works, can’t access productTotal Av - Very disappointed with the service they don't tell you that every thing they...Total Av - Stop subscribshen
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Top Total Av Reviews

Positive Review

"Blocked payment"

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Recently I was billed USD 117.00 It was blocked by my bank . I have informed my bank to unblock the payment . Please charge my Card again .

Critical Review

"I could not activate my account and when I called their technical support, they said I had to pay $199 on top of what they charged me already for an additional items that would make that work so I cou"

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I agreed upon their basic coverage and they said I had to have an additional coverage for my phone or the basic would not work for an extra $199 so I couldnt...

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Donald T Zdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

I could not activate my account and when I called their technical support, they said I had to pay $199 on top of what they charged me already for an additional items that would make that work so I cou

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I agreed upon their basic coverage and they said I had to have an additional coverage for my phone or the basic would not work for an extra $199 so I couldnt even activate total AV unless I paid the extra $199. It said nothing about that when I was signing up for it thats horrible business so I canceled my payment.

View full review

User's recommendation: Do not trust them they would want to charge you more than you agreed. Add extra options for a very higher price.

Resolved
David R Cwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Because my credit card was charged for this service and I never signed up for it

Total Av - Because my credit card was charged for this service and I never signed up for...

I was charged for this service and I never signed up for it... But they took it amongst themselves to charge my card... Now I am having *** trying to get a refund.

View full review
Loss:
$10
Cons:
  • Charge you even when you do not want the service

Preferred solution: Full refund

Brian R Ipm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southampton, Southampton

Not recommend

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Waste of time, problem not resolved to my satisfaction Just got standard platitudes and no acceptable answer on

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Hasani C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My late refund!

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I canceled before my trial was over in February. I forgot about it.

In June, I noticed the charge of $9.99 for the past four months, and I called. They promised it was canceled. It wasn't. I called again, and they said this is the first time I called them and offered me a partial refund.

They are scammers, and this is how they make their money!

Illegally! It's not over.

View full review
Loss:
$30
Pros:
  • No pros

Preferred solution: Full refund

User's recommendation: Nope

Driekus M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auckland, Auckland

Blocked payment

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Recently I was billed USD 117.00

It was blocked by my bank .

I have informed my bank to unblock the payment .

Please charge my Card again .

View full review
Resolved
Susi W Udp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dodgeville, Wisconsin

Resolved: It took two phone calls and both just wanted me to upgrade to something else. It took me forever to get it through the second guys had that I wanted nothing

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Updated by user Jun 30, 2025

Company fixed the issue and I have been provided with full refund. I never ordered it. Call them directly.

Original review May 13, 2025

It took me two phone calls, and both of them just wanted me to upgrade to something more and it took me forever to get them to realize I wanted nothing to do with their company

View full review
1 comment
Evangela Sbt

What phone numer do you get a live person, please?

Deborah S Vzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Total AV has to be a scam

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The company has an ad for a $1.99 special. Then, at the same time you try to pay for the Total AV special, your company tells you that you can get a better long term for $39.00.

You said no, then they go down to $29.00. You continue to check out for the $1.99 to find out the next day that Total AV has taken the $29.00 out of your account. I called the number; it's not working.

I want my money put back in my account, have not used the app, and will uninstall the app. Please reply.

View full review

User's recommendation: Do not give Total AV your card number I feel they will try to take advantage, because I have tried calling, it took me a few days to find this Page

janet w Ipj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

All done money back happy

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Money was taken out of my bank without my permission, and I got it back with no problem. I am very happy with the results. Thank you.

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Preferred solution: Full refund

Crist Ngo
map-marker Saint Charles, Missouri

Canceled it five months ago still charging me and they say they can't find the order

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Total Av - Canceled it five months ago still charging me and they say they can't find the...

Trying to help a friend get her phone back to working again we should subscribe to the trial of Google total AV which was canceled within the seven day period on the eighth day I was charged for Google called Customer Service and they played down the entire time saying that they didn't see the order in their computers Subsequently I've been charged every month since then and just today it charged and ran my PayPal negative which I didn't even know it could happen so I'm kind of pissed at PayPal too because I've already flagged them as a fraudulent charge previously and gotten my money back. The photo is hashes from November 6, 2024 and they're still charging me as of today 3/9/2025

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User's recommendation: Stay far away do not sign up for the free trial because they will just continue to charge you no matter what

Drena Whw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cottage Grove, Oregon

No way to contact company that works, can’t access product

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Total Av - No way to contact company that works, can’t access product
Contains 1 confidential file for company representatives

For some reason my email address was entered with .net when its supposed to be .me. When I attempt to update my email address, I get Something went wrong with no way to move forward and no way to contact the company.

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User's recommendation: Don’t waste your time or money. Scam site.

MARK R Hfk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Robinson, Illinois

Need customer service agent

Need to speak with a customer service agent as I'm getting very pissed off, so please give me your phone number so I can get help.

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Maria F Jgg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’ve been trying to cancel my subscription, with was made through PayPal, with no success.

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I made a subscription to TotalAV but I couldn't use it even once. Didn't work!

I had asked to cancel and send my refund, also through PayPal, with no success.

And they keep charging me. So disappointed!

View full review
Loss:
$59

Preferred solution: Full refund

Bernice M Iup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Altamonte Springs, Florida

Cancel subscriptions

I want this canceled they are charging me three times a month $38.92for a total$108.91 for 4 months I have been trying to cancel .i want my money back CANCEL SUBSCRIPTION! I dont want it so once again cancel the three subscriptions.

View full review

User's recommendation: Don’t buy , you can’t cancel.they just keep charging you.

Stefan G Mwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Grell@***.sk

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Invoice No. 8988****

I bought

From 21.04.2025 Expanding program

Total Password. Internet search engines,

to which you can use, Chrome and Edge

I don't use. That's why I don't know this program

I don't know how to use it. Therefore

I will notify you that the program I will not be

able to use even after 20.04.2026 and therefore I do not disagree

with the collection of the license. If you have the option,

please turn it off from my program.

Thank you and please announce that TENTE

emailed you a note.

Grell

View full review
Anonymous
map-marker Saint Louis, Missouri

They keep stealing money from me

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Total Av - They keep stealing money from me
Total Av - They keep stealing money from me - Image 2

I called the number on this site for their customer service which was correct at a time they've shut that number down but I did leave a forwarding number. I talked to him about my issue I asked him what was going on he looked it up and said that they could do nothing about it go figure Then I guess just to be spiteful they charge me again that day

View full review

User's recommendation: I would not recommend dealing with them at all. They are nothing more than petty thieves

Hikari Wco
map-marker Columbus, Ohio

I paid for totalav and can't download it

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Did not work didn't work for me did not work for me did not work for me did not work for me didn't work for me

View full review

User's recommendation: Did not work for me does not work

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