Total Av Reviews

Show reviews that mention
account money card service credit card credit totalav refund bank charge
Filter review
  1. 87 reviews
  2. 23 reviews
  3. 5 reviews
  4. 4 reviews
  5. 3 reviews
New Reviewer

Money back

Sie haben unberechtigt mein Konto belastet. Ich möchte mein Geld 117,88 sofort zurück!! Ich bin kein Kunde von total av!!!!
View full review
Comment
Helpful 0 Not helpful 0
ID
#2657055 Review #2657055 is a subjective opinion of poster.
Cons
  • Unworthy
Loss
$118
Preferred solution
My Mond back

OVRPAYMENT

DO NOT GET RIPPED OFFDIN MY STATEMENT TODAY FROM MY BANK I NOTICE THAT TOTALAV CHARGE ME 3 AMOUNTS 47.95 47. +47.95 +23.37 I WILL COMPLAIN TO MY BANK IN TWO DAYS THEY HAVE THE MEANS OF RECOVERING MY MONEY THROUGH MY VISA ACCOUNT JOHN HAYES IRELAND

User's recommendation: DO NOY GET RIPPED OFF.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2651214 Review #2651214 is a subjective opinion of poster.
Location
Corrofin, Munster

I wanted to have my money refunded as I am not at happy with totalAv

I have emailed, and phoned Totalav no joy in getting my money refunded I feel I was being fobbed off,, they had no intention of refunding my money, I ,recieved a free trial but did not wish to continue but Totalav still billed my mastercard account Mastercard

User's recommendation: Not at all if anything I would advise people to avoid Totalav.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2645223 Review #2645223 is a subjective opinion of poster.
Location
Indianapolis, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I want a refund IMMEADIATLY

4.3
They give.me discount,and refund my money,but service remain still.Service was clear and understandable!!

User's recommendation: Very recommend.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2642374 Review #2642374 is a subjective opinion of poster.
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

My Halifax account was charged 118.80p. on the 2 June I demand a refund Regards, Geoffrey Williams, 49 Argyle Road, Fishponds, Bristol BS16 3NE
View full review
View full review
Comment
Helpful 1 Not helpful 0
1 comment
#2029220

Ok for 1st year or so. Reasonable charge.

March this year £141+was submitted to my bank, bank blocked them.So they hassled me with comments of my pc was at risk. So I signed up with another provider for 2 years. Sent email to TotalAV and they cancelled my subscription. Good?

No!. This June the amount of £118.81 was taken out of my a/c. Unfortunately not blocked by my bank. I have emailed them back & forth to get a refund.

They told me it was taken out with another email address similiar to mine.I found out what email address was used because I rang and the gent told me what the email was, which I don't have. Immediately I smelt a rat and asked them to investige internally because someone had created an email in my name, reopened my closed a/c and stole the money. I have been back and forth with emails and have not got anywhere, just fobbed off with T&C that say I have gone over my 30days so therefore could not get get a refund. I even threathened to go to the tabloid, might still do that.

So I queried them, why would I go and open an a/c with them - remember my account had been closed by TotalAV back in March 2021- and then select AV for £118.81 when I already had Antivrus and the account had been closed. Have proof of email for that.

Reply
0 0
ID
#2640046 Review #2640046 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Sudden charges show up on PayPal

1.0
One day I had two charges, 0.99 and 99.0 show up in my PayPal account. I never authorized this. Cannot find a web site to cancel something I never signed up for.

User's recommendation: It is a scam.

View full review
Comment
Helpful 1 Not helpful 0
ID
#2630671 Review #2630671 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

TICKED OFF WONT C LOSE MY ACCOUNT INSTEAD REPORT IT AS BEING SUSPENDED BY THEM FOR NONE PAYMENT

1.0
CHANGED MIND SEEING THAT DID NOT UNDERSTAND PRICING SO I CALLED TOLD THEM I WANTED TO CLOSE FIRST PART OF MAY NOT CLOSED AS 6/21 THEY SHOW ME SUSPENDED BY THEM FOR NO PAYMENT. NOT TRUE I REMOVED MY CARD

User's recommendation: DON'T WILL BECOME A NIGHTMARE THEY DONT LIKE LOOSING CUSTOMERS.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2626492 Review #2626492 is a subjective opinion of poster.
Location
Hagerstown, Maryland
New Reviewer

A hacker in my accounts

First, l want to thank Total Afor always getting back to me quickly. Secondly, l am not pissed off at you, but instead, at the hacker who relentlessly perdue's my device's. He has closed off connections so that l can't download your software and can't log in to my accounts. He is also stealing my passwords if l open those windows. If l change the s card, is there something else I need to do to get this phone cleaned up. I have two other Android's hacked, one by him and another. What else needs to be done to clear them ? Get Total AVmalware?

User's recommendation: Get totalAV before hackers get YOU!

View full review
Comment
Helpful 0 Not helpful 0
ID
#2623046 Review #2623046 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I want a full refund

2.0
I have said all I want to say several times. I repeat, I want an immediate refund of £46.80 taken out of my account without any authority.

User's recommendation: Never download anything from Total AV unless you are absolutely sure you bought the thing.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2613542 Review #2613542 is a subjective opinion of poster.
Product
Total Av Subscription
Pros
  • Nice looking app
Cons
  • Unworthy
Loss
$47
Preferred solution
Full refund
New Reviewer

Unscrupulous, unprofessional, Total robbers

1.9
I was charged for TotalAv Internet security suite but I did not request nor did I receive it, but I was charged £46.80. Stay away from this company.site Their Marketing tactics are so unprofessional.

User's recommendation: Think first before you visit their site they make the assumption you want to buy their crap product.

View full review
Comment
Helpful 1 Not helpful 0
ID
#2613508 Review #2613508 is a subjective opinion of poster.
Location
Glasgow, Scotland
New Reviewer

Deleted total av & popups persist #@%$&^*!$

1.0
I stopped using total av &;;;;;;;;;;;;; the popup ads pop up every time i click the mouse on a new page, I deleted everything to with total the KEEP POPPING UP I want total av to GO AWAY They sure know how to chase customers AWAY -- good jobs totat av Theyu s
View full review
Comment
Helpful 0 Not helpful 0
ID
#2612129 Review #2612129 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Bad experience.

2.4
You have to call to stop Total AV from taking your money and good luck to get it back. No email before charging you.

User's recommendation: Check your bank account.

View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2035629

I was not contacted by Total AV. I still waiting for a confirmation for the closure.

Reply
0 0
ID
#2612072 Review #2612072 is a subjective opinion of poster.
Loss
$189
Preferred solution
Full refund
New Reviewer

Warn peolle

2.2
I purchased discounted items from them. This year for a year with several devices, vpn and so on. This was january 2021 or so. Already they say it is expired and I need to renew. Now, they started randomly charging me a pro subscription, which I had already paid for up front for the year. Takes a week to respond or if they respond it's some bs babbling. Right after each response, they charged me again. I even showed them the receipt! I ultimately ended up canceling my card, to keep them from repeatedly charging me for stuff I never even ordered! Beware, because

User's recommendation: Do not buy this item! Total RIP off.

View full review
Comment
Helpful 2 Not helpful 0
ID
#2590139 Review #2590139 is a subjective opinion of poster.
Pros
  • Virus protection it offered
Loss
$300
Preferred solution
An apology for bouncing my account with excessive charges, causing me to pay overdraft and to have better business practices

Cancel My Account

5.0
I was just notified by my PayPal account that you charged my account $8.99 which I did not authorize. I no longer have a subscription with TotalAV.
View full review
Comment
Helpful 1 Not helpful 0
ID
#2587558 Review #2587558 is a subjective opinion of poster.
Location
Bettendorf, Iowa

I just found out Total AV has been charging my debt card for 6 months!! I have not used this service not asked to use this service and the only money the CSR is offering me is this month's bill of $9

I did not know this company has been charging my debt card $8.99 for 6 months!!! I just found this out by checking my state debit card which i only get $20 a month. I asked the CSR to at least get the 6 months of service i have already paid for and she told me she can give me the service for $2.99!!!! This is insane, this is stealing.

User's recommendation: Never deal with a company that will steal from you, then not even offer to give service you have already paid for unless you pay $2.99 more a month. !!!

View full review
Comment
Helpful 1 Not helpful 0
ID
#2586401 Review #2586401 is a subjective opinion of poster.
Location
Tahlequah, Oklahoma