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Resolved: Total Av - My recommendation is not to attempt to use this product.

1.0
Details

Update by user Feb 20

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20

I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and utilize the product, I kept getting the message that I did not have permission to use the product. I decided to cancel, but ran into an infuriating process with the customer service rep. To begin, the guy was definitely not an accomplished English speaking person and I had great difficulty understanding him. Then after several minutes of giving him all kinds of information, he wanted me to listen to a recorded message that was promoting another product, which I had no interest in, but he wanted me to say "OK" , which seemed to me to be an acceptance of that product. I refused to say OK, but he kept insisting. I finally just had to hang up and contact my credit card company. They were finally successful in getting a refund of my purchase. Hopefully no one else will have to got thru this. Although I imagine the product itself is probably OK, it is a real hassle to deal with their customer service.
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Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

Total Av - I am irritated by your constant presence all day, every day.

Buzz Off my web page

User's recommendation:
Just don't engage with them

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ID
#1854635 Review #1854635 is a subjective opinion of poster.
Location
Hull, England

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Verified Reviewer

Theft of my credit card, I closed the account and stopped my credit card. Got a new credit card. Total AV went through pay pal 4 times before scamming my new card for 99.99.

1.0
Details
Dirt bags are scamming people during the corona virus. You guys did not have the consent to keep charging me on a different card all together.

User's recommendation:
Dont get involved with these scammers. they only want to get you the first time so they can continue to scam you money. Noting short of criminal as we are going through the corona virus and they want money that to dont have. People are suffering and your stealing the money they wont have for months. SHAME !

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ID
#1851995 Review #1851995 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Horrible...couldn't even kill it

1.4
Details
Never knew what it was doing until it was too late!! Kept badgering me for more money.... Finally gave up (no refund) Went back to other software......

User's recommendation:
DON'T!!!!

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ID
#1835956 Review #1835956 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • The
  • Being charged for a service after i requested cancellation
Loss
$30
Preferred solution
Full refund

Total Av - They wanted to charge for extra

1.0
Details
I ordered the $19.00 package to try out and ended up with the extra package for a total of $58.00. I then found out they wanted another $24. for the ad blocker.
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ID
#1835279 Review #1835279 is a subjective opinion of poster.
Location
Hawaiian Ocean View, Hawaii

Total Av - Do NOT purchase!

Wish I had read the reviews before my roommate purchased the product. As stated on another review the purchase screen is virtually impossible to navigate, plus he could not get to the home screen. He was told it was being installed, then a screen came up recommending using another credit card. He did not use a cc, he used PayPal. Although I cannot support my following comment, my gut tells me this is a SCAM!
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ID
#1806689 Review #1806689 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

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Total Av - Do not sign up with them

tried to stop using their system and they would not allow unless i paid a sum of money to do so. i had to change my credit card to stop their billing
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ID
#1771319 Review #1771319 is a subjective opinion of poster.
Location
Sebastian, Florida

Total Av - Do not subscribe will continue taking money from u

1.0
Details
I Have requested time and time again to cancel subscription excuses were they sent me links which I never received continuous charges every month customer service not willing to refund not worth the hassle
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ID
#1767086 Review #1767086 is a subjective opinion of poster.
Location
Staten Island, New York
Product
Total Av Subscription

Total Av - Payment missing

5.0
Details
I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel
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ID
#1763386 Review #1763386 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Total Av - Keep away

1.0
Details
took £118 out of my account without notice or permission.
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ID
#1751330 Review #1751330 is a subjective opinion of poster.
Product
Total Av Subscription
Reason of review
Pricing issue
Loss
$155
Preferred solution
Full refund

Contact Total Av Customer Service

Website:
Mailing Address:
Larch House, Parklands Business Park, Denmead,
Hampshire, England PO7 6XP
United Kingdom
Phone:
(844) 346-6837
Contact Total Av Customer Service

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Av - Cancel

2.2
Details
Unintentional subscription was cancelled and refundedLike
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ID
#1745655 Review #1745655 is a subjective opinion of poster.
Product
Total Av Subscription
Reason of review
Good customer service

Total Av - Be careful

1.0
Details
Well all I can say is be careful with these. I cancelled my subscription to which they responded a month ago. Then this week noticed they took the payment from my PayPal account. Try asking for it back and you receive generic emails about why its so important. Already told them I have a different 1. But still ignored. Dont worry no more payments can be taken but this is the first of many negative reviews I will be writing as i plan to get the moneys worth that you stole from my account.Toy
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ID
#1733827 Review #1733827 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Being charged a month after cancellation
Reason of review
Poor customer service
Loss
$4
Preferred solution
Full refund

Total Av - No No No No!

1.0
Details
I have been billed another £42.00 on top of my original purchase. Please refund this immediately
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1 comment
Anonymous
#1834695

no no good product

ID
#1726825 Review #1726825 is a subjective opinion of poster.
Location
Salford, England

Total Av - I have a virus

I have a virus my computer is frozen
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ID
#1704654 Review #1704654 is a subjective opinion of poster.

Total Av - Outright fraud

1.0
Details
Totalav has apparently been able to spoof BofA into revealing a replacement card number. It attempted to post unauthorized charge against a previous card #. That attempt was blocked by BofA. They cancelled that card and issued me a new number. Totalav has been able to *** that new number (the card was never used anywhere) This time the charge went through Totalav may have been able to access my personal info due to an interaction I had with a computer company 3-5 years ago. Let me be clear, this is not a scam for unwanted software, according to BofA they may have been about to spoof them into thinking this was a recurring charge and CAPTURE THE NEW CARD NUMBER. THIS IS FRAUD.
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ID
#1700158 Review #1700158 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

Total Av - Facturation

I donot agree with your bill wich is tree times that I was expected !
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ID
#1660758 Review #1660758 is a subjective opinion of poster.
Location
Nîmes, Occitanie