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Resolved: My recommendation is not to attempt to use this product.

1.0
Details
Update by user Feb 20

My credit card company contacted the TotalAV rep and got a commitment to credit my credit card.

Original review posted by user Feb 20
I saw the ads for TotalAV on AOL and decided to try this product for a free trial. To begin, the download and install process is a nightmare, and when I tried to open and utilize the product, I kept getting the message that I did not have permission to use the product. I decided to cancel, but ran into an infuriating process with the customer service rep. To begin, the guy was definitely not an accomplished English speaking person and I had great difficulty understanding him. Then after several minutes of giving him all kinds of information, he wanted me to listen to a recorded message that was promoting another product, which I had no interest in, but he wanted me to say "OK" , which seemed to me to be an acceptance of that product. I refused to say OK, but he kept insisting. I finally just had to hang up and contact my credit card company. They were finally successful in getting a refund of my purchase. Hopefully no one else will have to got thru this. Although I imagine the product itself is probably OK, it is a real hassle to deal with their customer service.
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1 comment
Anonymous
#1847166

When they keep saying free, free, and the a trial basis is free, don't touch it. Don't fall for it. NOTHING IS FREE.

Resolved
ID
#1798978 Review #1798978 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Various

Did not cancel my subscription after e-mail.

1.0
Details
One star is too much for this unserious company. They did not cancel my subscription after I asked them to do so and kept withdrawing money. I am still trying to get my money back.

User's recommendation: Do not deal with this company.

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ID
#2192236 Review #2192236 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Price
Cons
  • Various
  • Subscription that they purposefully make hard to cancel
  • Not getting what you paied for
Loss
$30
Preferred solution
Full refund

They sell garbage!

1.0
Details
I was lured by the promise of free software and ended up to be tricked to pay $19.95 for a one-year subscription to their software. The software slowed my computer to a craw. After 2 months, I started getting messages that my subscription had expired. I wrote them about it, I got an email back advising that I should buy pop-up protection from them for another $19.95! A few days later some of my video files got locked up and I started getting error messages that it was due to Total AV interface! I tried to chat with a guy there. He had no clue as to what to do. When I asked whether uninstalling their software would help, he wrote back "you can try that"! I uninstalled their software. They can keep my money. I bought another antivirus software. Shame on Total AV!
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ID
#2183591 Review #2183591 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund

Uninstalled MS Office after duplicate indication

1.0
Details
Ran Scan that took ages and recommend I delete duplicate Apps MS office came up twice so I chose one and ALL were removed costing me to again purchase from Bill Gates!!!!!!!!!!!!!!! Pissed offfffffff!!!!

User's recommendation: Bon't use this *** app.

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ID
#2173353 Review #2173353 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

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Verified Reviewer

.Non-cancellation of false charges to my Paypal account

1.0
Details
I complained in November 2019 about false charges of $99.00 by TotalAV and was refunded the charge;. In June 2020 I was charged a trial fee of $29 and didn't know about it until my July bank statement showed it with an added annual fee of $99.00. The bank put it on hold but has apparently now paid the Paypal billing for that amount. I reported the problem earlier by telephone to TotalAV and you canceled the $29 but not the $99

User's recommendation: Don't deal with TotalTV.

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ID
#2170995 Review #2170995 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$99
Preferred solution
Full refund

Unauthorized charge against my credit card

Your company charged my credit card without contacting me, or getting my approval, the amt charged is unreasonable, was not authorized , and I want it refunded immediately, Incidentally my subscription with your company is no where near expiring yet, I normally , do not normally buy any kind of computer protection until January or Feb. this really angers me , and I will not be renewing with your company, Never heard of charging ones credit card with out having prior permission, *** poor way of doing business Ronald Malson My email address is rmalson1@neo.rr.com
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ID
#2170022 Review #2170022 is a subjective opinion of poster.
Loss
$99
Preferred solution
Full refund

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Problems with AdBlocker Pro not working

4.0
Details
Update by user Sep 13

Issue is still not resolved after 7x contact and hours on chat line

Original review posted by user Sep 13
I have no complaints about TotalAV in their regular security options; I have been a customer close to 3yrs with no problems. About 2 weeks ago I was offered a free 7 day trial of AdBlocker. After a few days I decided to pay for a year since I was given a great rate....NOT...since I downloaded the paid edition it has never worked. My computer is now freezing up and I have been on their so-called Tech Chat support line 7 times and their site for them to get random access and fix it 5x. I always get the same answer, try again, they say goodbye and then send me the same links over and over that don't work even though I have told them I've received these links 7x!!! They are great for Malware and safety but forget it for AdBlocker....

User's recommendation: Don't buy the AdBlock Pro....

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ID
#2166939 Review #2166939 is a subjective opinion of poster.
Pros
  • Great discounts for returning customers
  • Great for their virus protection
Cons
  • Blaming my new computer where i am sole user for the problem
  • Adblocker worthless after free trial
  • Constantly sending me the same links which do not work
Loss
$20
Preferred solution
Deliver product or service ordered

Total av no good

1.0
Details
impossible to Cxl the product, do not buy!!!!
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ID
#2154162 Review #2154162 is a subjective opinion of poster.
Location
Naples, Florida

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Verified Reviewer

Failure to refund payment for cancelled service

1.0
Details
I subscribed to a "trial version" of TotalAV for $29. When the trial period expired, I was charged $99 via PayPal. I did not care for the service and forgot that I would "automatically" be renewed at the rate of $99. When i saw the charge, I cancelled the service. No refund came from TotalAV. I asked PayPal to assist me in gaining the refund. PayPal refused to help me. Outrageous!

User's recommendation: Stay away from totalAV!

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ID
#2152870 Review #2152870 is a subjective opinion of poster.
Product
Total Av Subscription
Cons
  • Horrible customer service
Loss
$99
Preferred solution
Full refund

Cancelled but still taking money from my account

1.0
Details
I cancelled this with av. And informed my bank but still taking this money out of my account. It seems impossible to get this company to stop taking payments illegally.

User's recommendation: Don't download this app.

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1 comment
Alejandrina
#1926601

These situations I go into the branch of the bank with my paperwork and ask for the manager. Then I talk VERY LOUDLY and VERY SLOWLY and rattle my documentation at the clerk.

I do this in front of the other customers and complain about the service, the product, the negative attitude of the staff, etc.

Since most businesses don’t want negative publicity, they have usually given what I requested, or solved my issue. It’s your money and you deserve a refund/settlement

ID
#2145893 Review #2145893 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

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Latest Question

How can I get my refund

I tried to download total av and was charged £3 plus and thought that was the only payment as it’s advertised as free but have been charged £9.59 a further twice I haven’t even received it and don’t want it so I will be...

Total Av Questions

Despite my emails that I did not want to renew. Total av disregarded my emails!

1.0
Details
Good luck trying to reach their technical support, which is only available thru email. Total AV never solved the problem which was their anti virus stopped working. And they kept sending me emails that that my credit card was charged to renew my total at despite my continuous emails saying I did not want to renew. How much clearer do I have to be? I kept saying I DON'T WANT TO RENEW!! Their customer service sucks.

User's recommendation: Don't believe their hype; it's a scam!

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ID
#2143575 Review #2143575 is a subjective opinion of poster.
Service
Total Av Customer Care
Pros
  • Virus protection it offered
Cons
  • Worthless
Loss
$199
Preferred solution
Full refund

Theft

I had money taken from my account for no services provided.It occurred at same time as I signed up to a 60 day free trial with AVG (?). When challenged they claim to have no record of my e-mail address so could my stop payment. Yet their sales department continued to contact me. I have since stopped payment through my bank. The amount stolen is too small even to warrant a claim in UK small claims court, which is what they get on. If they do this to several account they can make a lot of money without being taken to task. How did they get my personal details ?

User's recommendation: Inform your bank or credit company immediately TotalAV send you an e-mail.

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ID
#2130034 Review #2130034 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund

Billed for service not signed up for

I was billed for this service on my credit card thee different times on the same bill. Tried to get results with a phone call. Company Rep said o record of account when there it was on my computer. Filed claim and no feedback at all. A few days later noticed Totalav was again on my computer as working again. Again, notified the any by phone. Again, no response. Filed Fraud report with the company. Still, no response from AV.

User's recommendation: Check you bills and watch your computer. Sneaky practices.

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ID
#2118812 Review #2118812 is a subjective opinion of poster.
Location
Clarksville, Tennessee

Pissed

I do not want to provide any more information and ask that you discontinue your contact with me. I have spent too much time making adjustments because I downloaded your App and I am done. STOP contacting me. I had to go to the Geek Squad to check out my phone. I had to cancel my credit card and get a new one after talking with my card company. I have been getting telephone calls on my landline saying the amount charged was wrong, scam! I have been getting emails about my phone not being protected, almost sounds like a threat to me. Perhaps just concern but repeatedly emailing me is enough and I unsubscribed without success. I do not want any more contact.
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ID
#2115556 Review #2115556 is a subjective opinion of poster.
Location
Carolina Beach, North Carolina

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Verified Reviewer

Discontinued service

1.0
Details
I discontinued service before the trial period was up. I got a message on my landline from you saying instead of the $2.99 charge, $200.99 had been charged by mistake. I know this is a scam and know called my card company. They said the $2.99 was still pending. We decided it was best to close that card and get a new card, for fear the charge might be changed. I keep getting emails from you but I dont want them. I no longer want your service. I use the services of the Geek Squad and want you to stop contacting me. I know I have unsubscribed twice for sure. Please get me out of your system.

User's recommendation: Don’t use.

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ID
#2113838 Review #2113838 is a subjective opinion of poster.

Missed recognition of facts.

1.0
Details
Claim to be represented of Facebook. With a $2.99 special to cleanse my android phone of viruses. Charged my card $2.99+30 something extra. Gave me the runaround when I called to cancel and asked for the return of my money.

User's recommendation: Don't bother with them!

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ID
#2113737 Review #2113737 is a subjective opinion of poster.
Location
Atlanta, Georgia