Total Av
Reviews and Complaints
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Verified Reviewer
I purchased a product in error and need a refund
I purchased a product in error and I want refund. I have tried reaching the support team with no success. Its quite frustrating just to talk to the customer services.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Troy, Missouri
Software Good Service sucks
have not heard from total av or bank yet. what was the official standing of the refund you acquired?
The Amount to my bank for refunding?Thank You! This has been a 100% total *** Sorry, but someone has to have an answer and call me!James Klaffer
I don't think there will be any progress on a refund and I will have to escalate this authorities governing performances and have the bank turn it into a "FRADULENT" case. The bank said to let them know when they want them to take that next step
NO ACTION!! WAIT for my bank to get back to me!!
NO phone call or email promised from senior technician after reviewing my order. That was the funniest and worst part of the service is they never even asked for a customer ID for the original order.
The underlying vibe the call center REP wanted you to know its he was God and "HAD" the power to be rude and non accommodating until you do become "PISSEDOFF"!! A follow up phone call from someone at Total AV would have gone a long way to enjoying a good product.
Little or no help from three separate "representatives". I was charged $ 500 for their product which should have been in the $75-100 range. They just kept chasing me for the same service almost 20 times.
I still have no where I stand on refunds! This easily should have been escalated to a senior representative!
- Great security product
- Not getting what you paied for
- Horrible customer service
- Poor technical support
Preferred solution: Full refund and al programs off my computer. Then, if you wish to set yourself off as a company that has returning customers; who tell their friends how great an experience and helpful the software works.
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Verified Reviewer |
Bellevue, Washington
Cancel Service
I do not want or need their supposed service. I already have a very good virus blocker.
In fact, I don't know how I got this on my phone.
I am going to notify my bank to refuse any more charges and I am making this my official "Unsubscribe" notice. Please, refund the monies you have recently taken from my account.
Margaret Mackowski-Seif
864-906-****
greergma@***.com
Thank you for your cooperation.don't
Miami, Florida
Refund
I need to have charges refunded to me I didnt authorize anything or anyone else to use the application Daphne
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money returned
I hate the fact that you make me call a number that you know does not work, only to tell me to call another number. I want my money back that was taken from my account.
And I would like to know how many times you guys have taken my money for a product I don't even know anything about.
My sister forwarded me some cash to pay for my prescription and when I tried to pay the card got declined and when I checked I see that you guys took my money. I had to Google to find out who you were.
Preferred solution: Full refund
User's recommendation: .How can I recommend something that I don’t know anything about. I need my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I want to cancel and I cannot do it online
Never got to talk to a rep. Just want my account refunded and deleted. I want nothing to do with Total Av
I want to cancel my subscription. This is a scam. Cancel me.
49ksh72@***.com
Karen Sanders
260-467-****
You make it way too difficult for elderly people not proficient in online use.
- Too difficult to settle issues
Preferred solution: Full refund
Llanrwst, Conwy
To cancel my total av please
I just want to cancel my subscription please I don't want it any more I don't want it any longer I don't want this any more please stop
Louisville, Kentucky
They took money for a subscription I don't even have and then the number to call is no longer in service
They ripped me off for $129 for a subscription that I don't even have. When I tried calling about it, the number they have is not even in service anymore, just a automated menu.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Didn't contact them for me didn't do *** but give me a wrong number
Man *** this *** questio n site Pay me my money owed so I can feed my family like the money was intended for. How the *** were you able to take that money without my authorization in the first place. If I am not refunded immediately I will be taking legal action and then $40.00 will look like a drop of the box cort
I am calling because I was scammed out of the only $40.00 I had to my name. I paid for the 1-day pass and it kept trying to make me get the year membership I kept declining.
Well, somehow, and I want this to be very clear, I did not give anyone consent to withdraw the only money I had to pay for a *** antivirus protection program. I'm starting to think it's them that's spreading the virus so they can sell this *** scheme.
I want my money back for that year subscription. You can either do it swiftly and promptly or I am contacting legal services and filing a claim.
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling questions
Sidh was very professional and was able to quickly resolve my issue, plus he also assisted with some technical issues. Great job, Sidh.
- Will be responsive to reasoning the program works fine
- Ad blocker works superb
- Bit of a steep initial price
Preferred solution: Price reduction
User's recommendation: Just have some patience. The company needs to update the obsolete phone number on the website though.
Bingley, Bradford
How much does it cost for protecting an iphone
I am logged in want to know how much it will cost to protect an iPhone monthly. How do I log out. Why do I have to do 100 symbols ???create create
Sanford, Florida
Put more I'm information in the ad
I felt like I was misled because of less information about what was included price the ad needs to be where people can understand it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Tennessee
Cancel app
I can't afford the charges on full disability; I don't draw a lot. By the time I pay the house payment, the insurance, and buy groceries,
Edinburgh, Edinburgh
I'm blocked from all my apps
HELPSome how I blocked all my apps by mistake. I tried to get back, but massage comes up saying, " No Way Jose".
I can not connect with Totalav block. I signed up on March 26,2025.
I pay monthly to credit card last digits 4560 MC. Help I need to unblock my mobile number
+447900****88.
Dimas Ridriguez
2 Whiteadder Way, Chirnside Duns, TD11 3SU Borders Scotland,UK...HELP!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Refund for money stolen from my bank acct on 3/20/25
Call to co on 3/20/25 re refund of charges for a cancelled service that did not do what was advertised, and instead, she not only did not refund those charges, she managed to take $170 from my account. My next step is to the authorities!!
User's recommendation: DO NOT subscribe to Total AV…they are dishonest & have no idea what they are doing
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